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Usb Is Not Recognized By My Laptop When I Plug It In


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#1 shrutpatel

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Posted 20 February 2017 - 10:23 AM

So here is the story:

 

I got my Roxio Game Capture 2 years ago, and I have a laptop without a CD Drive, so I installed it on my dad's computer with a CD Drive and transfered to files to my laptop. For the past 2 years everything was working fine, and I was using the device perectly fine last night. This morning, I go to plug in the USB into my laptop and it says the "USB was not Recognzied", so I followed the steps on other forums, uninstalled the USB device from the Device Manager, etc. When I got to the part where you had to insert the disc and install it again, I couldn't since my laptop does not have a CD Drive, so I just used the 2.0 update and reinstalled the program. Now when I plug in the USB, nothing even happens, and it does not even tell me that the USB device is recognized or not. I fell like this happened when I uninstalled it from the Device Manager but need help, and would like to get it working again as soon as possible.



#2 ogdens

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Posted 20 February 2017 - 11:43 AM

With the device plugged in open Device Manager and expand 'other devices' and 'sound video and game controllers.

 

What do you show?.


Edited by ogdens, 20 February 2017 - 11:44 AM.


#3 shrutpatel

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Posted 21 February 2017 - 01:59 PM

With the device plugged in open Device Manager and expand 'other devices' and 'sound video and game controllers.

 

What do you show?.

Just my microphone and "Intel Display Audio".



#4 cdanteek

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Posted 22 February 2017 - 06:13 AM

Just my microphone and "Intel Display Audio".

 

That doesn't seem possible because windows would install a generic driver when you plugged the Roxio USB Device in!

 

Open device manager and watch the screen when you plug in and unplug the Roxio USB Device what does it show when you do that?


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

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#5 shrutpatel

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Posted 23 February 2017 - 05:15 PM

 

That doesn't seem possible because windows would install a generic driver when you plugged the Roxio USB Device in!

 

Open device manager and watch the screen when you plug in and unplug the Roxio USB Device what does it show when you do that?

When I plug in the USB device, and under the 2 main categories of "Sound, video, etc" and "Universal Serial Bus", nothing shows up or anything, and I too am wiered out by this as usually it will tell you something, if its recgonized or not.



#6 ogdens

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Posted 24 February 2017 - 01:20 PM

Look in your Program Files and verify that you have the program installed?.

 

2017-02-24_1619.png  

 

 



#7 shrutpatel

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Posted 24 February 2017 - 01:49 PM

Look in your Program Files and verify that you have the program installed?.

 

attachicon.gif2017-02-24_1619.png

 

 

Here's what shows up. When I plug in and unplug the device, nothing shows up in the Device Manager. Do you think it is a problem with the actual USB since it won't register?

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#8 shrutpatel

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Posted 24 February 2017 - 01:55 PM

Look in your Program Files and verify that you have the program installed?.

 

attachicon.gif2017-02-24_1619.png

 

 

Also, the light on the capture card turns on but nothing shows up in the Device Manager like i've said. Do you think I should just uninstall the whole program and reinstall it?



#9 shrutpatel

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Posted 24 February 2017 - 02:24 PM

 

That doesn't seem possible because windows would install a generic driver when you plugged the Roxio USB Device in!

 

Open device manager and watch the screen when you plug in and unplug the Roxio USB Device what does it show when you do that?

Sorry for these posts but the HDMI and YBbPr lights do not work.



#10 ogdens

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Posted 24 February 2017 - 04:08 PM

Does this light come on when you plug in the USB.

 

2017-02-24_1905.png  

 

 

If not try another USB port, if you don't have another spare port try another computer (maybe your dads)


Edited by ogdens, 24 February 2017 - 04:13 PM.


#11 shrutpatel

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Posted 24 February 2017 - 04:48 PM

Does this light come on when you plug in the USB.

 

attachicon.gif2017-02-24_1905.png

 

 

If not try another USB port, if you don't have another spare port try another computer (maybe your dads)

Yes, the main light works, but the 2 smaller ones do not. Also, I have tried all the USB ports on my computer and the same thing happens. 



#12 Jim_Hardin

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Posted 25 February 2017 - 04:44 AM

Here's what shows up. When I plug in and unplug the device, nothing shows up in the Device Manager. Do you think it is a problem with the actual USB since it won't register?

 

 

Also, the light on the capture card turns on but nothing shows up in the Device Manager like i've said. Do you think I should just uninstall the whole program and reinstall it?

 

 

Sorry for these posts but the HDMI and YBbPr lights do not work.

 

 

Yes, the main light works, but the 2 smaller ones do not. Also, I have tried all the USB ports on my computer and the same thing happens. 

 

 

The other lights ONLY light up when an Active signal is received from a Component or HDMI input. Since the Power light does show up, we would assume that the USB cable is good (could try another just in case ;) )

 

Tell us about your computer and its' specs.

 

How did you get the files from the other computer to yours?

 

Have you tried the GameCAP device on this other computer? Even if the software is not installed there Window will react and install the wrong drivers - have the Device Manager open when you first plug it in there and observe any change. (this will test to see if the device itself has failed)



#13 shrutpatel

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Posted 07 August 2017 - 10:17 AM

 

 

 

 

 

 

 

 

The other lights ONLY light up when an Active signal is received from a Component or HDMI input. Since the Power light does show up, we would assume that the USB cable is good (could try another just in case ;) )

 

Tell us about your computer and its' specs.

 

How did you get the files from the other computer to yours?

 

Have you tried the GameCAP device on this other computer? Even if the software is not installed there Window will react and install the wrong drivers - have the Device Manager open when you first plug it in there and observe any change. (this will test to see if the device itself has failed)

I know it's been so long since I commented about my issue but I choose to just give up for a few months. Yesterday however, I tried plugging the usb cable into another computer and it also wasn't recognized and nothing popped up in the device manager under "Sound, Video, and Game Controllers". The weird thing is that the main light on my game capture turns on so any advice?



#14 Jim_Hardin

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Posted 08 August 2017 - 01:43 AM

Things fail...

 

If nothing shows up anywhere in the Device Manager, other than a bad USB cable or receptacles, it means the device itself no longer works.






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