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Puzzled!

Installing C2011 Special Edition Problem - Split From Hijacked Thread

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Hi

 

I have just had a new SSD drive fitted in my pc with my Win 7 64bit home edition.

 

On trying to load Creator 2011 Special Edition, it gets about 2/3 of the way through and then starts to roll back. The message given is "Your System Has Not Been Modified".

 

I know that I have DirectX v11 installed and creator wants to load v9 but it gets past that before it goes wrong.

 

Any thoughts or help would be appreciated as I want to get this installed before I install PSP x8.

 

Thank you

 

Edit to apologise for hi-jacking another thread. I thought that the subject of loading difficulties into Win7 was close enough to be covered by that thread.

Edited by Puzzled!

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I want to get this installed before I install PSP x8.

 

 

What is PSPx8?

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PSPx8 is the new Corel Paint Shop Pro x8 which I have just bought.

 

I don't want to install PSP x8 until I get my Creator installed properly just in case I have to keep installing and uninstalling and changing things until I get it in properly.

 

The problem is really how I can get Creator 2011 special edition installed (it worked perfectly in my Win 7 before I had to have my HD replaced).

 

Thanks

 

 

Sorry, it's now 21.15 here in the UK and have to log off. Will be back tomorrow. Hope someone can help. Thanks.

Edited by Puzzled!

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Anyone???

 

As my original post -

 

I have just had a new SSD drive fitted in my pc with my Win 7 64bit home edition.

 

On trying to load Creator 2011 Special Edition, it gets about 2/3 of the way through and then starts to roll back. The message given is "Your System Has Not Been Modified".

 

I know that I have DirectX v11 installed and creator wants to load v9 but it gets past that before it goes wrong.

 

Can anyone help to get Creator 2011 loaded

 

Thanks

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Just so you know, this is a peer-to-peer board, we don't work for Roxio. And keep in mind that you are asking about a product that went out of production 5 version ago :huh:

 

We are going to need to know where it is breaking during the install and that requires the Log Files...

 

CD may have a better note than mine but I have - Type %APPDATA% to open the Roaming Folder then Roxio Log Files and you are after the ROXIO_SETUP.LOG (could be SONIC)

 

You may have to Zip it to load it here as an attachment but try it first to see ;)

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Good day Jim

 

Thanks for your reply.

 

Thank you, yes I know this is a peer to peer forum and have no illusions that anyone here works for Roxio.

 

I'm afraid that when you say -

 

"CD may have a better note than mine but I have - Type %APPDATA% to open the Roaming Folder then Roxio Log Files and you are after the ROXIO_SETUP.LOG (could be SONIC)

 

You may have to Zip it to load it here as an attachment but try it first to see"

 

- you are losing me, especially the first paragraph. I am one of those people who really need step by step instructions to do this sort of thing and even then am still nervous about it.

 

I was hoping that someone may have encountered this problem and be able to say how they got round it. Also hoping that the answer would be something simple, like making sure that an earlier version of a program like directx or flash etc is loaded, or something like that.

 

Can you think of anything else, in your experience, which may cause the problem? I haven't found anything else in these forums about it but I have seen you give advice many times so maybe you have seen something I have missed.

 

Thanks again

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Thank you Jim. edit to say oops... just realised you are not Jim, thanks to you anyway :-)

 

That makes sense regarding turning off the antivirus and others. I had tried turning off AdBlock Plus but that didn't work. I'll have to try turning off every other utility whilst I try it.

 

That link is also very good. I have bookmarked it, thank you. Do you think I really need to download and run the 'Safe Mode Install Services.Zip' file or should it be ok just going into the msconfig and doing as it says. I really don't like programs on my machine which I don't know about, especially with a nice clean new SSD.

Edited by Puzzled!

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I'm afraid that when you say -

 

"CD may have a better note than mine but I have - Type %APPDATA% to open the Roaming Folder then Roxio Log Files and you are after the ROXIO_SETUP.LOG (could be SONIC)

 

You may have to Zip it to load it here as an attachment but try it first to see"

 

- you are losing me, especially the first paragraph. I am one of those people who really need step by step instructions to do this sort of thing and even then am still nervous about it.

 

 

Parsing the line in question:

 

1) Click the start button and type: %APPDATA% in the search field, and press Enter

 

That will open the "Roaming Folder" in a Windows Explorer Window.

 

2) You want to find the Roxio Log Files, specifically, the "Roxio_Setup.log" file. (It may say "Sonic" instead of "Roxio" for that version. You may have to do a little searching.)

 

3) Once you find it, attach it in a post here. (Instructions for attaching files are in the link at the bottom of my signature for how to attach images.)

 

If the boards complain that the file is too big, you may have to zip (compress) the file, and attach the compressed file. (To "Zip" the file, right-click on the file in Windows Explorer, select Send to -> Compressed (zipped) Folder.) That will create a .zip file which will be smaller and can then be attached here.

 

Hope that helps. If that still makes you nervous, invite a friend who is more comfortable with Windows over to help.

Edited by d_deweywright

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Dave, thank you for that explanation, it makes more sense now.

 

I take it for granted that I have to do that after I've tried to install the program from the disc and after it's failed and rolled back, otherwise there would be no log would there?

 

 

Super quote from the great Brian Wilson, by the way.

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Correct, but since you've attempted the install (multiple times) then the .LOG file should already/still be there.

 

Glad you like the tag line!

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Thanks again Dave, your instructions are most welcome.

 

I have just done as you said and attached one of the logs I found.

 

Hope that helps

 

post-128243-0-15990400-1445368790_thumb.png

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A file is better than a picture as we can see it all :P

 

But I think we got enough to take a stab at it... You notice about midway through the 'Failed to Load' and 'Error 13'. That indicates a possible issue with reading or executing from the disc.

 

Let's try it this way.

 

Create New Folder on your desktop (right click there and it will be offered)

Copy ALL the files from the Disc into that New Folder

Expand the New Folder and run the file, Setup.exe

If it fails, attach the log file for this try ;)

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Hi everyone

 

OK, I did what Jim suggested. I copied all files from disc into a folder and double clicked on setup. It failed again.

 

I found the zip file in the Roxio setup log and have attached it to this post.

 

Just in case that didn't work, I've copy pasted the bit just befor it failed and everything after it.

 

Hope that helps

 

10/21/15 12:18:01 - Action InstallActions.DOTNETFX_351.KB937287_x64 has SyncHandle equal NULL.
10/21/15 12:18:01 - Updating install progress: 8 / 24, Installing Microsoft .Net v3.5 SP1
10/21/15 12:18:01 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL has no product code, no reference counting will be done.
10/21/15 12:18:01 - Updating install progress: 8 / 24, Installing Microsoft .Net v3.5 SP1
10/21/15 12:18:01 - Executing setup action: InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL
10/21/15 12:18:01 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL return code: 0
10/21/15 12:18:01 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL is Sync
10/21/15 12:18:01 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL has SyncHandle not equal NULL.
10/21/15 12:18:01 - Updating install progress: 9 / 24, (null)
10/21/15 12:18:01 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL was just installed. Adding reference.
10/21/15 12:18:01 - Adding group '{4433FF9E-AF21-4E41-B296-4E13BF4D52F5}' reference for action 'InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL'
10/21/15 12:18:01 - Action 'InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL' has no product code, reference counting is not possible.
10/21/15 12:18:01 - Getting reference count for action 'InstallActions.DIRECTX_FEB10.Install', product code '{3A9527CF-4E91-4683-A03F-F1AD022126E5}'
10/21/15 12:18:01 - Updating install progress: 9 / 24, Installing DirectX 9 Runtime
10/21/15 12:18:01 - Executing setup action: InstallActions.DIRECTX_FEB10.Install
10/21/15 12:18:01 - Action InstallActions.DIRECTX_FEB10.Install return code: 0
10/21/15 12:18:01 - Action InstallActions.DIRECTX_FEB10.Install is Sync
10/21/15 12:18:01 - Action InstallActions.DIRECTX_FEB10.Install has SyncHandle not equal NULL.
10\DxLauncher.msi', with Properties: 'REBOOT=ReallySuppress ARPSYSTEMCOMPONENT=1 DESKTOPICON=never QUICKLAUNCHICON=never INSTALLDIR="C:\Program Files (x86)\Roxio 2011\" MPI_SUITE_ID={4433FF9E-AF21-4E41-B296-4E13BF4D52F5} MPI_EULA_ACCEPTED=1 ADDLOCAL=ALL'
10/21/15 12:18:24 - Execution of Windows Installer package 'C:\Users\Keith\Downloads\Roxio Creator 2011\DIRECTX_FEB10\DxLauncher.msi' finished with exit code = 1603
10/21/15 12:18:24 - Updating install progress: 10 / 24, (null)
10/21/15 12:18:24 - Action InstallActions.DIRECTX_FEB10.Install failed with exit code 1603.
10/21/15 12:18:24 - Installation failed with error code 1603
10/21/15 12:18:24 - Rolling back installation
10/21/15 12:18:24 - Caught cancelation exception while running install actions
10/21/15 12:18:24 - Updating install progress: 10 / 24, Preparing to roll back...
10/21/15 12:18:24 - Updating rollback progress: 10 / 24, Preparing to roll back...
10/21/15 12:18:24 - Updating rollback progress: 10 / 24, Rolling back DirectX 9 Runtime
10/21/15 12:18:24 - Rolling back setup action: InstallActions.DIRECTX_FEB10.Install
10/21/15 12:18:24 - Action InstallActions.DIRECTX_FEB10.Install executing uninstall command line: "MSIEXEC.EXE /qn REBOOT=ReallySuppress /L*v "C:\Users\Keith\AppData\Roaming\Roxio Log Files\Roxio Creator 2011 Special Edition\15-10-21 12-15\DIRECTX_FEB10_Uninstall.log" /x {3A9527CF-4E91-4683-A03F-F1AD022126E5} REMOVE=ALL"
10/21/15 12:18:24 - Action InstallActions.DIRECTX_FEB10.Install rollback return code: 0
10/21/15 12:18:24 - Uninstalling Package: '{3A9527CF-4E91-4683-A03F-F1AD022126E5}', with Properties: 'REBOOT=ReallySuppress REMOVE=ALL'
10/21/15 12:18:24 - Execution of Windows Installer package '{3A9527CF-4E91-4683-A03F-F1AD022126E5}' finished with exit code = 1605
10/21/15 12:18:24 - Updating rollback progress: 9 / 24, (null)
10/21/15 12:18:24 - Action InstallActions.DIRECTX_FEB10.Install hadn't finished installing; rollback aborted
10/21/15 12:18:24 - Updating rollback progress: 9 / 24, Rolling back Microsoft .Net v3.5 SP1
10/21/15 12:18:24 - Rolling back setup action: InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL
10/21/15 12:18:24 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL has nothing to roll back
10/21/15 12:18:24 - Action InstallActions.DOTNETFX_351.INSTALLDOTNETFX35_FUL rollback return code: 0
10/21/15 12:18:24 - Updating rollback progress: 8 / 24, Rolling back Microsoft .Net v3.5 SP1
10/21/15 12:18:24 - Setting the finish event for the setup UI
10/21/15 12:18:24 - Caught finish event in progress page thread
10/21/15 12:18:24 - Executing CProgressPage::OnWizardNext()
10/21/15 12:18:39 - Setup UI finished successfully
10/21/15 12:18:39 - Caught thrown dword 1603
10/21/15 12:18:39 - Listing all PropertyMap (DynamicProperties) keys and values:
10/21/15 12:18:39 - StreamerClientID = STREAMER_CLT
10/21/15 12:18:39 - ProductVersion = 13.0
10/21/15 12:18:39 - ProductName = Roxio Creator 2011 Special Edition
10/21/15 12:18:39 - UILevel = 5
10/21/15 12:18:39 - URLPromotion = http://redirect.sonic.com/redirect/links.aspx?linkid=0560
10/21/15 12:18:39 - FOUND_CP53BD =
10/21/15 12:18:39 - DefinedInVerifyAction = Undefined
10/21/15 12:18:39 - CINEPLAYER_561.AppSearch = RET,FALSE;OUT,FOUND_CP53BD;REG,HKLM\SOFTWARE\sonic\CinePlayer\5.0\Preference,REG_SZ,BuildOEM
10/21/15 12:18:39 - StreamerServerX64ID = STREAMER_SVR_X64
10/21/15 12:18:39 - StreamerServerX86ID = STREAMER_SVR_X86
10/21/15 12:18:39 - OSRequirements = Microsoft Windows XP SP2 (64-bit){NL}Microsoft Windows XP SP3 (32-bit){NL}Microsoft Vista SP2 (32\64-bit){NL}Microsoft Windows 7 Home Premium, Professional, or Ultimate (32\64-bit)
10/21/15 12:18:39 - FORCE_ENCRYPTION = 0
10/21/15 12:18:39 - ARCHITECTURE = 64
10/21/15 12:18:39 - NO_ONLINE_ACCESS = 0
10/21/15 12:18:39 - CHROMEBROWSERPARAMS =
10/21/15 12:18:39 - ShortProductName = Creator 2011 Special Edition
10/21/15 12:18:39 - ROX_KEYTEXT = 00-XZL8D-D8RSS-N2M9C
10/21/15 12:18:39 - SETUPLANG = ENU
10/21/15 12:18:39 - Listing all ReplacementMap keys and values:
10/21/15 12:18:39 - {AllUsersAppData} = C:\ProgramData
10/21/15 12:18:39 - {SuiteInstallDir} = C:\Program Files (x86)\Roxio 2011
10/21/15 12:18:39 - {setupparams} = /qn REBOOT=ReallySuppress /L*v "C:\Users\Keith\AppData\Roaming\Roxio Log Files\Roxio Creator 2011 Special Edition\15-10-21 12-15\{ProductID}_{INSTALL_MODE}.log"
10/21/15 12:18:39 - {NL} =

10/21/15 12:18:39 - {ProgramFilesFolder} = C:\Program Files (x86)
10/21/15 12:18:39 - {ProgramFilesFolder64} = C:\Program Files
10/21/15 12:18:39 - {SetupDir} = C:\Users\Keith\Downloads\Roxio Creator 2011
10/21/15 12:18:39 - {InstallerDir} = "C:\Users\Keith\Downloads\Roxio Creator 2011\"
10/21/15 12:18:39 - {SkippedProducts} = VIDEOCAP_USB_X86=SKIP STREAMER_SVR_X86=SKIP GOOGLE_TOOLBAR=SKIP STREAMER_CLT=SKIP STREAMER_SVR_X64=SKIP GOOGLE_CHROME=SKIP SMARTSOUND_50=SKIP
10/21/15 12:18:39 - {msiexec} = C:\Windows\system32\MSIEXEC.EXE
10/21/15 12:18:39 - {CommonFilesFolder} = C:\Program Files (x86)\Common Files
10/21/15 12:18:39 - Worker exiting with status code: 00000643, ResultCode = 1603
10/21/15 12:18:39 - Removing temporary reboot files in Cleanup
10/21/15 12:18:39 - Setting finish event...
10/21/15 12:18:39 - Sending WM_ENDSETUPDIALOG message...
10/21/15 12:18:39 - UI Received WM_ENDSETUPDIALOG message
10/21/15 12:18:40 - Ending setup dialog on WM_ENDSETUPDIALOG message
10/21/15 12:18:40 - Attempting to unregister CancelAutoPlay
10/21/15 12:18:40 - Successfully unregistered AppID
10/21/15 12:18:40 - Unregistered CancelAutoPlay successfully
10/21/15 12:18:40 - Attempting to restore Windows Update
10/21/15 12:18:40 - Restoring Windows Update was successful

LogFile 15-10-21 12-18.zip

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Strangely enough, before I ran the program from the folder, I did actually delete all previous files from the %appdata% folder just to be sure I was sending you the right data.

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Steve,

 

Here's the piece from Keith's "Sonic_Setup.log" which shows the crucial "Fail". Something happened with DirectX ?

 

 

 

10/21/15 12:18:01 - Getting reference count for action 'InstallActions.DIRECTX_FEB10.Install', product code '{3A9527CF-4E91-4683-A03F-F1AD022126E5}'
10/21/15 12:18:01 - Updating install progress: 9 / 24, Installing DirectX 9 Runtime
10/21/15 12:18:01 - Executing setup action: InstallActions.DIRECTX_FEB10.Install
10/21/15 12:18:01 - Action InstallActions.DIRECTX_FEB10.Install return code: 0
10/21/15 12:18:01 - Action InstallActions.DIRECTX_FEB10.Install is Sync
10/21/15 12:18:01 - Action InstallActions.DIRECTX_FEB10.Install has SyncHandle not equal NULL.
10\DxLauncher.msi', with Properties: 'REBOOT=ReallySuppress ARPSYSTEMCOMPONENT=1 DESKTOPICON=never QUICKLAUNCHICON=never INSTALLDIR="C:\Program Files (x86)\Roxio 2011\" MPI_SUITE_ID={4433FF9E-AF21-4E41-B296-4E13BF4D52F5} MPI_EULA_ACCEPTED=1 ADDLOCAL=ALL'
10/21/15 12:18:24 - Execution of Windows Installer package 'C:\Users\Keith\Downloads\Roxio Creator 2011\DIRECTX_FEB10\DxLauncher.msi' finished with exit code = 1603
10/21/15 12:18:24 - Updating install progress: 10 / 24, (null)
10/21/15 12:18:24 - Action InstallActions.DIRECTX_FEB10.Install failed with exit code 1603.
10/21/15 12:18:24 - Installation failed with error code 1603
10/21/15 12:18:24 - Rolling back installation

 

Brendon

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Could it be because, as I said in my original post, it is a new install I am running DirectX v11 when the program is trying to install DirectX v9?

 

Maybe Creator Special Edition 2011 does not like DirectX 11.

 

Maybe it will not install under DX11 but will run under it if updated after the install.

 

Just my thoughts following Brendons findings.

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OK cdanteek, I've just downloaded DirectX 9 from Microsoft as per link.

 

The problem is now, when running the program it asks me to type "the location where to place the DirectX extracted file". I've gone to >Start. >search programs and files, and could not find where DirectX11 is so I haven't a clue where to put the DirectX 9.

 

Also, If I did run the file, would DX9 overwrite DX11 and mess up other programs I have installed? That is something I really don't want to happen.

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C:\Users\yourusername\AppData\Local\Temp

 

Would DX9 overwrite DX11 and mess up other programs I have installed?

 

 

No

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OK. I copy pasted the location you said - C:\Users\yourusername\AppData\Local\Temp - into the startup. It then said that there was "no folder of that name and did I want to create one", I clicked on 'Yes' and it then said it could not create a folder of that name. Nowhere to go.

 

Edit to say -

 

I just realised that it says 'your username' in the link. DUH!!! When you say 'your username, what exactly do you mean? I've tried using the computer name but that didn't work. Sorry, I did say at the beginning I need more detailed instructions. You know what you mean, unfortunately, I don't.

Edited by Puzzled!

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OK. I copy pasted the location you said - C:\Users\yourusername\AppData\Local\Temp - into the startup. It then said that there was "no folder of that name and did I want to create one", I clicked on 'Yes' and it then said it could not create a folder of that name. Nowhere to go.

 

Edit to say -

 

I just realised that it says 'your username' in the link. DUH!!! When you say 'your username, what exactly do you mean? I've tried using the computer name but that didn't work. Sorry, I did say at the beginning I need more detailed instructions. You know what you mean, unfortunately, I don't.

 

 

This is MY USER NAME, C:\Users\stick\AppData\Local\Temp

 

Put YOUR USER NAME in between \ and \ where mine says stick, got it?

 

post-97-0-61921500-1445463426_thumb.jpg

 

post-97-0-25179600-1445463426_thumb.jpg

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OK.

 

Firstly, yes 'cdanteek', I "Got It", at least, I got what your username is, didn't help me to find mine though. I think my previous post, where I said I realised it asked for username, would have told you I knew where to put it!

 

Thanks to 'myguggi' for the hint to look at what other folders show under "C:\Users". I found two folders, one named 'public', the other with a shortened version of my computer name, which I then guessed was what 'cdanteek' was referring to. Thanks for that.

 

So. I finally got DirectX 9 installed.

 

I then deleted the folder of files I copied from the disk, created another folder and copied the files again just in case.

I then deleted all files from the Roxio file in %appdata%.

I then turned off my antivirus, (as I did the last couple of failed attempts), just to be sure.

I then clicked on 'SetUp' in my Creator folder to try once again.

 

 

Yeeeeaaaaaaahhhhhhhh!!!!!!!! It worked. Roxio Creator Special Edition 2011 is now working!!

 

 

So, many thanks to everyone who offered help and support. I've learned a lot thanks to the gentle explanations and prompts of those who realize I struggle sometimes through lack of the knowledge they have.

 

Thanks again guys, couldn't have done it without you.

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