Jump to content

Roxio Community

Photo

Device Not Recognized

Easy VHS to DVD3 Plus

  • Please log in to reply
4 replies to this topic

#1 jkglad

jkglad

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 08 April 2016 - 06:58 AM

First time on Windows 10, everything went smoothly.  Walked away for a couple of hours and connected the device and it is not recognized now.  Not sure what to do from here.



#2 sknis

sknis

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 28,393 posts
  • Gender:Male
  • Location:Hou,Tx

Posted 08 April 2016 - 07:12 AM

First time on Windows 10, everything went smoothly.  Walked away for a couple of hours and connected the device and it is not recognized now.  Not sure what to do from here.

 

Did you update the program for Windows 10 (compatibility patch) ?    Here it is (link)   Remember to NOT have the USB device  plugged in unless it asks you to until after you reboot.


PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.


#3 cdanteek

cdanteek

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 29,023 posts
  • Gender:Male
  • Location:Prairie Rapids Crossing.

Posted 08 April 2016 - 09:02 AM

With the USB device plugged into the PC open device manager and expand sound video and game controllers.

 

Now tell us what you show?

 

Attached File  v2d3.jpg   93.38KB   0 downloads


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#4 jkglad

jkglad

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 10 April 2016 - 07:06 AM

No go with the Windows 10 patch.  My Device Manager shows an Unknown USB Device (Device Descriptor Request Failed) under Universal Serial Bus controllers.  Nothing related to Roxio anything shows under Sound, video and game controllers.  I have tried every one of my USB connections.  I have uninstalled the software and started over.  No go.

 

Also, have tried on Windows 7 on a different computer.  Device just not recognized.

 

I think at this time after numerous attempts (even going back to a restore point, etc.)  I hate to give up.  Had such high hopes.  Hoping the retail store will at least let me try another one.  Could be the device itself.



#5 cdanteek

cdanteek

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 29,023 posts
  • Gender:Male
  • Location:Prairie Rapids Crossing.

Posted 10 April 2016 - 09:04 AM

If no drivers are showing how can you expect the device to work?

 

With the device plugged in open device manager and expand other devices then highlight the entry and right click on it and click uninstall.

 

Unplug the Roxio USB Device and leave it unplugged until I tell you to plug it back in!

 

Reboot the PC when it's up and running shut down all running programs including antivirus/firewall software.

 

Now insert your V2D 3 Plus disc and run choose repair when it is offered when finished reboot the PC.

 

When it's up and running open device manager expand sound video and game controllers now plugin the Roxio USB Device into a working USB port. What shows up in device manager what drivers I showed in post # 3?

 

When you get the drivers showing open the software and update the Windows 10 patch through the program.


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users