Jump to content
  • 0
Sign in to follow this  
MEGAheartno1

[Special Statement] Computer Isn't Not Recognize Roxio Game Capture Hd Pro

Question

Dear every one.

 

I Have a Computer A, i installed successfull, using RGC very good.

 

However, I plug device on a Computer B. Computer is old computer. When i install software, also use other software, computer appearance "blue green", then shutdown. I have been shutdown from 10 to 15 times.

 

Then, I unplug device on a Computer B, plug on a Computer A

Computer isn't not recognize Roxio Game Capture HD PRO.

 

I was:

- Try, plug on Computer C, however computer C also not display "recognize " or "not recognize ". Means Computer C not change everything when plug on Computer C.

- i think, usb cable have failed. I buy a new usb cable, plug on three 3 computer, also has been above statement.

- when i plug usb cable from RGC on computer. Device's light still turn on.

- RGC software installed correct.

- I also plugged usb cable to other's port on computer. but has been above statement.

 

Must i do to recognize device?

 

If not using usb cable, i can using other way?

 

I bought this device on 2 months. I don't live America.

Edited by MEGAheartno1

Share this post


Link to post
Share on other sites

4 answers to this question

Recommended Posts

  • 0

Some basic facts...

 

When the RGC Device lights up (USB plugged into it) that means it has power - Nothing Else!!!

(does not mean it has enough power to run but only enough to light an LCD)

If it works on One PC and not another, the other PC is the issue - unless you use a different USB cable and it is bad...

USB Cable is the ONLY connection it can use!

May have to shut down and restart the Software to recognize the RGC when removed and plugged back in.

How do you know the RGC Software is, "installed correct"? Some of the issues seem to indicate it is not. But it may be as the problem could be elsewhere.

Share this post


Link to post
Share on other sites
  • 0

Dear Jim Hardin,

 

i say that "installed correct" because i used software, device RGC very good 4 days ago (on computer A)

 

After that, i unplug it, then plug a old computer (Computer B)

 

... 4 days later...

 

After that, i unplug it (Computer B), then plug a Computer A. Computer isn't recognize device.

 

"If it works on One PC and not another, the other PC is the issue - unless you use a different USB cable and it is bad..."

i use USB cable of Roxio for all computer.

All computer aren't still recognize device.

 

"May have to shut down and restart the Software to recognize the RGC when removed and plugged back in."

I restarted many times, RGC isn't still work.

 

I'm bored. I like this device. A Device is amazing.

Edited by MEGAheartno1

Share this post


Link to post
Share on other sites
  • 0

Dear Jim Hardin,

 

i say that "installed correct" because i used software, device RGC very good 4 days ago (on computer A)

Good Point :lol:

 

For Computer A: turn off any anti virus software - make sure to remove the RGC - run the Setup Program and choose Repair.

 

Turn on anti virus and reboot. It should see the device now.

 

For the others, you mentioned replacing the USB cable???

Share this post


Link to post
Share on other sites
  • 0

"For the others, you mentioned replacing the USB cable???"

 

I had a new usb cable, try to plug all computers. Nothing recognize device.

 

All computers don't install antivirus software.

i turned off firewall

 

Your solution is:

- Unplug device

- Remove RGC Driver (Software)

- Run Setpup Program

 

Or

- Unplug device

- Repair software

 

Thanks for support.

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
Sign in to follow this  

×