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Windows Security Update Stops Copy & Convert From Working

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#1 Ronny H. Kristiansen

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Posted 21 August 2016 - 12:11 PM

Hello.

I updated my pc with windows security updates KB3176493 and KB3172729. Even after uninstalling these updates, Copy and Convert stops working when I start phase 2 of the convert.

Just to describe what I'm doing:

- I copy a film from a DVD, phase 1.This phase Works ok.

- In next phase (number 2) I choose to convert to Movie and click on the green Arrow. The process starts, but it ends in a few Seconds and I get the error message that Copy and Convert has stopped working and Windows will notify me when the problem is fixed.

 

Can anyone help me with this problem?



#2 Jim_Hardin

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Posted 22 August 2016 - 02:11 AM

Try another clip insteed of the import in Video Copy and Convert.

 

If you get the same resuls, insert your Roxio disc and choose Repair when it is offered. Reboot - retry ;)



#3 sknis

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Posted 22 August 2016 - 03:39 AM

Is the disc Copyrighted?    Do you have any videos on your computer that did not come from a DVD?  Try one of those.  

 

Sometimes the messages don't fit the error or difficulty.  What format are you converting from/to.  (note I just tried a conversion of a home movie file from one format to another and had no problems).  If you set up the conversion (another screen shot would be helpful)  what do you see in the preview?

 

Is your W10 the Anniversary edition?


Edited by sknis, 22 August 2016 - 03:48 AM.

PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.


#4 Ronny H. Kristiansen

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Posted 24 August 2016 - 10:30 AM

Hello again.
First of all I will thank Mr. Hardin and Mr. Skins for their time to try to help me with my problem.
 

But after repair, reboot and a Clip, which is unprotected, still the same error.
I have taken some screenshots to show you the process.
 
In my opinion, it's the encoding part which have a conflict, and this wasn't a problem before the Security Updates from Microsoft.
 
I have also tried to install NXT 4 on a similar computer after the security update, This computer didn't have NXT 3 before the Security update, With the same result.
 
Attached File  Copy & Convert 1.PNG   165.36KB   0 downloadsAttached File  Copy & Convert 2.PNG   121.43KB   0 downloadsAttached File  Copy & Convert 3.PNG   127.76KB   0 downloadsAttached File  Copy & Convert 4.PNG   132.36KB   0 downloads

 



#5 Ronny H. Kristiansen

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Posted 24 August 2016 - 10:32 AM

The error message is in Norwegian, but i guess you already know what it means.



#6 Jim_Hardin

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Posted 24 August 2016 - 11:28 AM

I think the Norwegian version is more descriptive than the English, 'stopped working' :lol:

 

Did you try it with another clip file that you know is good? (no import)

 

Did you try the import into VideoWave in place of Video Copy and Convert.

 

There may be a difference in these KB updates, I have a KB3176492 but no 493. I also have the KB3172729 as you listed.



#7 Ronny H. Kristiansen

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Posted 28 August 2016 - 12:16 PM

Hello again.

Thanks for your help Mr. Hardin.

 

I have tried out Copy and Convert on a Clip I ripped the day before the securiy update, and everything worked fine with Copy & Convert.

I also tried to import with VideoWave and then convert with Copy & Convert. But then I only get sound, and no picture.

 

Do you have other suggestions to my rip-Project?



#8 Jim_Hardin

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Posted 29 August 2016 - 03:07 AM

We do know that the Win 10 update has disabled the WinCD program but you are the first to suggest it might effect Copy and Convert.

 

Another 'trick' - copy one of the xxx.VOB files to your HDD then rename the .VOB extension to .MPG. the VOB file you want are the larger sized ones up to 1GB.

 

See if that will work OK using that extension.



#9 cdanteek

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Posted 29 August 2016 - 03:49 AM

 

We do know that the Win 10 update has disabled the WinCD program

 

WinDVD.


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#10 Jim_Hardin

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Posted 29 August 2016 - 06:45 AM

oops :huh:



#11 cdanteek

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Posted 30 August 2016 - 04:28 AM

Have you updated your Rxio NXT 4 to Sp3?

 

Try that before downloading and trying the clip below.

 

Download this clip and see if it works?

 

http://www.digital-d...ertomorrow.html


Edited by cdanteek, 30 August 2016 - 01:34 PM.

I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#12 Ronny H. Kristiansen

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Posted 30 August 2016 - 10:19 PM

Hello.

Where do I find this SP3?

I have version 17.0 of NXT4.



#13 cdanteek

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Posted 31 August 2016 - 03:10 AM

Hello.

Where do I find this SP3?

I have version 17.0 of NXT4.

 

Use the updater within the program to check.


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#14 Ronny H. Kristiansen

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Posted 31 August 2016 - 05:44 AM

Sorry, I read wrong version number.

My version: 17.0.71.12. The software updater says it's no update available for this Product.



#15 Brendon

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Posted 31 August 2016 - 01:14 PM

In 'About this software' check after the Build number for an SP number.

 

Attached File  build.jpg   15.66KB   0 downloads

 

If it has SP3 in there, you already have the update.

 

 


P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
2 x DVDRW IDE 16X, in Windows XP, 7, and 8.

[This space unexpectedly left blank]


#16 Ronny H. Kristiansen

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Posted 31 August 2016 - 10:02 PM

Ok, Thanks. It says R04.

Then I have to wait for the SP3.



#17 Ronny H. Kristiansen

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Posted 31 August 2016 - 10:04 PM

Sorry, I read wrong again, The build is; 170B71M, R04; 170B37B, R04



#18 Brendon

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Posted 01 September 2016 - 05:38 AM

Hi Ronny,

Not sure how you get a build of 170B71M. I've not seen higher than C.

However, here's how my build numbers changed when I applied each of the three patches Roxio put out.

Attached File  1.jpg   5.6KB   0 downloadsAttached File  2.jpg   5.63KB   0 downloadsAttached File  3.jpg   6.22KB   0 downloads

 

If it's any help, the first patch came out in November last year, the second in February this year, and the third in March.

 

Regards,

Brendon


P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
2 x DVDRW IDE 16X, in Windows XP, 7, and 8.

[This space unexpectedly left blank]


#19 Ronny H. Kristiansen

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Posted 01 September 2016 - 07:46 AM

Hello.

I downloaded my NXT 4 20.08.2016 from Roxio website.

 

Regards,

Ronny



#20 Brendon

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Posted 01 September 2016 - 01:44 PM

Okay. If it is a newly purchased copy, has a new build number, and the Updates Manager software says there are no updates for it, then it's likely that all the old updates were incorporated in the new build. Only Roxio could confirm that.

 

My build (see above) is still working fine after the latest Windows 10 updates. Sorry Ronny, but I have no more suggestions about this.

 

Regards,

Brendon


P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
2 x DVDRW IDE 16X, in Windows XP, 7, and 8.

[This space unexpectedly left blank]






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