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Roxio Creator Has Stopped Working


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#1 kana48

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Posted 20 March 2017 - 07:27 AM

This issue has been comes out sunddely after a strange BSOD on my desktop windows 10. Now, when I launch the RoxioCentralFx.exe, the message "Roxio creator has stopped working" appears and the program stops (see attached images).

 

 RoxioCreatorDoesNotRun-01.PNG     RoxioCreatorDoesNotRun-02.PNG

 

Furthermore, attached a txt.file with more informations about the error and a DxDiag.txt file.

Till yesterday it was running, today not.

Further info: the programs VIDEOWAVE and MyDVD work without problem at moment.

I have already uninstall and reinstall the CreatorNXTPRO3_Part1_Setup.exe and CreatorNXTPRO3_Part2_Content.exe, but the issue still present.

 

Thanking in advance for any help from you.

Attached Files



#2 cdanteek

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Posted 20 March 2017 - 07:40 AM

NXT 3 is not a W-10 compatible product.

 

May work for a while then do what your seeing.


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

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#3 kana48

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Posted 20 March 2017 - 08:25 AM

Thank you very much @cdanteek,

 

I know it, but it worked fine till yesterday!!!!

I am very angry about this. I am obligated to buy the Roxio NXT5.

It is my opinion that is a bad policy by Roxio.

 

Have a nice evening.

 

Giampaolo



#4 sknis

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Posted 20 March 2017 - 08:34 AM

Giampaolo,

 

There have been many issues with the latest W10 updates.  Uninstall the updates and don't let them be reinstalled.  Restore your computer to when it was working to see if that fixes the problem


PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
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Laptop - Windows 10

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#5 kana48

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Posted 20 March 2017 - 09:11 AM

Thank you @sknis for your kind suggestions, but I am not able to restore my computer to prior condition due to the restoring was not activated and it is impossible to know which windows updates I have to uninstall.

Furthermore it should be to go crazy to follow any further windows update to avoid the working stopped of Roxio Creator NXT3.

I will found out other video-editing programs better than ROXIO ones. I do not want to have more troubles by ROXIO programs, those of Windows 10 are enough :(

I can to use the programs VIDEOWAVE and MyDVD because they are working without troubles, at moment

 

Thank you at all. :)

 

Giampaolo


Edited by kana48, 20 March 2017 - 09:13 AM.


#6 Brendon

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Posted 20 March 2017 - 11:28 AM

Giampaolo,

 

The March 14 update (KB4013429) to Windows 10 has caused a lot of this sort of problem. Read up about KB4013429, and KB4015438 which has been issued to cure faults caused by the Microsoft update.

 

I think you will find that this is a Windows 10 Microsoft problem, and not a Roxio one, and it's hurting other video-editing programs too. Microsoft need to fix it.

 

Regards,

Brendon


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2 x DVDRW IDE 16X, in Windows XP, 7, and 8.

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#7 kana48

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Posted 03 April 2017 - 04:19 PM

Hi Brendon,

I have installed the last Microsoft update, as you advise, but the issue still presents.

BTW, I have news, about the trouble, I called "Roxio Creator NXT Pro 3 and the mistery of Windows 10". :)

 
Upgrading from Windows8.1 to Windows10, the system saved all the programs stored in my PC and moved them to a specific folder named 'Windows.old', which contains the following subfolders; 'Program Files' and 'Program Files (x86)'. In the latter, the following subfolders are placed; 'Roxio' and 'Roxio Creator NXT Pro 3' containing the program 'RoxioCentralFx.exe' used to start the GUI of 'Roxio Creator NXT Pro 3' (see the attached image).
If I launch the task 'RoxioCentralFx.exe' from the folder placed in 'E:\Windows.old\Program Files (x86)\Roxio Creator NXT Pro 3\Roxio Central\', the GUI of 'Roxio Creator NXT Pro 3' opens properly. On the contrary, if I launch it from 'C:\Program Files (x86)\Roxio Creator NXT Pro 3\Roxio Central\' a program error occurs and is displayed.
Furthermore, if the program 'Roxio Creator NXT Pro 3' is launched using a second account in my PC, the program runs properly. 
Could you perhaps explain me why? Same "car", but different "drivers"...!!!!
 
Up to now, a workaround has been available by means of creating a link named 'Roxio Creator NXT Pro 3 - link(E)'  which launches the 'RoxioCentralFx.exe' program, placed in the folder 'E:\Windows.old\Program Files (x86)\Roxio Creator NXT Pro 3\Roxio Central\'.
 
Thanking you in advance for your help in this matter, I send my best regards.
 
 
Giampaolo

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Edited by kana48, 03 April 2017 - 04:22 PM.


#8 Brendon

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Posted 03 April 2017 - 07:29 PM

Giampaolo,

 

I'm afraid I have NO IDEA what Windows 8 does to installed programs when it migrates them to Windows 10. :(

 

I must confess that I ran away very fast from Windows 8, and after changing to Windows 10 I was horrified at the mess it left.

I formatted the hard drive and clean-installed Windows 10, and then clean-installed the programs to run on it.

 

I would suggest if your work-around is not enough, you should do the same.

 

Regards,

Brendon


P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
2 x DVDRW IDE 16X, in Windows XP, 7, and 8.

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#9 kana48

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Posted 09 April 2017 - 01:25 PM

Thank you at all for your support.

I do not want to format my PC at moment. May be in the future. I know the formatting is an easy solution and may be the last solution, but It is very frustrating not to know the reason for failure by my side.

 

Thank you again and have a nice week.

 

Giampaolo



#10 Brendon

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Posted 09 April 2017 - 05:26 PM

I understand your frustration, and I also understand your reluctance to remove everything and start again - that would be a big project with many days of work.

 

If I had the machine here on my workbench to repair, I would probably go exploring to see what the Microsoft "migration" has done to NXT 3 and either fix it, or remove NXT 3 completely and then reinstall it.  I only recommended starting afresh because it's the easiest way to get the OS back into a known state.

 

In the meantime, stick with your workaround if it makes the program work properly for you. You are doing well.

 

Buon pomeriggio.

 

Brendon


P4 @3.20GHz on Albatron PX-865PE Pro II with 2GB DDR-SDRAM, FX5900XT video, Viewsonic monitors,
2 x DVDRW IDE 16X, in Windows XP, 7, and 8.

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