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J Nolen

Dvd Burner Will Not Work With Creator Nxt 4

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I have a Dell XPS 8700 64 bit with 16 GB of Ram. When I open Copy and Convert, my DVD drive(PLDS DVD + - RW DH-16 AES) will not work with Creator NXT 4. When I use Creator with an external hard drive DVD burner, Creator works. Does any one know how to make the Dell DVD burner work with Creator?

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It is possible that it may not work...

 

We have run across this before, not common, but not fixable either.

 

Another regular here has spent a lot of time looking into this, and I will Message him to take a look at your issue ;)

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You've said that one drive "will not work" with NXT4, whereas the other will.

In what way does it "not work"?

 

-does it not read?

-does it not write?

-is it totally unresponsive to everything?

-does it show a yellow triangle in Windows Device Manager?

-is it not recognized by the Roxio software?

-is there a problem with only some of the Roxio programs, or is it with all of them?

-will your internal drive read and write properly in Windows Explorer?

-can you not select it as a source or destination drive?

-does it not recognize a blank disc in the drive?

-is there any other information you can give to explain "does not work" please?

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When I put a DVD to copy in copy and convert, nothing happens. If I use an external DVD burner, it works. The Dell DVD(on my computer) drive must have a conflict with Roxio. Creator works on my wife's DELL inspiron 5000 with no problems.

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The situation you describe could happen if you have "Autoplay" turned off in your Windows settings for that drive.

 

Would you answer some of the questions I asked, please?

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It may read

Does not write

unresponsive to a disc

no yellow triangle in DM

DVD drive is recognized by Roxio soft ware

problem with all Roxio programs

internal drive reads and writes in Win Explorer

can not select as a source or destination drive with Roxio

it does recognize a blank disc

 

The external DVD drive works great

 

I don't have a setting for auto play on my DVD drive.

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Go on the net and search on "win 10 auto play".

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I found auto play and turned it on. I still can not copy a DVD with the main DVD burner. The external DVD burner still works very well.

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Just so you know, I tried this on 2, Win10 PCs today one with NXT Pro 3 and SP2 the other with SP3.

 

No issues doing a Disc Copy to one drive, using it to both read and write the discs...

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no yellow triangle in DM

internal drive reads and writes in Win Explorer

it does recognize a blank disc

Okay, it looks like the drive itself is working properly under Windows. That was important to establish.

 

It may read

Does not write

unresponsive to a disc

problem with all Roxio programs

can not select as a source or destination drive with Roxio

DVD drive is recognized by Roxio soft ware [???]

 

So it's just not responding to your Creator programs? That suggests that the drive is not being recognized by the Roxio software. Can you tell me what made it seem like the Roxio software was recognizing it, please? [i'm relying on what you're seeing]

 

Another thing which might help us:

-if you have Roxio Secure Burn installed, and

-if you have the external drive disconnected, does the Roxio Secure Burn icon show up at bottom right of your screen when you insert a disc into the internal drive?

(something like this)

post-208-0-53810800-1458083439_thumb.jpg

 

Regards,

Brendon

Edited by Brendon

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When the disc is inserted into D drive, the screen becomes unresponsive and Windows ask to close the program and seek a solution. Roxio Burn is installed. Every thing works fine in the external DVD burner.

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Thank you for the info. That's interesting, but puzzling. Would you do something for me please?

 

In my installation there are separate icons to start NXT 4 and Roxio Secure Burn post-208-0-55733900-1458097062_thumb.jpg so you can start one without the other.

Would you please start Burn without Creator, and insert a disc in the internal drive.

Then re-start the machine and start Creator without Burn, and insert a disc.

 

Does one work without locking the machine up?

 

 

 

 

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I was wrong about Roxio Burning showing up when I start Creator When I insert a disc into copy and convert, Roxio Burn does show up in the lower right hand corner. I can burn a disc with the internal DVD burner with Roxio Burner when I open it alone When I open Creator and insert a disc, Roxio Bjurner opens in the lower right corner and Creator becomes unresponsive. Looks like a conflict between Roxio Burner and Creator. I don't see how to start Creator without Roxio Burn. I think you have narrowed down the problem

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I unchecked the box in configure Roxio Burn app to start Roxio Burn when a disc in placed in D drive. When I open Creator, Roxio Burn does not show up but Creator is still unresponsive for copy and convert

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I updated my Dell Drivers and now Creator works with my internal DVD drive. I noticed that Digital Guru lives in Christchurch, NZ. My wife and I visited New Zealand for our honey moon and loved it.

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J Nolen,

 

So the Dell drivers fixed it? Excellent. We probably would have reached them quite soon, as we ran out of other options. It's a bit difficult poking a stick at a machine from this distance. :lol:

 

I'm glad you liked my country. It does have a great amount of different terrain and scenery packed into a small area, and a good variety of urban and rural places. I am very happy to live here.

 

Regards,

Brendon

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How do I find out what Dell drivers I installed? I installed 4 drivers, one of which was a BIOS update. I can't find a log to show my recent update history. Do I look in the system restore ?

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I wouldn't worry any further about those.

 

If the drivers were the latest ones provided by Dell, and included a BIOS update for your machine, that's probably all you really need to know.

The driver version numbers etc aren't crucial unless (like Microsoft updates) some should be avoided, and I haven't heard of any Dell drivers to avoid.

 

Regards,

Brendon

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Thanks Brendon, I have learned a lot from you and the other Gurus on the panel.On day I hope to return to New Zealand.

 

Thanks

John Nolen

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Excellent. May your path be safe wherever you travel.

 

Brendon

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