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#1 samg

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Posted 15 December 2011 - 07:09 AM

A week ago I installed the Physical package of Roxio Creator Pro 2012. Implementation went trouble free.

During practical application, a (somewhat) minor caveat emerged with the VideoWave13 editor, to wit: Under "Add Content", the

Add Text Effects,
Add Overlays,
Add Video Effects,
Add Transitions, and
Apply Transition Themes.

Each selection appears as a large question mark (?) inside a blank page icon (thumbnail size) along with a small, green arrow in the lower, right-hand corner of the icon instead of the corresponding graphics representation. (Sample display attached.) The proper title for each effect appears below the icon.

Clicking on the little green arrow reveals the proper graphics representation (in motion when motion applies) for the selected effect. Clicking on the arrow of a different effect causes the previous selection to clear (close) as it reveals the currently selected effect. Each selected effect appears to function properly as they are applied on the video timeline.

Does anyone have any idea about what might be causing this user-unfriendly condition to occur? That would be big help but I'd be happier to pursue a known viable solution!

(Note: Experience showed Roxio Creator Pro 2010 displaying a graphics representation for each effect in lieu of the blank page icon.)

Attached Files


Edited by samg, 15 December 2011 - 07:26 AM.


#2 cdanteek

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Posted 15 December 2011 - 07:38 AM

Follow these prep steps first.

http://kb.roxio.com/...ontent/000080GN

Place the installation disc in a drive and choose repair when it's offered.

Reboot the PC and see if it's fixed.

I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

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#3 samg

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Posted 15 December 2011 - 09:14 AM

Follow these prep steps first.

http://kb.roxio.com/...ontent/000080GN

Place the installation disc in a drive and choose repair when it's offered.

Reboot the PC and see if it's fixed.


1. I followed the preparation steps during the first install, the installation of which went without incident.

2. After encountering the condition in the editor, I checked again before running a repair which did nothing to resolve the condition.

3. Then I did a clean uninstall and re-installed RC 2012 (just like the first time). Still to no avail.

(Note: It is really odd (to me) that the editor is working fine otherwise. In other words, all features of VideoWave13 that I use have proven to function fine with this one exception which is actually non-critical to video editing and production.)

I'll seriously consider your suggestion of repeating the process but not sure I'll do that without identifying and changing some condition beforehand that has potential for being the source of the problem.

Thanks; I appreciate the feedback.

Edited by samg, 15 December 2011 - 09:15 AM.


#4 sknis

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Posted 15 December 2011 - 12:38 PM

1. I followed the preparation steps during the first install, the installation of which went without incident.

2. After encountering the condition in the editor, I checked again before running a repair which did nothing to resolve the condition.

3. Then I did a clean uninstall and re-installed RC 2012 (just like the first time). Still to no avail.

(Note: It is really odd (to me) that the editor is working fine otherwise. In other words, all features of VideoWave13 that I use have proven to function fine with this one exception which is actually non-critical to video editing and production.)

I'll seriously consider your suggestion of repeating the process but not sure I'll do that without identifying and changing some condition beforehand that has potential for being the source of the problem.

Thanks; I appreciate the feedback.


Are you installing Creator on your system drive? Do you have the minimum disk space required? Those question marks are indicating that the program is NOT finding the thumbnails of those items where they are supposed to be.

Did you install with your anti-virus active? Are you using a registry cleaner - either a stand alone or as part of your anti-virus?

PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

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Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

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#5 samg

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Posted 15 December 2011 - 01:18 PM

Are you installing Creator on your system drive? Do you have the minimum disk space required? Those question marks are indicating that the program is NOT finding the thumbnails of those items where they are supposed to be.

Did you install with your anti-virus active? Are you using a registry cleaner - either a stand alone or as part of your anti-virus?


To answer all the rudimentary questions:

Yes, on the C: drive.
Yes, 138 GB of free space.

The question mark alludes that something is missing but I need to know exactly what and why. Start to finish, the software installs clean presenting nothing to indicate otherwise. (Please read the problem definition that opened this thread again. Except for the graphics display (as shown by example), each effect selection is fully functional. To repeat myself, even the effect displays upon clicking the green arrow in the lower righthand corner of a selection.)

I followed the suggestion and made a third verification using the Roxio KB preparation guidelines before running a third repair that improved nothing.

No, Norton Antivirus software was disabled.
No registry cleaner in use.
No; I use Norton Internet Surity and Antivirus software. I always disable the software before installing new software and have experienced no problems (that I can tell) in that regard.

Edited by samg, 15 December 2011 - 01:35 PM.


#6 samg

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Posted 15 December 2011 - 01:35 PM

Does anyone know whether or not this condition relates to ActiveX usage within Roxio Software?

#7 Brendon

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Posted 15 December 2011 - 02:38 PM

Has ANYONE ELSE experienced this problem, please?

Assorted computers in Windows XP, 7, and 10.

[This space unexpectedly left blank]


#8 sknis

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Posted 15 December 2011 - 03:18 PM

Has ANYONE ELSE experienced this problem, please?


Yes, with earlier versions. Others have also. A reinstallation of the "contents" solved the issue. In ealier versions there was a content disc or a content download. With Creator 2012, it is all one one disc. It might be worthwhile to search for and reinstall just the Conent.msi fFrom the disc or file.

If that doesn't work, I would use Revo Uninstaller in the Moderate Mode to remove Creator 2012 and reinstall.

Samg, do you have any other Roxio products on your computer? Perhaps there is some kind of interaction?

I answered you question regarding the question marks earlier. The contents were either not installed or installed in the wrong folder. You are getting the question marks because the files cannnot be found. Look at you computer and trell us wahst in in theis foilder on your computer "C:\Program Files (x86)\Roxio 2012\VideoUI\Content"

Just another question please. Is Windows and Creator 2012 installed using the same language?

Edited by sknis, 15 December 2011 - 03:25 PM.

PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
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Laptop - Windows 10

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#9 samg

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Posted 15 December 2011 - 04:22 PM

******** Post content deleted by samg ... Replacement post made ********

No idea how to remove the attached info.

Attached Files


Edited by samg, 16 December 2011 - 02:53 AM.


#10 samg

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Posted 16 December 2011 - 05:27 AM

Yes, with earlier versions. Others have also. A reinstallation of the "contents" solved the issue. In ealier versions there was a content disc or a content download. With Creator 2012, it is all one one disc. It might be worthwhile to search for and reinstall just the Conent.msi fFrom the disc or file.

If that doesn't work, I would use Revo Uninstaller in the Moderate Mode to remove Creator 2012 and reinstall.

Samg, do you have any other Roxio products on your computer? Perhaps there is some kind of interaction?

I answered you question regarding the question marks earlier. The contents were either not installed or installed in the wrong folder. You are getting the question marks because the files cannnot be found. Look at you computer and trell us wahst in in theis foilder on your computer "C:\Program Files (x86)\Roxio 2012\VideoUI\Content folder"

Just another question please. Is Windows and Creator 2012 installed using the same language?



Before replying to the quoted post above, please allow me to amplify the original problem definition with a little background info:

Sidebar 1: I used Roxio Creator 2009 for a year before upgrading to Roxio Creator 2010 Pro. Implementation went smoothly and I did not experience this condition in either case. About a year later, I upgraded to Roxio Creator 2011 Pro and the condition emerged but several other reasons caused me to return the 2011 version for a full refund. I continued to use Roxio Creator 2010 Pro until this upgrade (almost another year later).

Sidebar 2: The key reason for upgrading to Roxio Creator 2012 related to menu controls (buttons and highlights) in MyDVD12 and earlier versions of Creator software (well known to many of you). That problem DOES NOT EXIST in MyDVD13 distributed in the Roxio Creator 2012 Pro package.

Sidebar 3: Operationally, the Roxio Creator 2012 Pro installation process had all appearences of running flawlessly, Start to Finish. I've spent the past 10+ days since installation conducting trials to check out the major software components I use; i.e. VideoWave13, MyDVD13 and CinePlayer. All have proven to perform smoothly while producing satisfactory results.

The issue addressed in the opening of this thread relates to a simple display of effects selections within VideoWave13, where each selection performs flawlessly upon selection. So, the software knows a lot about the location as demonstrated by the fact that a click on the green arrow of any selection demonstrates the effect, still or in motion, whichever the case for a particular effect. After the effect is demonstrated, the image remains visible for the particular selection. Clicking Ok properly applies the effect to the video timeline.
Again, the problem is the puzzling ? displayed in lieu of the graphics representation. Even more puzzling is the fact that, after demonstrating an effect, the graphics representation remains visible (displayed) as it should always be seen. So, the software definitely knows something about the location of the files involved.

Having said that, twice I have done Repairs followed by clean uninstalls/re-installs; none of which made any difference. Thus, I DO NOT intend to repeat the process without first altering some currently unknown condition(s) that has reasonable potential for resolving the problem.

Reply to sknis providing the info reuested:

A readout of the VideoUI\Content folder is seen in the attached info.

Software components of the Roxio Creator 2012 Pro implementation are the only Roxio products installed on my computer.

The attached info and the info attached to the post that opens this thread reflect the answer to the language question. (Both Windows and Roxio Creator 2012 Pro are installed in the English language.)

(Note: Fortunately, this is a non-critical issue but it is definitely pesky and counter-productive when applying effects to a video timeline. Thus, I'd love to resolve the issue.)

Attached Files



#11 Sonic Boom

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Posted 19 December 2011 - 10:20 AM

I talked to engineering about this one. They said the initial database wasn't built correctly. He mentioned a reinstall should fix this.

You can also try replacing the following files under C:\ProgramData\Roxio\VideoWave13\Plugins\

AllEffects.dat : thumbnail storage
VideoContent.psod : Database file

Download and extract to C:\ProgramData\Roxio\VideoWave13\Plugins\
http://www.dutran.co.../AllEffects.zip
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ROXIO, a division of Sonic Solutions

#12 samg

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Posted 19 December 2011 - 11:44 AM

I talked to engineering about this one. They said the initial database wasn't built correctly. He mentioned a reinstall should fix this.

You can also try replacing the following files under C:\ProgramData\Roxio\VideoWave13\Plugins\

AllEffects.dat : thumbnail storage
VideoContent.psod : Database file

Download and extract to C:\ProgramData\Roxio\VideoWave13\Plugins\
http://www.dutran.com/Roxio/AllEffects.zip



Those files (there were only two) were already installed in C:\ProgramData\Roxio\VideoWave13\Plugins\ sub-folder. Naturally, an attempt to copy the new files showed they already existed as well. Thus, I did not replace the original file.

I suspect the verbose log file content would tell an engineer the real story. I searched through those files using the word "Failed" and found a number of entries containing info that appears related to effects. Unfortunately, I don't have knowedge of the Roxio software architect. I'd attach the log files here but they appear too large for forum distribution.

I appreciate the feedback.


Sidebar to sknis: I finally resolved to use the Revo Uninstaller and try the third clean re-install (original implementation was clean too) of Roxio Creator 2012 Pro. I'm sorry being able to say that the problem still prevailed. But, you are right, something is either not being installed or is being improperly installed. It just blows me away (in a nice way) that all the effects actually function and produce the video editing results they should.

#13 cdanteek

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Posted 19 December 2011 - 12:00 PM

Those files (there were only two) were already installed in C:\ProgramData\Roxio\VideoWave13\Plugins\ sub-folder. Naturally, an attempt to copy the new files showed they already existed as well. Thus, I did not replace the original file.

I suspect the verbose log file content would tell an engineer the real story. I searched through those files using the word "Failed" and found a number of entries containing info that appears related to effects. Unfortunately, I don't have knowedge of the Roxio software architect. I'd attach the log files here but they appear too large for forum distribution.

I appreciate the feedback.


Sidebar to sknis: I finally resolved to use the Revo Uninstaller and try the third clean re-install (original implementation was clean too) of Roxio Creator 2012 Pro. I'm sorry being able to say that the problem still prevailed. But, you are right, something is either not being installed or is being improperly installed. It just blows me away (in a nice way) that all the effects actually function and produce the video editing results they should.






I talked to engineering about this one. They said the initial database wasn't built correctly. He mentioned a reinstall should fix this.


That's why you need to replace them, do you understand?

Why not follow Sonic Booms directions?

I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#14 samg

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Posted 19 December 2011 - 12:19 PM

That's why you need to replace them, do you understand?

Why not follow Sonic Booms directions?



Not really (I don't understand) because I have now replaced the two files in question and the problem condition(s) remains unchanged.

#15 flying shark

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Posted 21 December 2011 - 07:04 PM

I am having the same problem in videowave 13 2012 creator pro but the difference is that for the first month or so all Icons were ok now 15 of the transitions icons are blank but the rest are ok

Creator pro 2012 does come with a content disc but can't get it to install

Thanks for your time

Flying shark

#16 sknis

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Posted 22 December 2011 - 02:58 PM

I am having the same problem in videowave 13 2012 creator pro but the difference is that for the first month or so all Icons were ok now 15 of the transitions icons are blank but the rest are ok

Creator pro 2012 does come with a content disc but can't get it to install

Thanks for your time

Flying shark


Get rid of your registry cleaner; it is being too agressive. When installing or uninstalling ANY software, trun off your anti-virus if you know the source is OK.

Use Revo uninstaller (in the moderate mode) to get rid of the program and then do the install from the start.

PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.


#17 stefanogalla

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Posted 11 December 2016 - 05:14 AM

I have the same issue starting from NXT4, and with NXT5 too. No way to solve this issue. I am using the italian language of the software. None can tell me why I see thimbnails instead of transactions, effects, and so on...



#18 stefanogalla

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Posted 11 December 2016 - 05:51 AM

Starting from Creator NXT4 (in NXT3 and older I had not this issue), I can see blue question marks instead of effects previews in VideoWave.

Re installed, repaired, installed with a new account, clean install... nothing to do. Same issue and no Roxio tech could tell me why! :angry: 
 

Any idea?

 

 

Cattura.JPG

 

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#19 Jim_Hardin

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Posted 11 December 2016 - 06:45 AM

The note I have on that one is to install, MSXML4 SP3 ~ use the msxml.msi to install it: HERE

 

The install or reinstall of MSXML4 should put it back to normal.

 

Let us know ;)



#20 stefanogalla

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Posted 11 December 2016 - 08:21 AM

Thanks for your answer but that did not solved anything. :( 






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