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Cant Install Roxio Gamecapture Software

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#1 Deniz

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Posted 31 January 2017 - 08:22 AM

I have a product key registered on this site, but i lost my cd and i cant download the service pack 2.0, when i go to downloading it, it says the wizard was interrupted. PLEASE HELP :((



#2 cdanteek

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Posted 31 January 2017 - 09:39 AM

 

and i cant download the service pack 2.0, when i go to downloading it, it says the wizard was interrupted. PLEASE HELP

 

 

Download it to your desktop (save file) then run it from the desktop!


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
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My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

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#3 Deniz

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Posted 31 January 2017 - 02:22 PM

 

 

Download it to your desktop (save file) then run it from the desktop!

 

Still doesnt work, i dragged it to my desktop then ran it, still doesnt work  :(

 

  637381c36ddd457f8594657c91b9815a.png

ef0bff9a60184aca9ed3ffde0f9f2ba4.png


Edited by Deniz, 31 January 2017 - 02:29 PM.


#4 Deniz

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Posted 31 January 2017 - 02:32 PM

When it gets to the point where the status is rolling back, the software just interrupts but when installing its perfectly fine idk what to do but i cant use my capture card

 

 

0f87d60ffd5041a289220fc17b3dbe24.png


Edited by Deniz, 31 January 2017 - 02:33 PM.


#5 cdanteek

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Posted 31 January 2017 - 02:33 PM

 

i dragged it to my desktop then ran it, still doesnt work

 

Dragged it from where?

 

When you run the install from the desktop do you have all running programs shut down especially antivirus/firewall software?

 

If it still doesn't run after the above instructions click on the log file copy it and post it here.

 

4.jpg


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

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#6 Deniz

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Posted 31 January 2017 - 02:36 PM

 

Dragged it from where?

 

When you run the install from the desktop do you have all running programs shut down especially antivirus/firewall software?

 

If it still doesn't run after the above instructions click on the log file copy it and post it here.

 

attachicon.gif4.jpg

 

I have mcafee antivirus software but ill try uninstalling then trying again to download :)



#7 cdanteek

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Posted 31 January 2017 - 02:46 PM

 

I have mcafee antivirus software but ill try uninstalling then trying again to download :)

 

Dragged it from where?

 

Your not downloading it you already have it downloaded your installing it!

 

You need to answer questions when asked.


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#8 Deniz

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Posted 31 January 2017 - 11:45 PM

 
Dragged it from where?
 
Your not downloading it you already have it downloaded your installing it!
 
You need to answer questions when asked.


Ok so the situation is, i dont have roxio gamecapture software downloded at all not on my computer. I dont have a cd and the screenshots i provided were me downloading the service pack and it didnt work... You told me to disable antivirus software but that shouldnt be the case...

#9 Deniz

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Posted 31 January 2017 - 11:47 PM

Ok so the situation is, i dont have roxio gamecapture software downloded at all not on my computer. I dont have a cd and the screenshots i provided were me downloading the service pack and it didnt work... You told me to disable antivirus software but that shouldnt be the case...


But i do have the capture card itself but not the software so i cannot use it :(

#10 cdanteek

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Posted 01 February 2017 - 05:30 AM

You need to get someone with some basic computer knowledge to help you.

 

Why, you don't know the difference in between downloading the SP2 service pack to your hard drive and installing the software from the download!


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#11 Jim_Hardin

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Posted 01 February 2017 - 06:51 AM

He isn't using the phrases that we would expect but I think I get the idea...

 

If you download the SP2 then drag & drop it onto your desktop you get what he shows in Post #3

 

But we need to know what is causing the interrupt/rollback. And for that we need the log file added here as an attachment (NO screen cap or copy paste for that one)

There is usually something missing to cause that and the info we need is in the log ;)

 

Since you have to try another install to get to the 'Access the log file...' part. Try the "Check for Updates" option when it is offered early in the Install. Sometimes it helps.



#12 cdanteek

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Posted 01 February 2017 - 07:26 AM

 

i dont have roxio gamecapture software downloded at all not on my computer.

 

It is the only option you. :wacko:

 

5.jpg


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#13 Jim_Hardin

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Posted 01 February 2017 - 07:48 AM

 

It is the only option you. :wacko:

 

 

As the Install Wizard runs, it will offer to check for updates. It worked on one I was similar issues with.

 

Of course, one success does not a solution make -_-

 

Worth a shot though.



#14 Deniz

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Posted 01 February 2017 - 08:08 AM

I will try disabling my antivirus as someone said in this thread and then trying again to install it



#15 Deniz

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Posted 01 February 2017 - 08:24 AM

Ok you can download the log files here:

 

 

https://www.dropbox....xeRy6l82pa?dl=0

Attached Files


Edited by Deniz, 01 February 2017 - 09:57 AM.


#16 Deniz

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Posted 01 February 2017 - 09:57 AM

Ok you can download the log files here:

 

 

https://www.dropbox....xeRy6l82pa?dl=0

 

Can anyone check whats wrong, my log files are there :)



#17 Jim_Hardin

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Posted 01 February 2017 - 10:28 AM

We are user the same as you. So IF someone is here and IF they feel they can answer, they will. I don't have the time to look through it right now...

 

You still are not answering or detailing anything! Look at what I said in Post #11, nothing you have said indicates you even followed my suggestions.

 

If you can't do what is asked people will get bored waiting for you and no one is going to bother anymore :(



#18 Deniz

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Posted 01 February 2017 - 10:38 AM

We are user the same as you. So IF someone is here and IF they feel they can answer, they will. I don't have the time to look through it right now...

 

You still are not answering or detailing anything! Look at what I said in Post #11, nothing you have said indicates you even followed my suggestions.

 

If you can't do what is asked people will get bored waiting for you and no one is going to bother anymore :(

 

Im new to forums and this whole thing, im really sorry but i have no idea what is causing this problem, there are so many threads concerning this issue and i think there is something weird with the service pack. I dont know whats causing the rollback, if you want me to post a video of the whole installation process on youtube, if it helps then i will so :)



#19 cdanteek

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Posted 01 February 2017 - 04:31 PM

 

Could not find Default transform (C:\Users\deniz\AppData\Local\Temp\RarSFX0\GAMECAPHD_USB_X64\1033.mst) in C:\Users\deniz\AppData\Local\Temp\RarSFX0\GAMECAPHD_USB_X64\
02/01/17 17:12:23 - Package opened, Preparing Costing

 

Close all running programs.

 

Type 'run' in your search box

 

6.jpg

 

Type %temp% in the box and click OK

 

7.jpg

 

Click edit 'select all' click file 'delete'

 

8.jpg

 

9.jpg

 

Does everything in that folder delete? Do you see a 'RarSFX0'?

 

Run your antivirus check and malware scan on your PC, does it show anything?

 

Now update your PC 'Windows' reboot, update, reboot, update, until it is updated.

 

Delete your Roxio log files and run the SP 2 download from your desktop. If it doesn't install post your log files again.

 

Now you need to follow this and don't give me some lame double talk or I'm done here. If you don't know what to do ASK?


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#20 Deniz

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Posted 27 February 2017 - 09:18 AM

 

Close all running programs.

 

Type 'run' in your search box

 

attachicon.gif6.jpg

 

Type %temp% in the box and click OK

 

attachicon.gif7.jpg

 

Click edit 'select all' click file 'delete'

 

attachicon.gif8.jpg

 

attachicon.gif9.jpg

 

Does everything in that folder delete? Do you see a 'RarSFX0'?

 

Run your antivirus check and malware scan on your PC, does it show anything?

 

Now update your PC 'Windows' reboot, update, reboot, update, until it is updated.

 

Delete your Roxio log files and run the SP 2 download from your desktop. If it doesn't install post your log files again.

 

Now you need to follow this and don't give me some lame double talk or I'm done here. If you don't know what to do ASK?

 

I tried that, still no hope. I got a replacement too and still no hope. Put the disk in and tried installing it but it doesnt work. Can you tell me installing procedures and ill see if im doing anything wrong







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