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"the Current Production Is Empty Or Contains Invalid Files."

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#1 Ghermano



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Posted 03 November 2015 - 04:01 PM

I am using Creator NXT Pro2.  Had a problem with my system acting up and had to reinstall Windows.  After re-installing Pro 2, it will not play video.  Can hear audio if added.  Computer says "The current Production is empty or contains invalid files"  The problem is that the previous productions were produced using Pro 2 and will not play video and new productions will not play video (using jpeg or videos).  I am using "Edit Video - Advanced" same as previous person.  Was this ever fixed?

#2 cdanteek


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Posted 04 November 2015 - 08:40 AM


had to reinstall Windows


What Windows OS?

I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.



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#3 Ghermano



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Posted 06 November 2015 - 07:14 AM

I had Windows 8.1 but when computer re-installed, I only have Windows 8.0.



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Posted 06 November 2015 - 08:47 AM

When you made the original video the files were most likely stored on your computer on
a folder that is no longer there or changed. When you re-installed windows it doesn't see
where those files were located any more. In the future, if you have another drive where you
can store your personal files, make new folders and store them there. Then when you change
the OS drive (like re-installing) it won't mess with that other drive.

However, if you already had them stored on another drive, other than the OS drive, you need
to show the new windows installation that other drive again.

Regarding the new installation not playing new video or photo productions, that is a problem
with the new Pro 2 installation. If you still have the original pro 2 disk, try doing a repair
rather than doing a completely new installation and see of that helps.

Also, if the previous OS was W8.1 and now is only W8.0, you need to do the update for 8.1 again
using the same key code you had.
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#5 Ghermano



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Posted 06 November 2015 - 09:12 AM

Appears to have been fixed.  MS would NOT allow me to upgrade to 8.1 but would allow upgrade to 10.  Go figure.


My computer would not install 10.0 when it was 8.1 but will when it is 8.0?  


Tried Creator with 10 and it works again.


Thanks guys!

#6 Jim_Hardin


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Posted 06 November 2015 - 02:57 PM

The upgrade to 8.1 can be tricky... I had to call Dell and they removed some of the Service Packs, then I could get past the gatekeeper at 'the Store' :D


FYI the Creator NXT 2 or 2 Pro is NOT Win10 certified. Keep you fingers crossed ;)

(They were for Win8)

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