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jmcgill

Toast 14 Crashes On Every Burn

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I recently upgraded Toast Titanium 10 to 14 via download. I'm running Yosemite. I rarely had a problem with Toast 10, but Toast 14 will not complete a DVD burn without crashing. This happens whether I burn to a disc image or a DVD-R.

 

I contacted technical support, and the only reply I received suggested trashing the Library's preference files. That didn't help, and I emailed that info back, with a copy of the error log that comes up every time I try to burn. There has been no response since. I contacted technical support again, asking for a more responsive rep, but after a no-reply email giving me a new case number, all I've had is more silence.

 

The 14.1 update came out this week, so I tried downloading and installing it. It seemed to go okay, but at the end I got a window that said the update had failed. Toast re-launched anyway, and I got a couple of initial screens with my name and software number and the user agreement, so after clicking through those I checked for updates, and the message told me I was running the latest version. However, it still crashes every time, sometimes within a few minutes, sometimes after reaching far into the burn process. I have reset the Mac so it won't sleep during a burn, but that hasn't helped.

 

So I have paid for an upgrade that has totally broken Toast for me, and technical support isn't even communicating with me. Can someone here offer further suggestions as to how I can get Toast 14 functional before I ask for my money back? I'd really like to get Toast working again, as it has been our go-to DVD burner for years.

 

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EXACT same scenario for me as well. Running Yosemite on my Cheese Grater Mac Pro. The point for me getting the latest Toast (had a very old version) was to get an easy way to burn some DVD's. Haven't been able to successfully burn any (tried different drives as well.) Either it crashed or get's stuck at around 56%. Disappointed I spent the money. :(

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EXACT same scenario for me as well. Running Yosemite on my Cheese Grater Mac Pro. The point for me getting the latest Toast (had a very old version) was to get an easy way to burn some DVD's. Haven't been able to successfully burn any (tried different drives as well.) Either it crashed or get's stuck at around 56%. Disappointed I spent the money. :(

Sorry to hear that. And my "support" person has been silent since last Thursday. I'm disappointed I spent the money, too.

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Well, I needed this working by this weekend but I guess I can use an alternative. My old Roku has a USB port that appears to work playing my video files from a thumb drive. Until I need this next time, I'll just keep watching for updates that say it failed but really didn't.

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welp, i got toast 14. then i upgraded to toast 14.1

it crashes on every burn.

 

i have OS X 10.11.1

 

i asked for and received a refund.

 

i am now back using toast 10. toast 10 runs under el capitian. toast 14 does not.

 

strange.

 

 

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Same here. I was running Toast 11 and just recently upgraded to Toast 14. It virtually crashes when only looking at it:
- After encoding

- After burning

- After converting

 

I've also opened a ticket and submitted the crash report. I have no high hopes to hear back from them, though, reading this threat. Also, it seems that I'd have to chip in extra money to get reasonable support on a newly bought product which does not do what it's supposed to. That is strange, to put it nicely.

I'm running El Capitan.
Since I have to burn some DVD's, I need to know
- Is there anybody on the case at all?
- When will that be addressed and solved?
I would like to know if I should give up on the software and try something else or wait.
It would be cool to have some Corel staff attend this forum as this issue is now 2 weeks old for Newbie!

 

Thanks

Edited by wurzelgrumpf
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Same here. I was running Toast 11 and just recently upgraded to Toast 14. It virtually crashes when only looking at it:

- After encoding

- After burning

- After converting

 

I've also opened a ticket and submitted the crash report. I have no high hopes to hear back from them, though, reading this threat. Also, it seems that I'd have to chip in extra money to get reasonable support on a newly bought product which does not do what it's supposed to. That is strange, to put it nicely.

I'm running El Capitan.

Since I have to burn some DVD's, I need to know

- Is there anybody on the case at all?

- When will that be addressed and solved?

I would like to know if I should give up on the software and try something else or wait.

It would be cool to have some Corel staff attend this forum as this issue is now 2 weeks old for Newbie!

 

Thanks

 

I waited until this evening to respond, because the support rep invited me to participate in a live desktop session. I accepted twice via email; I asked twice via email how to get in contact at the arranged time, but got no reply. I sat at my computer for a full half hour at the arranged time, but received no response. My contempt for Corel's "support" for this product is growing. The product is broken and the "support" is repeatedly unresponsive. I have now wasted both time and money on a product that was once very reliable. I'm deeply disgusted with the treatment I'm receiving. Corel, you have my money, and you also have a very dissatisfied customer who will spread the word.

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Follow-up on my previous message:

I received an email from my "support" rep time-stamped 1:53 a.m.---more than five hours after I emailed that I had received no contact to initiate the desktop session. He/she said he/she had sent a link to initiate the session, and that it must have gone into a spam folder. No emails were in my spam folder this morning, and I find it odd that every other email from the "support" person except that one has come through. I have requested a refund for this broken "upgrade." I'm done with this company's ineffective, non-responsive "support."

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Follow-up on my previous message:

I received an email from my "support" rep time-stamped 1:53 a.m.---more than five hours after I emailed that I had received no contact to initiate the desktop session. He/she said he/she had sent a link to initiate the session, and that it must have gone into a spam folder. No emails were in my spam folder this morning, and I find it odd that every other email from the "support" person except that one has come through. I have requested a refund for this broken "upgrade." I'm done with this company's ineffective, non-responsive "support."

 

Very sad. When with Roxio, it used to be a super piece of software. Stable and reliable. Seems as if Corel does not really put the efforts required into QA and customer service.

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I agree with you.

 

Anyway, final update: I requested and got a refund for my "upgrade." No more Toast Titanium 14 in my house.

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any other software that will burn CD on a MAC?

A Mac will burn CDs, but DVDs are a different story. I am finding with El Capitan [Apple's old software] iDVD (v7.1.2 2010) will burn DVDs. I have found like this thread is saying that T14 crashes in may ways - software hangs after burn, Disk fails to burn, the Drive Reported and Error: Sense Key=medium Error etc., menu fails to burn (reported). Also, I have had success burning HD video and BD video disks (menus are not burning for me but the disk will launch in my player) and I have created a few coasters in the process. My success comes when nothing else is running while encoding (DVD/BD) and only if I create a BD image first - i.e. don't encode and burn in the first try. Search for this pdf on the web it may help you, it helped me - Your Easy Guide to Burning Blu-Ray Video Discs on Your Mac From OWC.pdf

 

For DVDs I really like "Wondershare Video Converter Ultimate." It is fast, reliable, and has many themes. Unfortunately it doesn't burn Blu Ray disks. Roxio is a little better at producing a HD DVD on a DL Disk, but Roxio takes forever to create the disk.

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Don't use Toast 14 often. Just tried again, and it crashes as soon as I select an action. Same problem last time. I had hoped that after so many posts on this thread, there'd be some positive outcome.

Very disappointing Roxio!

Must give a bit more publicity to defective software that doesn't get fixed.

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I have converted several MOV files to WMV successfully, but after the first 17 or 18 conversions in a batch of 50 or so, it displays an error:

Couldn't complete the last command because (ID=-39).

Does anyone know what this means? I'm using Toast Titanium 14 on a MacBook Pro running Sierra 10.12.1.

Thanks!

Edited by JammaJo

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macOS error code -39 is known as the “End of file”-error. (Often meaning: A program was searching through a file, and didn't find what is was looking for when it reached the end of the file.) A programmer didn't provide an action for the program when this End of file situation would occur, hence “Couldn't complete the last command”.

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