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Why Won't My Easy Vhs To Dvd Plus Work On Windows 10 Destktop Pc

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Hi all,

I just installed the program and it failed to open up and I installed the patch on my Windows 10 desktop and it fails to load. What in the world is wrong. I have the system all up to date with latest drivers etc. I put this program also on my Dell laptop with Windows 10 and it started right up no problem and again the laptop is running the latest updates and everything. Here is a picture of the error message I get on my desktop with Windows 10. I've tried to run it in compatablity mode etc run as admin and none of that stuff works. Please help.

 

Eric

post-131401-0-38815300-1488086946_thumb.png

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Let's try a clean up and reinstall.

 

Plug in the capture device and open up the Device Manager. You should see two entries like these:

 

post-39730-0-65605600-1488109449_thumb.jpg

Highlight each of them and right click - Uninstall.

 

Remove the capture device and put it completely out of your reach!!!

 

In your Control Panel - Programs and Features, uninstall Roxio Easy VHS to DVD 3

 

Reboot - turn off any Firewall or AV software and install the program again. Allow it to check for updates during the install but don't worry about the Win10 patch.

 

Turn on Firewall & AV you turned off, reboot.

 

It should start now. ;)

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I'll try that later Jim. Thanks for the quick reply. I'll let you know if it works after this

 

Eric

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Jim,

I just tried what you told me and it didn't do any lick of good. It just went back to the same message I showed you on the first picture. What next?

 

Eric

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After you re-installed did you see the two Roxio entries in Device Manager?.

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After you re-installed did you see the two Roxio entries in Device Manager?.

Ogdens,

Yes I did I see two of them there after I reinstalled

 

Eric

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Have you contacted Roxio Support on this?

I would recommend a through repair at this point:

This is extensive, but it what I suggest...
(Add Nothing! - Skip Nothing!)

Unplug your Capture Device and put it aside until you are completely finished.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Create a New User Account with Administrator Privileges.

Turn OFF any A/V & Firewall.

Reboot and log on to that new account.

Copy your entire disc to a new folder on your HDD.

In that new folder, right click on Setup.exe and select Properties.

Under the Compatibility tab, make sure nothing is checked!

Right click Setup.exe and select Open.

Don’t do any updates at this time (get it running first)

Use the Default Locations!

When the Install competes, turn your AV & Firewall back on and reboot.

I'll keep my fingers crossed ;)

Edited by Jim_Hardin

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Have you contacted Roxio Support on this?

 

I would recommend a through repair at this point:

 

This is extensive, but it what I suggest...

(Add Nothing! - Skip Nothing!)

 

Unplug your Capture Device and put it aside until you are completely finished.

 

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

 

Create a New User Account with Administrator Privileges.

 

Turn OFF any A/V & Firewall.

 

Reboot and log on to that new account.

 

Copy your entire disc to a new folder on your HDD.

 

In that new folder, right click on Setup.exe and select Properties.

 

Under the Compatibility tab, make sure nothing is checked!

 

Right click Setup.exe and select Open.

 

Don’t do any updates at this time (get it running first)

 

Use the Default Locations!

 

When the Install competes, turn your AV & Firewall back on and reboot.

I'll keep my fingers crossed ;)

Jim,

I just tried this and it didn't work... It just went to the same orginal message as in the very first post where it says it has stopped working. i have attached the picture and the folder I created under the Admin user is on the left of the screen. Do i need to put this in safe mode or make a registry change or what. I know we can get this to work. Like I said on my laptop its Windows 10 with all the latest updates and works like a charm and but can't get it to work yet on this Gateway with Windows 10 all up to date? I'm puzzled....

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You never said if you had contacted Support about this???

 

I will send you an instant message here about doing another test. Look in the upper right corner for an envelope indication and give it a try.

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I think DEP is the problem to why this program isn't working.

When I type in the command prompt as adminsitrator; bcdedit.exe /set {current} nx AlwaysOff Easy VHS TO DVD3 plus all of a sudden works fine with no problem.

But I don't want to keep that off. So when I turn DEP back on in command prompt the program fails to run again.

SO I found the option in Windows to turn DEP off for a particular program but I can't figure out how to click the radio button because that box is disabled. How do I enable this box that I have circled red and select the radio button to disable DEP on the Roxio Easy VHS to DVD3 program?

post-131401-0-05826500-1488611340_thumb.png

Edited by Jim_Hardin

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FIRST! I do not recommend using command lines if you are not used to them.

 

Likewise, I do not recommend making changes to the Data Execution Prevention safeguards. (DEP)

 

WFox is almost the only one who has encountered this issue and there may be other solutions for this (have another hunch)

 

In the picture above, the DEP options are grayed out. This makes me think that the Account he is using Does Not have Administrator privileges. This could be the reason for the problem in the first place???

 

In any case, an Administrator Account is needed to tinker with settings like that. This is a picture of the path to get there and what to do:

 

post-39730-0-26481200-1488627815_thumb.jpg

Reiterate: The program has been out 7 years and I have installed it on 8 PCs with XP to Win 10 and have never had to resort to doing this... Please consider it a LAST resort -_-

  • Like 1

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The newest hunch is that the EVD Software was installed by a non-administrator account. Other users cannot access software installed that way.

 

This hunch is a bit of a stretch :lol:

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This is weird because I just checked this on the laptop and I CAN click the radio boxes on the Windows DEP execution. The problem is that even in administrator mode, I can't enable the radio boxes in Administrator or in command prompt to turn DEP on and off. I know how to turn it always on or always off and it makes the program work that way but I don't know how to un grey out that radio buttons on the Windows page... I almost wonder if there is a bios setting that causing me to not enable that DEP 2 radio box option in Windows. And I may point out that on the laptop DEP is enabled and the program works fine anyway with it on... So why can't I get it to work with it on on the desktop... I might have to always turn DEP off in command in order to get it to work on the desktop and then turn it back on when I finish the program but I want to be able to disable it for that program only but I can't do that with that box greyed out...

 

Eric

Edited by WFox

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I guess the point I'm trying to make is how to I ungrey out that box.... I've tried the admin account that you told me to use before and that box is still greyed out....

 

Eric

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How about reading what it says at the bottom of that box under your red circle? :rolleyes:

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Digital Guru,

Well I don't understand 100% what that means. I know how to turn that off to always on or always off in the cmd line but I don't know how to access that exe file of the bcdedit

 

Eric

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I figured it out guys I'm all done here... I typed bcdedit.exe /set nx OptIn and it finally gave me the ability to click the radio buttons in Windows to where I have DEP enabled but told it to disable it only when I run Easy VHS to DVD3 Plus and I finally got the program to work without turning DEP off alltogether.. Took me a while but thanks all for the help!! :)

 

 

Eric

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Good that you got it to work. No need to keep this open any longer. We sure don't want pile on folks hijacking the thread.

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I figured it out guys I'm all done here... I typed bcdedit.exe /set nx OptIn and it finally gave me the ability to click the radio buttons in Windows to where I have DEP enabled but told it to disable it only when I run Easy VHS to DVD3 Plus and I finally got the program to work without turning DEP off alltogether.. Took me a while but thanks all for the help!! :)

 

 

Eric

 

That is what it said at the bottom of that box under your red circle I told you to read.

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