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Woopinator14

Install Problem

Question

Hello, I installed Game Capture HD Pro and it installed fine. I had some problems with the capture and was told to uninstall and reinstall. Since the uninstall I have not been able to get the install to complete. I have tried many many things suggested on this site and have had no luck. i continue to get the same error and automatic rollback.

 

I am attaching the most recent install attempt log files. In this latest attempt I had created a new admin user on my laptop, copied the install CD content to the hard drive, checked that no compatibility options where checked on the set-up.exe properties, and ran the install checking for updates. The install seems to get to step 24 of 26.

 

Any help/suggestions would be greatly appreciated! Thanks in advance.

Same problem error 1603 and i am not able to install the software at all...... i got a msi error! this is what i found in my log!

ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.

MSI (s) (50:C8) [18:31:01:789]: Note: 1: 1708
MSI (s) (50:C8) [18:31:01:790]: Transforming table Error.
MSI (s) (50:C8) [18:31:01:791]: Transforming table Error.
MSI (s) (50:C8) [18:31:01:792]: Product: Roxio Game Capture HD PRO -- Installation operation failed.
MSI (s) (50:C8) [18:31:01:792]: Windows Installer installed the product. Product Name: Roxio Game Capture HD PRO. Product Version: 1.0.222. Product Language: 1033. Manufacturer: Roxio. Installation success or error status: 1603.
MSI (s) (50:C8) [18:31:01:794]: Attempting to delete file C:\WINDOWS\Installer\83f3e9.mst
MSI (s) (50:C8) [18:31:01:794]: Unable to delete the file. LastError = 32
MSI (s) (50:C8) [18:31:01:843]: Deferring clean up of packages/files, if any exist
MSI (s) (50:C8) [18:31:01:843]: Attempting to delete file C:\WINDOWS\Installer\83f3e9.mst
MSI (s) (50:C8) [18:31:01:844]: MainEngineThread is returning 1603
MSI (s) (50:D4) [18:31:01:848]: RESTART MANAGER: Session closed.
MSI (s) (50:D4) [18:31:01:848]: No System Restore sequence number for this installation.
=== Logging stopped: 25/12/2016 18:31:01 ===
MSI (s) (50:D4) [18:31:01:852]: User policy value 'DisableRollback' is 0
MSI (s) (50:D4) [18:31:01:852]: Machine policy value 'DisableRollback' is 0
MSI (s) (50:D4) [18:31:01:852]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (50:D4) [18:31:01:852]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (50:D4) [18:31:01:852]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (50:D4) [18:31:01:853]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (50:D4) [18:31:01:853]: Destroying RemoteAPI object.
MSI (s) (50:40) [18:31:01:853]: Custom Action Manager thread ending.
MSI © (3C:78) [18:31:01:855]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI © (3C:78) [18:31:01:856]: MainEngineThread is returning 1603
=== Verbose logging stopped: 25/12/2016 18:31:01 ===
Edited by Woopinator14

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The Topic you posted in was almost 4 years old now :huh:

Unplug your RGC Device and put it aside until you are completely finished.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Create a New User Account with Administrator Privileges.

Turn OFF any A/V & Firewall.

Reboot and log on to that new account.

Copy your entire disc to a new folder on your HDD.

In that new folder, right click on Setup.exe and select Properties.

Under the Compatibility tab, make sure nothing is checked!

Right click Setup.exe and select Open.

Don’t do any updates at this time (get it running first)

Use the Default Locations!

When the Install competes, turn your AV & Firewall back on and reboot.

We'll keep out fingers crossed ;)

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