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Reg number rejected Clean install prevents "upgrade" from working?

#1 User is offline   Tim Mathews 

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Posted 11 November 2006 - 03:46 AM

I had problems making EMC9 work and was advised to completely remove version 8, including all the regedit goodies to make certain any and everything with either Roxio or Sonic was removed from my system. Then, after the reboot, I tried to in stall version 9 but got an error message when I input my registration number that the cd key was invalid. AFter a couple of tried, I thought I might be making some sort of upper/lower case error so I carefully cut and pasted the numbers directly from the purchase confirmation e-mail from Roxio and I still got the cd key error message.

I'm now wondering, since I bought the special discounted upgrade verion, is my version 9 refusing to install because it can't find the qualifying version 8 on my system? If this is the case, is there a workaround?

Thanks,
Tim
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#2 User is offline   grandpabruce 

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Posted 11 November 2006 - 06:02 AM

View PostTim Mathews, on Nov 11 2006, 05:46 AM, said:

I had problems making EMC9 work and was advised to completely remove version 8, including all the regedit goodies to make certain any and everything with either Roxio or Sonic was removed from my system. Then, after the reboot, I tried to in stall version 9 but got an error message when I input my registration number that the cd key was invalid. AFter a couple of tried, I thought I might be making some sort of upper/lower case error so I carefully cut and pasted the numbers directly from the purchase confirmation e-mail from Roxio and I still got the cd key error message.

I'm now wondering, since I bought the special discounted upgrade verion, is my version 9 refusing to install because it can't find the qualifying version 8 on my system? If this is the case, is there a workaround?

Thanks,
Tim


There is a fix pinned to the top of this forum.

http://forums.suppor...showtopic=10779
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#3 User is offline   michel 

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Post icon  Posted 13 November 2006 - 05:31 AM

Hi

I reinstall emc 9 I have the same problem the program refuse my cd key and I try the program (emc9rmv.exe) it s dont qork for me

help me

thanks

Michel
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#4 User is offline   gaper1 

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Posted 14 November 2006 - 01:40 PM

contact EMC 9 Tech Support?

This post has been edited by John at Roxio: 14 November 2006 - 01:42 PM

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