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"roxio Creator Has Stopped Working"


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#1 cchampagne

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Posted 19 December 2016 - 04:50 PM

One day NXT n3 pro would not open and displayed the message "rozio creator has stopped working".  I reinstalled the whole thing and it still will not open and gives the same error message.  Can anyone help?  Windows 7 pc.  It had been working fine for over a year.



#2 sknis

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Posted 20 December 2016 - 03:13 AM

What is "rozio"?   :o    :P   Please don't use a smart phone to ask or answers questions.

 

 Do you have a registry cleaner on your computer, either a standalone or as part of another program like System Mechanic?    Those my be the cause of your issues.  In the past, you had to reinstall Windows.  What caused that issue and what fix did you use?

 

Please supply the dxdiag.exe text file on your computer.  Follow these instructions.  

 

I don;t have W7 on my computer but I think that this is available in it.  In Windows, go to "Event Viewer"  (Run Event Viewer)  or Events Log and then to  Windows Log and then open the Application (errors).  Scroll down until you see the errors.  There are probably more than one. Click on it to see the details.   Post that information if it relates to creator    

 

This is an example of an error log (for Chrome).

 

Attached File  event_log.png   82.89KB   0 downloads


Edited by sknis, 20 December 2016 - 03:16 AM.

PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.


#3 kana48

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Posted 20 March 2017 - 07:27 AM

This issue has been comes out sunddely after a strange BSOD on my desktop windows 10. Now, when I launch the RoxioCentralFx.exe, the message "Roxio creator has stopped working" appears and the program stops (see attached images).

 

 RoxioCreatorDoesNotRun-01.PNG     RoxioCreatorDoesNotRun-02.PNG

 

Furthermore, attached a txt.file with more informations about the error and a DxDiag.txt file.

Till yesterday it was running, today not.

Further info: the programs VIDEOWAVE and MyDVD work without problem at moment.

I have already uninstall and reinstall the CreatorNXTPRO3_Part1_Setup.exe and CreatorNXTPRO3_Part2_Content.exe, but the issue still present.

 

Thanking in advance for any help from you.

Attached Files



#4 cdanteek

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Posted 20 March 2017 - 07:40 AM

NXT 3 is not a W-10 compatible product.

 

May work for a while then do what your seeing.


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
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My Computer Specs click show.

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1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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Do not post your email address on any public forum!

 

 


#5 kana48

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Posted 20 March 2017 - 08:25 AM

Thank you very much @cdanteek,

 

I know it, but it worked fine till yesterday!!!!

I am very angry about this. I am obligated to buy the Roxio NXT5.

It is my opinion that is a bad policy by Roxio.

 

Have a nice evening.

 

Giampaolo



#6 sknis

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Posted 20 March 2017 - 08:34 AM

Giampaolo,

 

There have been many issues with the latest W10 updates.  Uninstall the updates and don't let them be reinstalled.  Restore your computer to when it was working to see if that fixes the problem


PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.


#7 kana48

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Posted 20 March 2017 - 09:11 AM

Thank you @sknis for your kind suggestions, but I am not able to restore my computer to prior condition due to the restoring was not activated and it is impossible to know which windows updates I have to uninstall.

Furthermore it should be to go crazy to follow any further windows update to avoid the working stopped of Roxio Creator NXT3.

I will found out other video-editing programs better than ROXIO ones. I do not want to have more troubles by ROXIO programs, those of Windows 10 are enough :(

I can to use the programs VIDEOWAVE and MyDVD because they are working without troubles, at moment

 

Thank you at all. :)

 

Giampaolo


Edited by kana48, 20 March 2017 - 09:13 AM.


#8 Brendon

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Posted 20 March 2017 - 11:28 AM

Giampaolo,

 

The March 14 update (KB4013429) to Windows 10 has caused a lot of this sort of problem. Read up about KB4013429, and KB4015438 which has been issued to cure faults caused by the Microsoft update.

 

I think you will find that this is a Windows 10 Microsoft problem, and not a Roxio one, and it's hurting other video-editing programs too. Microsoft need to fix it.

 

Regards,

Brendon


P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
2 x DVDRW IDE 16X, in Windows XP, 7, and 8.

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