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JohnM67

Nxt4 Stopped My Win 10 X64 From Booting

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What a sad state of affairs. I have been running win10 on my laptop for 3 months with no problems. I updated our desktop about a month ago. Both of our machines were working very well. I contacted Roxio (via chat) because I could not find my startup files for Creator 11. I was told that C11 would not work with win 10. They offered NXT4 pro for a nice discount so I ordered the pro version, why I don't know but what the heck.

I downloaded the product and this past Saturday 5/7 I started the install and all appeared to be going well. O I use Revo Uninstaller Pro to monitor the installation, I have yet to see a product that removes all of its junk when you decide you want to uninstall.

When the install was finished it wanted to reboot. I shut down all my open programs and then rebooted. That was the last time my desktop ran! :angry:

It would not boot up it kept trying to repair the system. I could not even boot into safe mode. Which kept me from using Revo to uninstall this kluge. So this morning I recovered win10 and our data is all here but there are a lot of apps missing.

The only nice thing is that win 10 provided a list of all the apps that were deleted. I do regret losing the logs for Revo.

O BTW Creator 11 does work under win 10. So somebody snowed somebody! :(

I have never installed a product that totally destroyed a system. I have to hand it to Roxie they made it big time with NXT4. It is painfully obvious to me that testing is not a big deal with Roxio. I was in the IT business for 45 years (yes I was there with punched cards) and if I would have had developers/programmers who programed a POS like this they would have been fired! :glare:

 

I will follow the forum and see when things get better. The next time I will order the basic version.

 

Be careful.

Totally disgusted. :angry2:

 

John

 

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When the install was finished it wanted to reboot. I shut down all my open programs and then rebooted.

 

I was in the IT business for 45 years

 

With that much IT experience one would think you would of "shut down all my open programs" before trying to install a Roxio program? :unsure:

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Do you have your antivirus or other security software enabled?

Yes Defender

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How could anyone help with that description of your problem?

 

Error messages list them word for word.

 

Better yet take a screen capture and post the .jpg image of the error.

 

Follow the directions in the link below then post them here.

 

http://forums.suppor...tion-log-files/

 

 

 

I am sorry I was not clea! I COULD NOT DO ANYTHING! I guess you have not run into the issue. The only messages for what it was worth were something to the effect windows could not start, attempting recovery, I would stay in this loop no matter what options I selected and then fail on the boot. I could get to the command prompt to work but even some of the commands would not work i.e. shutdown /r

 

The only thing I could have done was take a picture with my cell and/or camera.

 

John

 

 

Edited to get the reply out of the quote.

Edited by grandpabruce

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JohnM67,

 

I found the two posts (just above), attached to someone else's topic and effectively hijacking that person's topic so I moved them here for you.

I'm sure that with your long experience you wouldn't have deliberately hijacked a topic, and they are all consolidated here in your own topic now.

 

Regards,

Brendon

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I have had that happen with both Win 7 & Win 10... but both occurrences were AFTER NXT 3 (win 7) or NXT 4 (win 10) installed, so it was not a Roxio issue. That PC is resting in the recycle bin at our trash collection center ;)

 

Since you are the only one that this has happened to you can understand out reluctance to make the same assumption you did.

 

Clean install of the OS or I am sure you have an image around. Then install NXT and see what it does. I would grab on of my old HDD's and do the test install with taht.

 

Just so you know, if the user name here does not have "rox" in it, it is not a Roxio employee. (we are just users like you)

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JohnM67,

 

I found the two posts (just above), attached to someone else's topic and effectively hijacking that person's topic so I moved them here for you.

I'm sure that with your long experience you wouldn't have deliberately hijacked a topic, and they are all consolidated here in your own topic now.

 

Regards,

Brendon

Thanks Brendon, I think I was on the wrong post. I would not Hijack someones post. The corrections are in the right place.

John

Edited by JohnM67

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John - again, so you know... We have all been suffering from Site Issues for the last few days! Hope to get it fixed SOON! Thanks for your patience.

 

If you have a spare HDD about, can you do a clean install of your OS on that drive? (if it works on your PC, you could just use it as it)

 

Then install NXT 4 on that and see how it does ;)

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