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Creator 2010 S.e. And Windows 10 (Split From Another Topic)


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#21 d_deweywright

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Posted 14 July 2016 - 01:46 PM

Steve88, another question.  What if you scan into another application than the "Solution Center"?  For instance, most scanner applications can be invoked by any program that would expect a picture, like an image editing program.  If you scan into something else, do you still get a crash?  Trying to isolate the problem to the "Solution Center" or to the driver.


Dave D-W

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#22 Brendon

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Posted 14 July 2016 - 04:34 PM

Steve,

 

This topic has drifted from Creator 2010 to Creator NXT 3, with a sidebar discussion about Windows 10 compatibility. We seem to have established that NXT 3 and NXT 4 are both compatible with Windows 10 so I guess we can leave that part now.

 

But users of NXT 3 won't be looking down here in this forum if they have a conflict with their HP scanner, so do you think once you and Dave D-W have finished here, you could make a post in the NXT 3, Program errors/crashes/hangs forum about the clash between NXT 3 and your HP scanner software?

 

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#23 Steve88

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Posted 15 July 2016 - 07:27 AM

Steve88, another question.  What if you scan into another application than the "Solution Center"?  For instance, most scanner applications can be invoked by any program that would expect a picture, like an image editing program.  If you scan into something else, do you still get a crash?  Trying to isolate the problem to the "Solution Center" or to the driver.

 

You make an excellent point.  I was so focused on the potential driver issue, that I failed to check interactions with other applications. 

 

Since the presence of NXT3 that causes the software failure was limited to the just the one scanner, my focus was on the driver, rather the than the scan application itself. I did however test the scanner (and fail) with the limited scan only application that HP provides post HPPSDr diagnostics.  I will look for installed applications that have the ability to acquire images via scanners.  Which brings another thought, I don't remember whether I am using the native or TWAIN or other driver with this scanner. I simply installed it as I have many times previously an ran with it.

 

If you know of any good dedicated scanning software or scanning suites, I would be interesting in looking at that route.  On another system, I have tried various ones that were out there. NONE worked well and one or two worked so poorly, I removed them all and never looked back.  I have had moderate success with PaperPort but did not like what it did with my file system. I purchased v 14 a while back and have yet to install it for hesitancy of same reason.

 

Thank you for your help. This will be my last post here as I am splitting this thread to a more appropriate venue.  As suggested, I will be creating a new thread in NXT 3Program errors/crashes/hangs. 

 

I will edit this post to include a link after I have started the thread.

 

 

Following is the link to the new thread:

 

http://forums.suppor...-another-topic/


Edited by Steve88, 15 July 2016 - 08:25 AM.





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