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albertarn

Frequent Crashes - Split

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While we advise turning off AV, it has not proven to be all that necessary in recent years and I don't usually do it ;)

 

Might be best to move to the next step of uninstall and install...

 

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

 

Then turn off your Anti Virus, Firewalls, Registry Cleaners, etc. (suite yourself here)

 

Now insert your Roxio Disc.

 

Don’t do any updates at this time (get it running first)

 

When the Install completes, turn your AV & Firewall back on and reboot.

Just do it this way once and see what happens.

Tried this exact approach, including REVO uninstaller. Problem STILL persists. I bought this software as a replacement for NXT 2 thinking the bugs might have been worked out. I was obviously wrong. I also am using Windows 10 which seems to be a common thread with a lot of these programs failing, although NXT 4 is deemed compatible with Windows 10. Any suggestions? I am very disappointed with Roxio's software after this one.

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It could be from interference from your Anti Virus and/or Registry Cleaner...

 

Let's make sure the install is good!

 

Disable any Reg Cleaner (in AV) as well as your AV.

 

Reboot then start the Install only choose Repair when it is offered - you only get 10 installs before it locks you out but Repair isn't counted

 

Leave that stuff off and reboot then take it for a spin around the block.

 

Let us know.

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It could be from interference from your Anti Virus and/or Registry Cleaner...

 

Let's make sure the install is good!

 

Disable any Reg Cleaner (in AV) as well as your AV.

 

Reboot then start the Install only choose Repair when it is offered - you only get 10 installs before it locks you out but Repair isn't counted

 

Leave that stuff off and reboot then take it for a spin around the block.

 

Let us know.

Tried this approach exactly as you stated. Program crashed within minutes of starting work. I think I know what may be the problem now; my computer downloaded updates for Windows 10 a few days ago & I suspect the updates have messed up the software's ability to stay running. Not sure but given that every method you have tried has failed, this seems to be the only logical explanation. If anyone else has any ideas I am open to them!

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No one else has any issue from the Win 10 updates... We try to troubleshoot, not grasp at any wild idea that comes along ;)

Let's look into your dxdiag file: HERE

Edited by Jim_Hardin

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Not sure if this would help, but would rolling back to Windows 8.1 do any good? I have noticed a lot of programs giving me crash/hang errors in addition to this one (Adobe Photoshop, MalwareBytes AntiMalware) and I can't fix the errors. I know this is grasping at straws but I am getting more than a little frustrated with programs crashing all the time.

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Having any problems with PhotoShop or other Adobe programs?

Yes, I am. It (Photoshop/Premiere Elements) will stop working & give the same error message as I get with this program. Another thing it has started doing is refusing to recognize burning hardware (when I check the hardware using the control panel, it says 'device is working properly').

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Frankly, not sure...

 

I looked through you DxDiag file but nothing stood out to me (could have missed the obvious)

 

Could you detail the 'crashes', program - what were you doing at the time - etc.

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Their is a problem with your Malwarebytes program that may be the cause of the other issues you are having. Remove it at least for now.

 

A check of your Windows 10 installation should be made. There may be some issues with that also.

 

Once those are done, shut off your antivirus and put the Roxio disc or open the download and select to repair the installaion. You may need to do that for the other programs that crash also. Reboot.

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Fixed!!!!!! An update to Windows 10 that replaced the previous update appears to have fixed the problem.

 

Thank you all for your suggestions.

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