Jump to content

Roxio Community

Photo

Missing Upgrade Or Wrongly Packaged Cd?

Upgrade path

  • Please log in to reply
6 replies to this topic

#1 farel

farel

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 01 April 2016 - 09:21 PM

Hi guys,

Today I purchased a boxed copy of EasyVHS to DVD3Plus. Note, clearly labelled "plus". Only to discover the install CD was the standard but not the Plus version. I could not find any upgrade link in the menu in spite of what the manual directed.

Anyone have a clue as to how to fix this? I bought the box for the Plus version and it is clearly marked Plus.

Rob :unsure:



#2 Jim_Hardin

Jim_Hardin

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 40,456 posts
  • Gender:Male

Posted 02 April 2016 - 04:43 AM

How do you know?

 

When you run the program do you see the work Plus at the top?

 

If not, message (upper right here) Rox_Ralf and let him know.

 

Let us know how you make out ;)



#3 sknis

sknis

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 28,363 posts
  • Gender:Male
  • Location:Hou,Tx

Posted 02 April 2016 - 04:48 AM

If you installed it, you can find out for sure Go to the top menu and select Help/About and you should get this pop up Window:

 

Attached File  3plus.png   69.77KB   0 downloads


PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.


#4 Jim_Hardin

Jim_Hardin

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 40,456 posts
  • Gender:Male

Posted 02 April 2016 - 04:50 AM

Forgot that one, thanks Steve!



#5 farel

farel

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 02 April 2016 - 10:31 AM

Hi again,

The problem solved itself within the program load it appears. Initially neither the help about or title bar showed "Plus" nor were the advanced options available. But on the third start of the program suddenly the Plus appeared in the help about, title bar and the advanced elements were there. The program also was incredibly slow and clunky on the first couple of starts. But now it is very fast and smooth. I suspect some issue in the registry settings/paths/resources was causing a problem here. I had already installed the WIN10 patch on installation for my main amchine and I noticed that on a WIN7 machine I have here, this issue did not occur. It showed up as Plus and ran well from the installation on the WIN7 machine. Must be some registry issue to do with WIN10 and or the patch that sorted itself. However the program is great now. Thanks for your attention guys.

farel



#6 grandpabruce

grandpabruce

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 22,609 posts
  • Gender:Male

Posted 02 April 2016 - 02:23 PM

Hi again,

The problem solved itself within the program load it appears. Initially neither the help about or title bar showed "Plus" nor were the advanced options available. But on the third start of the program suddenly the Plus appeared in the help about, title bar and the advanced elements were there. The program also was incredibly slow and clunky on the first couple of starts. But now it is very fast and smooth. I suspect some issue in the registry settings/paths/resources was causing a problem here. I had already installed the WIN10 patch on installation for my main amchine and I noticed that on a WIN7 machine I have here, this issue did not occur. It showed up as Plus and ran well from the installation on the WIN7 machine. Must be some registry issue to do with WIN10 and or the patch that sorted itself. However the program is great now. Thanks for your attention guys.

farel

 

It would appear that you have some problems on your computer.  Hopefully, all is okay with the software now.


Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

 


#7 Jim_Hardin

Jim_Hardin

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 40,456 posts
  • Gender:Male

Posted 03 April 2016 - 04:10 AM

NEVER heard of anything like that...

 

But glad you go it running!!!!!!!!! :D







Also tagged with one or more of these keywords: Upgrade path

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users