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Hello there.

 

I hope it's alright to make a topic on this. I went through the posts and they seemed similar but I'm not entirely sure they're the exact same issues.

 

I received a Roxio Game Capture HD PRO as a gift a couple of years ago. I remember I successfully had it working with my Playstation 2 because I had gotten some Devil May Cry footage. Time has passed since then and only recently did I decide to pull out the card again.

 

Previously, I was using a Windows 7 laptop and, though the program seemed taxing, it got the job done. This time, I have a recently constructed Windows 10 desktop. Whenever I start the program while the PS3 is hooked up, the preview window shows picture and audio. However, when I hit capture it turns black and plays no sound. When I stop recording the program crashes.

 

ce7f38d2e130270e8a565a22fba87554.png

Crashing after pressing "Stop Capture".

 

 

When I start with the PS2, the preview window only has audio for a brief moment, which it quickly cuts off. No picture ever shows and attempting to record crashes the program.

 

a5a0ce29208abb63360a8a4d302ed9a7.png

Crashes instead of capturing.

 

 

I'm not sure what information you might need to help so I'll post what comes to mind for now.

 

Roxio

Installed from the disc and then all updates downloaded. Running as Administrator.

 

Computer

System Type: 64 bit

Processor: Intel i7-5820k

RAM: 16.0 GB

Graphics Card: EVGA Geforce GTX 980

 

Hardware

 

d8a4382239b349028bb8cf7244138bd9.jpeg

The gray component and audio wires are plugged into my tv. The black component cables plug into my PS3/PS2. The USB goes into my computer tower.

 

Any help you can provide would be really appreciated! I've been trying to get this working for two days.

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11 answers to this question

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You can post pictures directly here and it makes it easier than relying on another server ;) (look HERE for instructions)

 

Your hookup looks fine!

 

I suspect it is your Video Card that is the center of the issue. But I want you to check your Device Manager with the RGC plugged in and make sure The proper drivers are there:

 

post-39730-0-02489600-1448665237_thumb.jpg

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Assuming that shows the one entry, back to the Video Card. Best Bet there is to download the Video Card Software.

 

Then use that to Uninstall the existing software.

 

Reinstall and reboot (do nothing else we only want the installed settings)

 

Give it a try and see what it does now ;)

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Hello Jim! Thank you for the suggestions and fast response!

 

I checked my Device Manager and the driver appears to be there.

post-128571-0-03932300-1448671974_thumb.png

 

For the Video Card software, I went to http://www.evga.com/support/download/, selected the 900 family for Windows 10 64bit, and clicked on the driver released on 11-19-2015. In the installation window, I selected Custom to deselect the 3D option (since I don't play games in 3D) and to turn on the option to perform a Clean Install (is this what you meant?).

 

I reinstalled the Roxio software for good measure and I tested it with the PS2. I still seem to have the same issues (I have audio for a moment but it cuts off a second or two in, there's a black screen, and the program crashes when I press Start Capture).

 

I don't know if this is relevant but usually, when I have to end the task in the processes pane, these processes stay open and must be closed separately:

post-128571-0-53712500-1448671973_thumb.jpg

 

Something else I should mention, my OS is on the C Drive (SSD) and I install Roxio on the D Drive (HDD).

 

Thanks again!

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Not that is not what I suggested...

 

I wanted a clean install of the Video Card software and you tinkered with it :lol:

 

Just so you know this is only ONE test. I am not 100% sure this is the problem but it needs to be ruled out.

 

You should be able to install the RGC on any drive... However and as another test, uninstall it - reboot - and install it on your C:\ drive. (assuming you have room for this test)

 

Any other PC around you can test on? Anyway to test using HDMI instead of Component? (desperate here)

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Okay, this time for the video card I installed something that removed all traces of the drivers. I then reinstalled my NVIDIA drivers with the "Express" option. I changed nothing and, unfortunately, this didn't change anything.

 

I uninstalled the Roxio software from the D drive and installed it again to the C drive, but this didn't change anything either. (Still happy to rule it out as a potential issue though.)

 

I installed Roxio on to my 6-year-old Windows 7 laptop, the very same one I recorded from years ago, and the preview came up perfectly. If it comes down to it, I suppose I could buy an external hard drive and record from this laptop, but the poor thing gets very hot and slow. I'd rather use the more powerful desktop.

 

In the end, it's the same status: audio for a couple seconds then silence and a black screen.

 

 

post-128571-0-12316200-1448747360_thumb.png

 

 

EDIT:

I should also add that I even tried using a different USB port and playing with the PS2 display settings. I have no idea if this would be related to my problems but there was still no improvement.

 

EDIT 2:

I just tested an HDMI on the output side and the result didn't change.

Edited by Holluable

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Thanks for doing the testing, it did rule out the most common factors!!!

You have definitely reached the Stump the Chump level :lol::D:lol:

You have "mostly proven" that the issue is in the PC and not the RGC device, as it does work on your Lap... The RGC software install on your PC is still not 100% confirmed...

I am going to put out a cry for help!

Meanwhile and in this order:

(do what I list nothing extra)

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

Now insert your Roxio Disc.

DO NOT DO the Updates! (these can be done later after we have it fixed)

When the Install completes, turn your AV & Firewall back on and reboot.


Failing that, next step is to replace your video card - now do this ONLY if you have another on hand! I don't want you buying another because some jerk at Roxio told me to...

One other late thought... make sure your RGC is not sitting on your PC or in the exhaust flow from the PC. It does get hot and heat can be an issue with it.

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Progress!!! :)

 

Now the audio stays on and there are colored bars for the picture.

 

 

post-128571-0-91029900-1448926756_thumb.png

 

 

I did what you said, but I messed up the order on the end (I forgot to re-enable my anti-virus and firewall before rebooting, so I did that afterwards). Should I do it again but in the exact right order?

 

Thank you for all your time! I'm sorry I'm so late, I have been terribly busy with work related stuff!

 

( PS. I don't have another video card and the Roxio card isn't on anything hot. )

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No, the last line was just there as a reminder to turn it back on ;) If you forget or no problems and you are going to do it again any way...

Never had a followup answer for the rainbow test pattern but the only note I have is kind of similar to the Repair you just did only we are going to add in Revo to do a clean removal... Looks like this

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc.

Now insert your Roxio Disc.

Be sure you accept the offer to Check for Updates (this is for Roxio, not Windows)

When the Install completes, turn your AV & Firewall back on and reboot.

This should nail it!

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Unfortunately, that doesn't seem to make an improvement. :(

 

Just to be sure, your most recent reply gave me a process exactly like the one before it, aside from hitting "yes" for the updates. Was this what you intended?

 

Also of note, whenever I use Revo properly and use Roxio's uninstaller before using Revo to clean up the scraps, things go back to my original problem (audio for just a moment and a black screen). When I close the Roxio uninstaller and just have Revo straight up delete everything, I get the audio and colored bars issue.

 

Perhaps there's something that I'm just not doing correctly? Maybe I'm missing something?

 

Thank you for all your replies so far.

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It is different but skip the updates as we are only concerned with getting it to work at this point!

 

Go back and do the one in Post# 8 correctly this time ;)

(hint - revo)

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You already told me to use Revo in post number 6. Your instructions were exactly the same except for the Roxio updates part.

Edited by Holluable

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Your right, didn't realize I had already posted that.

 

Try it again and again - sometimes it takes 3 or more attempts to get it right ;)

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