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Why Won't My Easy Vhs To Dvd Plus Work On Windows 10 Destktop Pc


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#1 WFox

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Posted 25 February 2017 - 09:29 PM

Hi all,

   I just installed the program and it failed to open up and I installed the patch on my Windows 10 desktop and it fails to load.  What in the world is wrong.  I have the system all up to date with latest drivers etc.  I put this program also on my Dell laptop with Windows 10 and it started right up no problem and again the laptop is running the latest updates and everything.  Here is a picture of the error message I get on my desktop with Windows 10.  I've tried to run it in compatablity mode etc run as admin and none of that stuff works.  Please help.  

 

Eric

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#2 Jim_Hardin

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Posted 26 February 2017 - 03:49 AM

Let's try a clean up and reinstall.

 

Plug in the capture device and open up the Device Manager. You should see two entries like these:

 

Attached File  Win 10 Device Manager New.jpg   62.39KB   3 downloads

 

Highlight each of them and right click - Uninstall.

 

Remove the capture device and put it completely out of your reach!!!

 

In your Control Panel - Programs and Features, uninstall Roxio Easy VHS to DVD 3

 

Reboot - turn off any Firewall or AV software and install the program again. Allow it to check for updates during the install but don't worry about the Win10 patch.

 

Turn on Firewall & AV you turned off, reboot.

 

It should start now. ;)



#3 WFox

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Posted 26 February 2017 - 01:08 PM

I'll try that later Jim. Thanks for the quick reply. I'll let you know if it works after this

Eric

#4 WFox

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Posted 27 February 2017 - 06:02 PM

Jim,

   I just tried what you told me and it didn't do any lick of good.  It just went back to the same message I showed you on the first picture.  What next?  

 

Eric



#5 ogdens

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Posted 28 February 2017 - 03:40 AM

After you re-installed did you see the two Roxio entries in Device Manager?.



#6 WFox

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Posted 28 February 2017 - 04:48 PM

After you re-installed did you see the two Roxio entries in Device Manager?.

Ogdens,

     Yes I did I see two of them there after I reinstalled

 

Eric



#7 Jim_Hardin

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Posted 01 March 2017 - 06:22 AM

Have you contacted Roxio Support on this?
 
I would recommend a through repair at this point:

This is extensive, but it what I suggest...
(Add Nothing! - Skip Nothing!)
 

Unplug your Capture Device and put it aside until you are completely finished.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Create a New User Account with Administrator Privileges.

Turn OFF any A/V & Firewall.

Reboot and log on to that new account.

Copy your entire disc to a new folder on your HDD.

In that new folder, right click on Setup.exe and select Properties.

Under the Compatibility tab, make sure nothing is checked!

Right click Setup.exe and select Open.

Don’t do any updates at this time (get it running first)

Use the Default Locations!

When the Install competes, turn your AV & Firewall back on and reboot.

 

I'll keep my fingers crossed ;)


Edited by Jim_Hardin, 01 March 2017 - 06:22 AM.


#8 WFox

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Posted 01 March 2017 - 06:05 PM

Have you contacted Roxio Support on this?
 
I would recommend a through repair at this point:

This is extensive, but it what I suggest...
(Add Nothing! - Skip Nothing!)
 

Unplug your Capture Device and put it aside until you are completely finished.

Download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

Create a New User Account with Administrator Privileges.

Turn OFF any A/V & Firewall.

Reboot and log on to that new account.

Copy your entire disc to a new folder on your HDD.

In that new folder, right click on Setup.exe and select Properties.

Under the Compatibility tab, make sure nothing is checked!

Right click Setup.exe and select Open.

Don’t do any updates at this time (get it running first)

Use the Default Locations!

When the Install competes, turn your AV & Firewall back on and reboot.

 

I'll keep my fingers crossed ;)

Jim,

   I just tried this and it didn't work...  It just went to the same orginal message as in the very first post where it says it has stopped working.  i have attached the picture and  the folder I created under the Admin user is on the left of the screen.  Do i need to put this in safe mode or make a registry change or what.  I know we can get this to work.  Like I said on my laptop its Windows 10 with all the latest updates and works like a charm and but can't get it to work yet on this Gateway with Windows 10 all up to date?  I'm puzzled....



#9 WFox

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Posted 01 March 2017 - 06:09 PM

Here is the updated picture with admin settings

 

Eric

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#10 Jim_Hardin

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Posted 02 March 2017 - 02:50 AM

You never said if you had contacted Support about this???

 

I will send you an instant message here about doing another test. Look in the upper right corner for an envelope indication and give it a try.



#11 WFox

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Posted 03 March 2017 - 11:12 PM

I think DEP is the problem to why this program isn't working.  
 
When I type in the command prompt as adminsitrator; bcdedit.exe /set {current} nx AlwaysOff  Easy VHS TO DVD3 plus all of a sudden works fine with no problem.
 
But I don't want to keep that off.  So when I turn DEP back on in command prompt the program fails to run again.  
 
SO I found the option in Windows to turn DEP off for a particular program but I can't figure out how to click the radio button because that box is disabled.  How do I enable this box that I have circled red and select the radio button to disable DEP on the Roxio Easy VHS to DVD3 program?
 
Attached File  Untitled.png   1.07MB   2 downloads


Edited by Jim_Hardin, 04 March 2017 - 03:41 AM.


#12 Jim_Hardin

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Posted 04 March 2017 - 03:56 AM

FIRST! I do not recommend using command lines if you are not used to them.

 

Likewise, I do not recommend making changes to the Data Execution Prevention safeguards. (DEP)

 

WFox is almost the only one who has encountered this issue and there may be other solutions for this (have another hunch)

 

In the picture above, the DEP options are grayed out. This makes me think that the Account he is using Does Not have Administrator privileges. This could be the reason for the problem in the first place???

 

In any case, an Administrator Account is needed to tinker with settings like that. This is a picture of the path to get there and what to do:

 

Attached File  DEP exception for EVD.jpg   119.03KB   4 downloads

 

Reiterate: The program has been out 7 years and I have installed it on 8 PCs with XP to Win 10 and have never had to resort to doing this... Please consider it a LAST resort -_-


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#13 Jim_Hardin

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Posted 04 March 2017 - 03:58 AM

The newest hunch is that the EVD Software was installed by a non-administrator account. Other users cannot access software installed that way.

 

This hunch is a bit of a stretch :lol:



#14 WFox

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Posted 04 March 2017 - 06:49 AM

This is weird because I just checked this on the laptop and I CAN click the radio boxes on the Windows DEP execution.  The problem is that even in administrator mode, I can't enable the radio boxes in Administrator or in command prompt to turn DEP on and off.  I know how to turn it always on or always off and it makes the program work that way but I don't know how to un grey out that radio buttons on the Windows page...  I almost wonder if there is a bios setting that causing me to not enable that DEP 2 radio box option in Windows.  And I may point out that on the laptop DEP is enabled and the program works fine anyway with it on...  So why can't I get it to work with it on on the desktop...  I might have to always turn DEP off in command in order to get it to work on the desktop and then turn it back on when I finish the program but I want to be able to disable it for that program only but I can't do that with that box greyed out...

 

Eric


Edited by WFox, 04 March 2017 - 06:53 AM.


#15 WFox

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Posted 04 March 2017 - 06:54 AM

I guess the point I'm trying to make is how to I ungrey out that box....  I've tried the admin account that you told me to use before and that box is still greyed out....

 

Eric



#16 cdanteek

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Posted 04 March 2017 - 07:01 AM

How about reading what it says at the bottom of that box under your red circle? :rolleyes:


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#17 WFox

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Posted 04 March 2017 - 05:09 PM

Digital Guru,

  Well I don't understand 100% what that means.  I know how to turn that off to always on or always off in the cmd line but I don't know how to access that exe file of the bcdedit

 

Eric



#18 WFox

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Posted 04 March 2017 - 07:09 PM

I figured it out guys I'm all done here...  I typed bcdedit.exe /set nx OptIn and it finally gave me the ability to click the radio buttons in Windows to where I have DEP enabled but told it to disable it only when I run Easy VHS to DVD3 Plus and I finally got the program to work without turning DEP off alltogether..  Took me a while but thanks all for the help!!   :)

 

 

Eric



#19 grandpabruce

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Posted 04 March 2017 - 07:26 PM

Good that you got it to work.  No need to keep this open any longer.  We sure don't want pile on folks hijacking the thread.


Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

 


#20 cdanteek

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Posted 04 March 2017 - 07:38 PM

I figured it out guys I'm all done here...  I typed bcdedit.exe /set nx OptIn and it finally gave me the ability to click the radio buttons in Windows to where I have DEP enabled but told it to disable it only when I run Easy VHS to DVD3 Plus and I finally got the program to work without turning DEP off alltogether..  Took me a while but thanks all for the help!!   :)

 

 

Eric

 

 That is what it said at the bottom of that box under your red circle I told you to read.


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 





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