5 replies to this topic

[ccangela]

When I downloaded the handy Sonic DVD plug in for Photo Story I did not order either the extended download or back-up CD. Of course, I had a crash and lost the plug in. It's too late now to order the just the CD...I would have to pay again for the download, then for the boxed CD. I did, however, make my own back-up CD, but cannot figure out how to use it.  There doesn't seem to be any file that is called "install", or "set up"...and several give a warning not to open or I'll have some dire consequence. Any suggestions, anyone? I have learned a costly lesson...buy the CD!
I have found forums to be the best source for help due to the experience of the members. Thanks for any help or suggestions.

[ivanatrox]

you can just order the backup CD without purchasing the program again

[ccangela]

ivanatrox, on Nov 8 2006, 12:01 PM, said:

you can just order the backup CD without purchasing the program again

The Sonic site doesn't allow the purchase of just the backup CD...it must be purchased with the download or within a short time thereafter (30 days, I think). When I try to order just the CD, the shopping basket becomes "empty". The site suggests copying the download in case of crash  "human error". So, I'm stuck.
Thanks

[ivanatrox]

Contact the sale departmentand they would be able to put the order through

[ccangela]

ivanatrox, on Nov 8 2006, 02:25 PM, said:

Contact the sale departmentand they would be able to put the order through

OK...will give it a try! Thanks, again.

[ccangela]

ccangela, on Nov 8 2006, 02:27 PM, said:

OK...will give it a try! Thanks, again.

I have finally reached, via email, Roxio support...they will NOT allow the purchase of the back-up CD alone...MUST re-purchase the download to be eligible to then purchase the back-up CD. So, that would mean, in all, having the plug in would end up costing $57.00.
As I stated, I copied the original downloaded files to a CD, but do not know how to use them to reinstall the plug-in. Antbody?