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Toast 14 Not Working On Mac

Question

Installed Toast 3 weeks ago and the program worked fine. Yesterday Toast wouldn't open saying this:

I completely uninstalled and reinstalled and Toast will still not work.

 

Process: Toast Titanium [1132]
Path: /Applications/Toast 14 Titanium/Toast Titanium.app/Contents/MacOS/Toast Titanium
Identifier: com.roxio.Toast
Version: 14.1 [3862] (14.1)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: Toast Titanium [1132]
User ID: 501
Date/Time: 2016-03-03 10:40:56.453 -0700
OS Version: Mac OS X 10.10.5 (14F1605)
Report Version: 11
Anonymous UUID: 0D7A6270-1472-7084-89E8-BCA95BA2B6A2
Time Awake Since Boot: 3600 seconds
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

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This just started happening to me also. I loaded Toast 14 in late January 2016. It seemed to be working fine and I burned a number of discs with it. I then updated my computer to El Capitan OS 10.11.3 and subsequently found that Toast 14 would no longer load. Tried everything I know to remedy the problem including deleting the app and reloading it, cleaning up preferences, etc, and upgrading to version 14.1 and it still will not work. In my case it just does not open although one time it did open but when I closed it and tried to open it again it crashed.

The other apps in the folder seem to work fine.

My old Toast 8 still works. fortunately.

I mainly bought version 14 to use with my new M-disc recorder. Again, Toast 8 works for that too.

Maybe everyone needs to start putting this problem on Facebook and other social sites to get Roxio's attention.

I have sent a message to Tech support on 3/4/16. We will see if they answer it.

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OK. Continuing what is becoming a Saga. I finally got a delayed response from Corel Tech Support via email. Basically I was told to delete the Toast preferences as follows below:

Having years of experience with Apple I had already done this but tried it again anyway....several times. Still did not work.

Trash plist and prefs.

1. Quit the Toast.app
2. In Finder, click the pulldown GO menu and click GO TO FOLDER (or press SHIFT+COMMAND+G)
3. In the Go To Folder window, type (or paste) in: ~/Library/Preferences
4. Locate the "com.roxio.toast.plist" and Roxio pref file and delete or move to the Trash
5. Close the window and launch Toast Titanium installer

6. Proceed through the Setup Assistant as normal

Because I still had a copy of Toast 8 on my computer (which still works) and considered that the two might be in conflict (years ago that was often a problem) I deleted both of them again using an app deletion program to make sure I got every stray fragment cleaned out. I reloaded Toast 14.1 and it still does not work.

It took a couple of days to get back in contact with the Corel Tech person, a Froilan Angcao, via email and after a couple of unanswered emails to him he finally said he needed to make a "chat/remote desktop session with me". He must be located on a different continent because he wanted to do this at 11:PM PST (8 PM EST) tonight (3/10/16) and he did not give me any instructions on how to make this connection with him. I'm located on the west coast. I will be checking my emails at 11:15 PM PST to see if he responds. He indicated he is available weekdays between 8 PM and 11 PM EST. He wants access to my computer to troubleshot procedures....something I'm not entirely comfortable with.

It would appear Apple may have made changes to their OS when it upgraded to 10.11.3 and Roxio/Corel/Toast has not incorporated the changes so their program works with it. However I see other people having problems before the Mac OS update so it may be Toast 14 is the problem.

To be continued.....

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I have been using Toast for years and now since upgrading to El Capitan, Toast no longer works. Was using Toast 9 then upgraded to 14 and it still will not work. It will not stay open. Keeps crashing. Removed prefs, same problem, uninstalled, reinstalled numerous times, same problem.

 

I see other people are having the same issue. Why hasn't Roxio fixed this issue yet? Update did no good either. I really need a good burn program. This sucks.

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He wants access to my computer to troubleshot procedures....something I'm not entirely comfortable with.

 

I wouldn't be, either; never had someone in a tech support role ask for that to troubleshoot their own app. Given both the track record you described of not answering e-mail, and the apparent track record of issues with Toast that go unresolved,... sorry, but I wouldn't trust 'em. I'd rather stop using the app and find another solution (oh, wait, I did that)...

 

I really need a good burn program.

 

Personally, for Blu-ray, I use Compressor to create a disk image file and then Finder (used to be Disk Utility before El Capitan) to burn the image to disc. For DVD, I'm (still, surprisingly) using DVD Studio Pro (yes, I know it's "ancient" from a support perspective).

 

I tried Toast a year or two ago (can't remember how long, but it was Toast 12), mainly for a project where I wanted more than one track/title on a Blu-ray (which Compressor can't do). It worked, but I had to first encode as MPEG-2 instead of H.264 as Toast 12 is broken with regard to the "never re-encode" option with H.264 (tries to re-encode anyway, but after ~24+ hours, the job is still running - never bothered to waste the time to see if it would ever complete at all).

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Wow...I wish I had read all of this BEFORE i invested in this program. I have used Roxio for years on my PC. I guess they don' t have the bugs out for macs? What the heck??? What about the $80!?!?! I can't even get it to open!!

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I purchased Toast 14 in January 2016 and it worked fine. I haven't used the program since then. I tried using the program yesterday and today; it crashes every time I have tried to use it. I read some reviews on the El Capitain that were not very good, so I have not downloaded it. So, I don't think it is because of El Capitain. I have the latest version of Yosemite. Anyway, the program will not work. I tried uninstalling and then reinstalling the Toast Titanium 14; it still crashes. I don't know what's happening.

Edited by KayT

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I think the issue with Toast 14 is the System Integrity Protection (SIP) feature which is a new feature in El Capitan.

With that feature turned on (which is the default) Toast always crashes. If I turn it off, toast works.

I was able to burn a CD, but failed a "image-to-disc copy." I don't know if that was a Toast issue or not, but at least I now have some sort of functionality.

 

BTW, this is on OS X 10.11.6 and Toast 14.1. Go figure.

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Running Toast 14, I can burn one ISO CD and the program crashes if I try a second one. Have to reboot and then try again. Uninstall and reinstall doesn't work. I have heard of folks having the exact same issues on the Mac with Yosemite and later running Toast 15.

 

I am running OS X 10.11.6 and the latest version of Toast 14. I get a halfway decent burn using Toast 9.

 

Homer

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I went back & forth with Roxio tech support and can't fix the burn problem. Doesn't crash anymore, just won't burn a CD or DVD without an error.

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I think the issue with Toast 14 is the System Integrity Protection (SIP) feature which is a new feature in El Capitan.

With that feature turned on (which is the default) Toast always crashes. If I turn it off, toast works.

 

If that's the case... complete failure on the part of Roxio to not take OS security features into account and work with them instead of against them. Having to turn off security features in order for an app to work isn't an acceptable long-term solution.

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I tried LGB's suggestion above, as well as turning off SIP without any luck.

 

I did a complete uninstall and if the file had the word toast or roxio in it, it was gone. Emptied the trash, and did a cold restart. Restarted and reinstalled - now Toast 14 won't even run on El Capitan. Tried to install it on my MacBook Pro and it won't run either. Roxio products never installed on it.

 

Time to look for another burning program for DVDs.

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I doubt I can shed any light on the issues others experience. For me Toast 14.1 works.

 

I'm using a mid-2007 iMac running El Capitan updated to OS X 10.11.6. This is a dual core machine with 4 GB ram.

 

Toast 14.1 runs with no problems. It is slow, but that's been the case with the past few versions.

 

When using Toast I always quit all running apps, and set the Energy Saver system control panel to "never sleep". The most common task I use is "compress to fit" burning GOPRO video DVD. That's pretty processor intense and takes hours to complete. Allowing the iMac to sleep will crash the render and burn, so don't sleep.

Edited by spacepiggy

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After the upstart of the Mac you must first open any program of Roxio Toast (11/12/14/15). I have Toast 11 (14 and 15 works too) in my startup items it works great. When I not using the program I put it in the dock, because If you open another program or browser before you use Toast the program closes after opening.

post-130513-0-71812600-1472064742_thumb.png

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I use Toast 14.1 rarely but when I do I need it. So putting it in the login list would be a waste of startup time. But the load time when starting from the finder on MAC OS 10.11 is ridiculous. While on hold with Roxio chat (10-15 minutes) the program finally opened. Before that it appeared to be hung. Is there any reason for the long start up? I removed the plist and reinstalled. No difference.

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My Mac Pro 5.1 starts up in 15 seconds with a Samsung 850 EVO 1TB SSD disk and Toast 11 starts up in 2 seconds and Toast 14.1 in 7 seconds. I never reinstalled the program or deleted plists.

I discovered when you first start other programs or browsers Toast crashes by startup, you see the menu and it disappears. That's why I put it in the startup items or open Toast after Mac upstart and I have no problems later when I close the program and open it again, everything works fine.

Perhaps you can try to rebuild your launch services with a program called MainMenu.

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