Jump to content

Roxio Community

Sonic DigitalMedia Plus v7- DVD Burning Problem


  • Please log in to reply
58 replies to this topic

#41 Jeff Schaefer

Jeff Schaefer

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 06 April 2007 - 08:16 PM

Here is the HP fix that works!...
http://h20000.www2.hp.com/bizsupport/TechS...eriesId=3232029

#42 aximon

aximon

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 09 April 2007 - 09:02 PM

Just downloaded a patch that seemed to solve the problem on my Dell. There were instructions on the page for other versions...

http://kb.roxio.com/content/kb/Creator/000058MD

#43 jevgenijs

jevgenijs

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 20 May 2007 - 09:59 PM

After I installed Media Player 11, I got similar problems as discussed.
Trying to install patch  http://h20000.www2.hp.com/bizsupport/TechS...eriesId=3232029 from HP support with no success. After save and run it I got error message, something about incompatibility with my PC
(I am having HP Pavilion dv6000, product dv6105us). Not clear how to select correct patch.
After deinstalling Media Player 11 and rolling back to MP10, it is now better, at least Sonic not showing error messages and burning CDs. But burning not working now with DL DVDs, showing error at the very end of the process.  
Any more ideas or similar experience?
Thanks.

#44 Dean Nelson

Dean Nelson

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 15 October 2007 - 05:33 PM

Just wanted to drop a line to say that I had this issue as well, but the HP update called Sonic Digital Media Plus/Deluxe Application Update sp34919 (http://h20000.www2.hp.com/bizsupport/TechS...eriesId=3232029) finally did the trick for me.  No more weird errors, and I get to continue using WMP 11.  smile.gif

#45 DavidT

DavidT

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 02 November 2007 - 04:48 PM

I'm having trouble with Sonic DigitalMedia LE v7(Pre-installed on my Dell Inspiron E1505 Laptop), every time I go to burn a DVD, I get an error message window pop up saying Sonic has encountered a problem and needs to close, then it just hangs/freezes. I'm running XP Home, btw.



I've tried uninstalling and reinstalling, and I'm still having problems burning DVD's. Is there a fix for this?

#46 ogdens

ogdens

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 15,227 posts
  • Gender:Male
  • Location:Lucknow, Ontario, Canada

Posted 03 November 2007 - 03:21 AM

QUOTE (DavidT @ Nov 2 2007, 08:48 PM) <{POST_SNAPBACK}>
I'm having trouble with Sonic DigitalMedia LE v7(Pre-installed on my Dell Inspiron E1505 Laptop), every time I go to burn a DVD, I get an error message window pop up saying Sonic has encountered a problem and needs to close, then it just hangs/freezes. I'm running XP Home, btw.



I've tried uninstalling and reinstalling, and I'm still having problems burning DVD's. Is there a fix for this?


Check with Dell it is their OEM software.

#47 CherAnn

CherAnn

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 02 December 2007 - 05:41 PM

QUOTE (drc836 @ Dec 26 2006, 02:20 PM) <{POST_SNAPBACK}>
All,
My Sonic Digital Media Deluxe version 6.1.3 was running fine until I installed the new Windows MediaPlayer 11 and IE v7. I uninstalled IE 7 because of error messages which cured some error messages but then I got the Runtime Mediahub.exe R6025 message we're all talking about. I uninstalled MediaPlayer 11 and rolled back to version 9, now everthing works as it should with no errors. I tried installing MPlayer 10, but it didn't work for me. Try out MPlayer 9, it should work for you too.

Kevin et al,
Your reply is a bit to nonchalant and blase' for a Rep of a large company such as Roxio. I understand you cannot test all software applications as they release but do so only when a certain percentage of your users experience the same problem.  Your message implies "no big deal", if this is so and it is trivial, it should take minimal effort to analyze and fix. No?

I agree with "George B", we consumers have paid good, hard earned money for your company's product and expect reasonable level of customer service/care. The kind of service that helps us know that the issue has been escalated inside Roxio and you are doing some testing to resolve now. This is good business if you want returning customers and to win new ones.



I have also had the same problems.
It first started with just the application errors upon exiting the program.
However, a new problem has come up.  When I try to make the disc compatible - the blue screen comes
  up saying that windows has to shut down to protect itself.  ........
Now I'm concern if I'm harming the computer if I continue to burn CD's/DVD's & having it shut down.

I have a Dell Dimension E510 Intel® Pentium® 4 Processor 640 w/HT Technology (3.2GHz,800FSB)
Operating System Genuine Windows® XP Media Center 2005 Edition
Memory 1GB Dual Channel DDR2 SDRAM at 400MHz (4x256M)
CD ROM/DVD ROM Dual Drives: 16x DVD-ROM Drive + 16x DVD+/-RW w/dbl layer write capability

#48 lynn98109

lynn98109

    Digital Master

  • Banned
  • PipPipPipPipPip
  • 867 posts
  • Gender:Male

Posted 02 December 2007 - 05:46 PM

I doubt you paid that "hard earned money" very recently - it is a 2004 program, at least according to the info in the copy on my computer.

IE 7 and WinPlayer 11 are made for Vista, and make changes deep inside the Operating Sytem, and derails a LOT of software, not just Roxio and Sonic software.  Software from 2004 and an Operating Sytem from 2007 are not guaranteed to play nicely together.

If you want Vista compatible components (IE 7, WinPlayer 11), you need to use Vista compatible software with it.

(Did you notice Kevin hasn't been with the company for a few years?)

Lynn

BTW - if you want to make a reply, you are better-off NOT enclosing it within the quote codes, which makes it look like you are merely quoting someone else.  You might want to edit your post.

Edited by lynn98109, 02 December 2007 - 05:47 PM.


#49 Benoît

Benoît

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 22 January 2008 - 10:04 PM

Seriously, thats poor quality service by Roxio.  (Unable to register my product to have support, no patchs for real customers, no explanation...)

Thanks to you guys, your help is very appreciated.

Your explanations were perfecly right for me installing the HP patch + uninstall the WMP11 for WMP10.

A lot of reading and configuring but IT WORKS!!!!




Ben from Montréal

#50 Steaminjim

Steaminjim

    Newbie

  • Members
  • Pip
  • 2 posts

Posted 31 January 2008 - 05:30 PM

"I doubt you paid that "hard earned money" very recently - it is a 2004 program, at least according to the info in the copy on my computer.

IE 7 and WinPlayer 11 are made for Vista, and make changes deep inside the Operating Sytem, and derails a LOT of software, not just Roxio and Sonic software.  Software from 2004 and an Operating Sytem from 2007 are not guaranteed to play nicely together.

If you want Vista compatible components (IE 7, WinPlayer 11), you need to use Vista compatible software with it.

(Did you notice Kevin hasn't been with the company for a few years?)

Lynn
"

Dear Lynn,
     Most of us do not follow the inner depths and hidden mechanisms of these sites so no I didn't notice that Kevin hasn't been with the company for a while.  Hopefully, the software is clean enough that only an occasional visit to these types of sites is necessary.  As for the "hard earned money" not being very recent, hah!   Last year I went to buy Version 6 from a Tivo ad and was sent to Sonic and offered version 7 as their latest and greatest.  After purchasing version 7, when I went to get the password to activate it. I was then offered the new latest and greatest version (9 or 10 I don't remember) for only another $49/$59. So Considering that HP had to figure out how to fix this problem and my experience with purchasing this version - No  I am not impressed with Sonic's customer care attitude.

Oh the HP fix worked great.  

While I was downloading the fix, I went to another HP site that sent me to a Roxio site titled: C++ Runtime error citing "mediahub.exe" Didn't know that this was a C++ problem. So guess that is why I could not find, nor were we referred to the Roxio's site.  

Steamin"without a long comment on the signature line"jim

Edited by Steaminjim, 31 January 2008 - 05:38 PM.


#51 purchasesforjw

purchasesforjw

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 27 June 2008 - 08:29 PM

I solved the problem with being unable to install sp34919 patch on incompatible HP models. I have an HP Pavilion dv6000 series laptop with Windows XP Media Center-SP2. After installing Windows Media Player 11, I started having the "mediahub.exe" runtime errors. When I tried installing sp34919, I would get an error message that my system was incompatible with the patch. The following method solved my problem.

Here's what to do:
1.) Download and save (Do not Install) HP ServicePack sp34919.exe. The file size is 81MB and must be an updated version of Sonic DigitalMedia 7.
Here is the link: ftp://ftp.hp.com/pub/softlib/software7/CO...3-1/sp34919.exe

Read Carefully
2.) Run sp34919.exe. The Install Shield Window will open. Click Next, Accept EULA by checking the bullet and click Next.

IMPORTANT - STOP at this point of the installation! It will ask you to "Please select "Yes" to proceed with the update", BUT STOP at this point and do not make a selection.

You now need to find the file that has just been extracted by the installer. If you continue with the install, the file you need will be deleted by the installer itself when it completes and you will not be able to save the file you need.
3.)Now search for the extracted file: Click "Start" and "Search" to begin a search for the file. Search "All files and folders", check "More advanced options" and check "Search hidden files and folders. Search for "2061" without the quotes. I found a file named Data2061HPU.exe, but ONLY search for "2061" because it may have a slightly different name. I found the file in C:\Documents and Settings\Owner\Local Settings\Temp\pft62.tmp\DMPSource.
4.) Save a copy of "xxx2061xxx.exe" file to your desktop or in a folder you can locate. After you retrieve and save a copy of "xxx2061xxx.exe", you can cancel the installer.
5.)Now run the copy of the file "xxx2061xxx.exe" you just saved! This will allow you to install the patch on any model and hopefully solve the incompatibility problem with Windows Media Player 11!

Hope this helps!

UPDATE - You can also download and install "7-Zip" (search Google), then extract the files from sp34919.exe and run the patch from there.

Edited by purchasesforjw, 27 June 2008 - 09:56 PM.


#52 cactus

cactus

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 09 October 2008 - 04:38 PM

DIRTY DVDs or CDs will cause most DVD Rippers to stop.  If you have been copying DVDs from DVD rental stores then you would have picked up a lot of crap from those DVDs which would have transferred to your Optical Read & Write device.  You know what you have to do from here!

Edited by cactus, 09 October 2008 - 07:22 PM.


#53 myguggi

myguggi

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 20,902 posts
  • Gender:Male

Posted 09 October 2008 - 07:22 PM

QUOTE (cactus @ Oct 9 2008, 08:38 PM) <{POST_SNAPBACK}>
DIRTY DVDs or CDs will cause most DVD Rippers to stop.  If you have been copying DVDs from DVD rental stores then you would have picked up a lot of crap from those DVDs which would have transferred to your Optical Read & Write device.  You know what you have to do from here!


What does an illegal rip have to do with the OPS problem?

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#54 nambinhvu

nambinhvu

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 31 October 2008 - 09:58 PM

QUOTE (jevgenijs @ May 20 2007, 10:59 PM) <{POST_SNAPBACK}>
After I installed Media Player 11, I got similar problems as discussed.
Trying to install patch  http://h20000.www2.hp.com/bizsupport/TechS...eriesId=3232029 from HP support with no success. After save and run it I got error message, something about incompatibility with my PC
(I am having HP Pavilion dv6000, product dv6105us). Not clear how to select correct patch.
After deinstalling Media Player 11 and rolling back to MP10, it is now better, at least Sonic not showing error messages and burning CDs. But burning not working now with DL DVDs, showing error at the very end of the process.  
Any more ideas or similar experience?
Thanks.


Try what purchasesforjw said.  It let me install the sp34919 thing even though my laptop was saying my laptop did not meet the requirements or whatever.  I think this would solve your problem.  Use the 7-zip method.  It's easier.  Or I could just email you the file if you want.  Email me if you want it.

Binh Vu

#55 myguggi

myguggi

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 20,902 posts
  • Gender:Male

Posted 01 November 2008 - 07:34 AM

QUOTE (nambinhvu @ Nov 1 2008, 01:58 AM) <{POST_SNAPBACK}>
Try what purchasesforjw said.  It let me install the sp34919 thing even though my laptop was saying my laptop did not meet the requirements or whatever.  I think this would solve your problem.  Use the 7-zip method.  It's easier.  Or I could just email you the file if you want.  Email me if you want it.

Binh Vu


You are responding to a post that is 18 months old from a hit&run poster. I doubt you will get any response.

Walt

Dell Dimension 4500S;Windows XP Home Edition  SP3; Intel® Pentium® 4 CPU 2.00GHz, 784MB RAM
(NVIDIA GeForce FX 5200, 128 MB memory disabled because of failure)
Intel® 82845G/GL/GE/PE/GV Graphics Controller; DirectX 9.0c (4.09.0000.0904)
SoundMAX Digital Audio
SamsunG CDR/DVD-ROm SM 332B
HLDS GSA-5120D External LG Super-Multi ReWriter
WDC WD400BB-75DEA0, 40 GB HD; Prolific PL3507 Combo External Hard Drive, 80 GB; Maxtor 6 L200R0 USB Hard Drive, 250GB

HP Pavilion dv6 Notebook; Intel Duo CPU 64 bit, T6400 @ 2.0Ghz; 4.0 GB RAM; Vista Home Premium 64bit
Toshiba MK3252GSX ATA 286GB hard drive; HL-DT-ST DVDRAM GSA-T50L ATA burner
Intel 4Series Express Chipset


#56 sirraph

sirraph

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 21 December 2008 - 06:44 AM

QUOTE (George B @ Dec 28 2006, 10:40 PM) <{POST_SNAPBACK}>
It seems sonic just doesnt give a #$^@ about this issue..It's all a scheme to force us to upgrade to media creator 9 !  Im wondering if this error will still happen when windows vista is installed or if maybe a new version of windows media player will fix this problem ..


I think you might just be right, rabbit!

I have used Sonic DigitalMedia Plus v7 in the past with no problem. It came pre-packaged on a HP laptop I purchased in Jan 2007. It worked fine until very recent.

Suddenly I get the error message stating, 'There was an error writing the image to your hard drive. Please make sure you have 4.3 GB free on any one of your hard drives, then try the copy again.' I'm using windows XP as was installed on my puter.

After reading some of the complaints on the Sonic/roxio site, the problem reeks of a scam.

Will purchase an external hard-drive from a more reputable company today an delete the sonic/roxio hardware from my puter support is sent soon.

#57 lynn98109

lynn98109

    Digital Master

  • Banned
  • PipPipPipPipPip
  • 867 posts
  • Gender:Male

Posted 21 December 2008 - 07:28 AM

QUOTE (sirraph @ Dec 21 2008, 06:44 AM) <{POST_SNAPBACK}>
I think you might just be right, rabbit!

I have used Sonic DigitalMedia Plus v7 in the past with no problem. It came pre-packaged on a HP laptop I purchased in Jan 2007. It worked fine until very recent.

Suddenly I get the error message stating, 'There was an error writing the image to your hard drive. Please make sure you have 4.3 GB free on any one of your hard drives, then try the copy again.' I'm using windows XP as was installed on my puter.

After reading some of the complaints on the Sonic/roxio site, the problem reeks of a scam.

Will purchase an external hard-drive from a more reputable company today an delete the sonic/roxio hardware from my puter support is sent soon.

sirraph - did you notice you are replying to a TWO YEAR OLD post?

If "It worked fine until very recent" that implies there has been a change to your computer - new software or updates or hardware.

Since Microsoft has made a number of changes to WinXP in the intervening two years, if you want  help you should be starting your OWN thread with info about your computer; and changes made to it since that last time the program worked.

And since you come across as being not very knowlegable about user Forums - this is a user Forum; rarely to Roxio/Sonic staff come by.

Lynn

Edited by lynn98109, 21 December 2008 - 07:29 AM.


#58 ogdens

ogdens

    Digital Guru

  • Digital Guru
  • PipPipPipPipPipPip
  • 15,227 posts
  • Gender:Male
  • Location:Lucknow, Ontario, Canada

Posted 21 December 2008 - 07:46 AM

QUOTE (sirraph @ Dec 21 2008, 09:44 AM) <{POST_SNAPBACK}>
I think you might just be right, rabbit!

I have used Sonic DigitalMedia Plus v7 in the past with no problem. It came pre-packaged on a HP laptop I purchased in Jan 2007. It worked fine until very recent.

Suddenly I get the error message stating, 'There was an error writing the image to your hard drive. Please make sure you have 4.3 GB free on any one of your hard drives, then try the copy again.' I'm using windows XP as was installed on my puter.

After reading some of the complaints on the Sonic/roxio site, the problem reeks of a scam.

Will purchase an external hard-drive from a more reputable company today an delete the sonic/roxio hardware from my puter support is sent soon.



Also (to add to what Lynn has said)  you have what is called a OEM version of Roxio. All Support for OEM's comes from the supplier of the program (in your case HP). So if you want to complain, get a hold of HP it is THEIR software.


#59 Steely

Steely

    Newbie

  • Members
  • Pip
  • 1 posts

Posted 27 April 2009 - 02:10 PM

QUOTE (aximon @ Apr 9 2007, 10:02 PM) <{POST_SNAPBACK}>
Just downloaded a patch that seemed to solve the problem on my Dell. There were instructions on the page for other versions...

http://kb.roxio.com/content/kb/Creator/000058MD

I know I'm over two years late in saying this, but THANK YOU for posting this fix!!!  smile.gif

I only recently noticed problems with the Sonic DigitalMedia applications on my Dell (I rarely use them).  With a little futzing around I was able to get everything working properly again...EXCEPT for the runtime error message when trying to shut down the program.  I found your link, downloaded the patch...and was back in business!  (Roxio Easy CD & DVD Creator 6 is another story altogether.  Can't get it to burn a disc anymore!)




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users