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bryan9999

An Unknown Error Has Occurred-The Program Will Shut Down Now

Question

I get the above message occasionally (1 out of 3 times) when Im saving the captured video as android tablet.

I have reinstalled the program and have the updates

Can this be fixed?

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13 answers to this question

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Not much useful information in your post.

From what are you capturing? Are you capturing directly to DVD or are you capturing to your hard drive?

At what point do you get the error message?

Are you using your tablet as your capturing computer?

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So it sometimes works? If yes then the problem is either with your tape or with your tablet.

What is the make/model of your tablet?

 

I am still not sure at what point you are getting the error. While capturing or when converting the captured video to the tablet.?

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What do you mean "3"? my own reply is #3

 

 

"3" was a number I pulled out of my (you know where). It was meant to indicate GIGO. With the information you provided, any answer might be possible.

 

What about providing more information. to us or to Tech Support (you pay for tech support).

 

Use your computer to provide the information, not your cell phone or tablet.

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bryan999, the questions were asked:

 

From what are you capturing?

Are you using your tablet as your capturing computer?

Please let us know the answers to these questions.

Also tell us the specifications of your capture computer (processor speed, available memory, available drive space...).

Edited by d_deweywright

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I am having this problem - I purchased new VHS to DVD 3+ Windows 10 upgrade yesterday and downloaded it to my laptop. Once it was installed, I received that error message and it closed. I have uninstalled it and reinstalled it (I am thankful I purchased the extra downloads), stood on my head, tried everything Support can think of, and am frustrated beyond belief. Would welcome any suggestions.

 

I failed to mention that I use a Lenovo w 2.5 GHz and 6.0 GB RAM.

Edited by Birdiejr

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So, if you read the full thread, you might have picked up on some of the information that would be helpful in figuring out what the problem is.

 

If you didn't receive an error during the actual installation, then the download you have is good, and you do NOT need to keep downloading it to reinstall it. Use the download you have. And back that up to a DVD, labelled including the install key so you don't lose it.

 

Please tell us about your computer, how fast is the processor? How much memory (RAM) does it have? How much hard drive space does it have?

 

What format are you capturing to?

 

At what point do you receive the error, during the actual capture, or during a conversion step, when you first start the program? Is there any consistency to when you receive the error, such as, after "x" number of minutes? What are you capturing from, a VHS player?

 

Any and all details can help us help you figure out what the problem is.

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I'm sorry I wasn't more clear. I'm running a 2.5 GHz processor w 6.0 GB of RAM and the program closes when I first open it so I'm not capturing anything.

 

However, Cust Service suggested excluding the program from Data Execution Prevention and that did the trick.

 

I'm a happy girl!!

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