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#1 Milophie

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Posted 10 October 2016 - 10:04 AM

I recently upgraded from Windows 8.1 to Windows 10.  I was told Roxio NXT is not compatible with Windows 10, and I was having a number of issues.  So, I completely removed Roxio NXT, then installed Creator NXT 5.  Now none of my videos have sound.  The videos worked fine on NXT, when I could get it to work, so it has nothing to do with connections, etc.   


Edited by Milophie, 10 October 2016 - 10:05 AM.


#2 Jim_Hardin

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Posted 10 October 2016 - 11:15 AM

A couple of questions so we are all on the same page...

 

I assume we are talking about the video files you are using or made, correct? - Do these files play OK on the PC using the Win 10 player?

 

OR are these DVD Movies you are making and playing? Playing where?

 

Are these Projects you are trying to use from NXT? - if so do the clips themselves play with audio?

 

Anything else you can think of that will give us a clearer picture of what is going on -_-



#3 Milophie

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Posted 10 October 2016 - 12:35 PM

HP Envy h8-1435 with Windows 10 64 bit, Intel Core i5-3470 3.20 GHz, 10 GB system memory, 2 Tb Hard Drive NVIDIA GeForce GT620 with 4,043 Mb memory.

 

The video files play perfect on every other video divce on my computer, and played perfect with Roxio NXT.  All the music files play fine on both the music track and sound effect track.  When I press the volume envelope nothing shows below the video files.

 

The video files are various videos I've recorded with my digital video camera.  I seem to remember having the same issue when I first installed Roxio NXT several years ago, but I don't remember how it was fixed. 



#4 myguggi

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Posted 10 October 2016 - 12:57 PM

Could you make a short video from that camera to us by uploading it to a site such as DropBox or OneDrive?



Walt

Dell Dimension 4500S;Windows XP Home Edition SP3; IntelŪ PentiumŪ 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
IntelŪ 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#5 Brendon

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Posted 10 October 2016 - 01:34 PM

I'm not sure how we're going to test it with NXT 5, since none of us have the software yet.


Assorted computers in Windows XP, 7, and 10.

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#6 myguggi

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Posted 10 October 2016 - 03:10 PM

I doubt that there is much difference between NXT 4 and NXT 5 in videowave. I would think that that if it works in NXt 4 it will work in NXT 5.



Walt

Dell Dimension 4500S;Windows XP Home Edition SP3; IntelŪ PentiumŪ 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
IntelŪ 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#7 Milophie

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Posted 10 October 2016 - 05:12 PM

Let me add what I've found out.  I was creating a slideshow using my old Creator NXT.  That program allowed me to put .mts video in each panel, and converted each file to .mpg.  In the old Creator NXT, the video worked fine, except for the program not working well with Windows 10.  So I decided to upgrade to NXT 5.  I loaded the video I created with the old NXT.  The new NXT 5 played the video, but does not play the audio portion.  I then tried to load a .mts video file on one of the panels, but NXT 5 does not see not recognize the .mts videos, thus it does not convert them either.  I used a third party converter to convert one of my .mts files to .avi and .mp4.  In both cases I am able to load the .avi and .mp4 video I converted with the third party software, and the video worked fine.  This brings up another question, why doesn't NXT 5 have a built in converter?  There are a number of websites that offer the converters, but I'll have to buy them to use them.  I only have a dozen video files in the .mts format.  I hate to spend $50.00 for a program I'm going to use once.  Any suggestions? 



#8 Brendon

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Posted 10 October 2016 - 06:15 PM

 I hate to spend $50.00 for a program I'm going to use once.  Any suggestions? 

 

There are a few people here would be interested in getting NXT5 for $50, however if you bought the program from Roxio through Digital River, see this Online Store page.

 

Regards,

 

Brendon


Assorted computers in Windows XP, 7, and 10.

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#9 myguggi

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Posted 10 October 2016 - 08:24 PM

Let me add what I've found out.  I was creating a slideshow using my old Creator NXT.  That program allowed me to put .mts video in each panel, and converted each file to .mpg.  In the old Creator NXT, the video worked fine, except for the program not working well with Windows 10.  So I decided to upgrade to NXT 5.  I loaded the video I created with the old NXT.  The new NXT 5 played the video, but does not play the audio portion.  I then tried to load a .mts video file on one of the panels, but NXT 5 does not see not recognize the .mts videos, thus it does not convert them either.  I used a third party converter to convert one of my .mts files to .avi and .mp4.  In both cases I am able to load the .avi and .mp4 video I converted with the third party software, and the video worked fine.  This brings up another question, why doesn't NXT 5 have a built in converter?  There are a number of websites that offer the converters, but I'll have to buy them to use them.  I only have a dozen video files in the .mts format.  I hate to spend $50.00 for a program I'm going to use once.  Any suggestions? 

 

There are several free convertors program available such as "Freemake Video Convertor". Just do a google search for free video convertors



Walt

Dell Dimension 4500S;Windows XP Home Edition SP3; IntelŪ PentiumŪ 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
IntelŪ 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#10 Jim_Hardin

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Posted 11 October 2016 - 02:04 AM

NXT 5 will convert (assumed, I don't actually have a copy) in both VideoWave (edit video advanced) and Video Copy and Convert .

 

Of course I am guessing that the Audio does not play in VideoWave so I am curious if it does in VCC??? (there is preview button in there)



#11 Milophie

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Posted 13 October 2016 - 08:32 PM

Let me begin by saying the $50.00 I am referring to is the price to purchase a video converter program.  I purchased my Roxio NXT 5 on the Roxio site for the normal upgrade price.

 

I have done searches for Freemake, but when I down load it, my Norton Security tells me not to download the program, so I am not comfortable with it.

 

I sent an email to Roxio support and asked them why they sell an upgraded program with less functionality.  Their answer was, no NXT 5 does not have the capability to convert .mts video, and,

Thank you for contacting Corel Technical Support.

Sorry for the trouble, MTS is not supported on NXT 5. I also have no idea why this was removed. Once again, sorry for the trouble.

Please do not hesitate to contact us with any further questions.

Regards,
Froilan
Corel Technical Support Services

I ended up downloading Microsoft Essentials 2012, a FREE program, which includes Movie Maker.  Movie Maker has the capability to convert .mts video to .mp4 video, which worked fine. 

 

This brings me back to the question I asked Corel Technical Support, why does Roxio sell an updated program that has less capability than the previous versions?  I know you don't have an answer for this, neither does Roxio.  I'm not ranting at anyone, just stating a fact.  I appreciate everyone's effort in trying to help me resolve this issue. 



#12 Brendon

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Posted 14 October 2016 - 01:03 AM

 

 

I sent an email to Roxio support and asked them why they sell an upgraded program with less functionality.  Their answer was, no NXT 5 does not have the capability to convert .mts video, and,

Thank you for contacting Corel Technical Support.

Sorry for the trouble, MTS is not supported on NXT 5. I also have no idea why this was removed. Once again, sorry for the trouble.

Please do not hesitate to contact us with any further questions.

Regards,
Froilan
Corel Technical Support Services

 

This is a bit puzzling, as these are the filetypes that NXT5's Videowave 'Add Photo/Video' lists. (Bring yours up and check it yourself.)

 

Attached File  nxt5vw inputs.jpg   34.72KB   0 downloads

 

As you can see, M2T, M2TS, and MTS are all there. I wonder where the Tech Support person is getting his/her information from.

Perhaps they've disabled more formats, and just forgot to remove the names from the input list? It's quite confusing though.

 

Regards,

Brendon


Assorted computers in Windows XP, 7, and 10.

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#13 Jim_Hardin

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Posted 14 October 2016 - 04:19 AM

NO ONE can explain the why of things that are removed!
 
We have seen cases where Support Techs don't pass on the correct information...
 
We have also see where a file type is listed but does not work :lol:
 
Did you even Try the two that I suggested?
 
Do you have a sample of MTS that we could try? 5 seconds would be enough - make sure there is something we can hear in it...
 
Also check your settings within your camcorder under Audio. I'm guessing you can make changes there. Try changing them  and make short test clips that you can test in your NXT 5.
 

Check the Build number in VideoWave (help - about) In NXT 4 it is 170B71C, SP3
 
A good 3rd party converter that most of us use is this one - HERE

 

Lastly, a trick we have had luck with before is to change the extension from MTS to M2TS.



#14 Brendon

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Posted 14 October 2016 - 12:44 PM

Yes, a sample .MTS file please. Just a small one. A link to OneDrive, Google Drive, or a file hosting site if you can't attach the sample here.

 

Your Videowave build should be 180B45C or something very similar.


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