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Can't Edit Pictures From Samsung S7 Cell Phone

NxtPro5 Samsung Cellphone PhotoSuite

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#1 dragonn331

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Posted 03 May 2017 - 11:51 AM

I am running Roxio Creator NXT Pro5 on Windows 7.  When I take pictures on my Samsung Galaxy S7 and download them to my PC, I cannot open them in Roxio PhotoSuite.  In the PhotoSuite Open window, those pictures show up like a document with a red circle and red line through the circle.  I cannot select them to edit.  Any ideas?



#2 Brendon

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Posted 03 May 2017 - 01:02 PM

When you download the pictures to your computer, what sort of extension do the files have?

The three-letter part of the name following the dot, e.g. file.JPG or file.PNG


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#3 REDWAGON

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Posted 03 May 2017 - 03:37 PM

Would this information help ?

http://www.pocket-li...ng-expert-guide



#4 Brendon

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Posted 03 May 2017 - 04:08 PM

Shooting in RAW is an advanced feature on the S7, Frank.

 

Somehow I don't think that dragonn331 would be asking this question if (s)he was that advanced, however a reply from him/her would certainly get us moving in the right direction.


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#5 REDWAGON

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Posted 04 May 2017 - 09:52 AM

Shooting in RAW is an advanced feature on the S7, Frank.

 

Somehow I don't think that dragonn331 would be asking this question if (s)he was that advanced, however a reply from him/her would certainly get us moving in the right direction.

 

I know about the Advanced RAW feature Mate but thought maybe the guide I posted might help

the user figure out how to get the pics loaded. And as you suggest, a reply would help get more info. :)



#6 sknis

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Posted 04 May 2017 - 11:03 AM

Not exactly the same.  I have a Galaxy S5 and Windows 10.  When I plug the phone into my computer, I can transfer them to a folder.  They come in as jpg files. Those of course can be edited.  

 

Do you have some videos in with your pictures and are you trying to add the entire folder at once?  That may give you a problem.   

 

If you are shooting in the raw mode,  you will either need a converter (defeating the purpose of the raw files) or you will need a PhotoEditing program that will handle the raw file.  PhotoSuite doesn;t handle raw files.  Since it doesn't, download the trial version of Corel's PaintShop or Cyberlink's PhotoDirector.  They will handle most but not all raw files.

 

PaintShop will handle these types of raw files;  "RAW file support for over 450 camera models, including the following file extensions: 3FR, ARW, CR2, CRW, DCR, DNG, K25, KDC, NEF, NRW, ORF, PEF, RAF, RW2, SR2, SRF, X3F (see all RAW camera support below) "

 

Your files should be DNG format.


Edited by sknis, 04 May 2017 - 11:21 AM.

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#7 Brendon

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Posted 04 May 2017 - 12:20 PM

Okay, Over to you gents. Good luck dragonn331.


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#8 Jim_Hardin

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Posted 04 May 2017 - 01:00 PM

...

 

If you are shooting in the raw mode,  you will either need a converter (defeating the purpose of the raw files) or you will need a PhotoEditing program that will handle the raw file.  PhotoSuite doesn;t handle raw files.  Since it doesn't, download the trial version of Corel's PaintShop or Cyberlink's PhotoDirector.  They will handle most but not all raw files.

 

PaintShop will handle these types of raw files;  "RAW file support for over 450 camera models, including the following file extensions: 3FR, ARW, CR2, CRW, DCR, DNG, K25, KDC, NEF, NRW, ORF, PEF, RAF, RW2, SR2, SRF, X3F (see all RAW camera support below) "

...

 

NXT 5 does come with Corel's PaintShop Pro X8

 

IF he ever returns he should get a fast solution :lol:



#9 REDWAGON

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Posted 04 May 2017 - 02:50 PM

Not exactly the same.  I have a Galaxy S5 and Windows 10.  When I plug the phone into my computer, I can transfer them to a folder.  They come in as jpg files. Those of course can be edited.  

 

Do you have some videos in with your pictures and are you trying to add the entire folder at once?  That may give you a problem.   

 

If you are shooting in the raw mode,  you will either need a converter (defeating the purpose of the raw files) or you will need a PhotoEditing program that will handle the raw file.  PhotoSuite doesn;t handle raw files.  Since it doesn't, download the trial version of Corel's PaintShop or Cyberlink's PhotoDirector.  They will handle most but not all raw files.

 

PaintShop will handle these types of raw files;  "RAW file support for over 450 camera models, including the following file extensions: 3FR, ARW, CR2, CRW, DCR, DNG, K25, KDC, NEF, NRW, ORF, PEF, RAF, RW2, SR2, SRF, X3F (see all RAW camera support below) "

 

Your files should be DNG format.

 

So based on what you posted Steve, there must be an option on the phone to take photos

in the RAW mode ? I don't have a galaxy smart phone so wouldn't know the particular settings

for photo taking. Maybe that's what the user needs to know and change that setting to other than

the RAW mode.



#10 dragonn331

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Posted 07 May 2017 - 11:20 AM

Thank you for the responses. My name is Dave.  I'm sorry that I did not get back to you quicker but just a few hours after posting this, I lost my internet and also got very sick for 3 days and still recovering.  Enough of my life story.

 

Brendon - The picture files are jpg's.  That is why I am so confused since PhotoSuite can edit all my camera jpg's, just not jpg's from my cell phone.

Redwagon - Thank you for the link to the Samsung doc.  I do NOT have my Samsung set to raw mode.  I am a Canon camera buff and I normally shoot in raw and jpg with it but did not know much about my cell phone camera.

Skinis - When I transfer pictures from my phone to my PC, I select them individually....not as a whole folder.  I will see if I can edit the cell phone pics in another photo editing program.  But again....they are jpg files.

Jim_Hardin - I may try Corel's Paintshop but I'd still like to know why PhotoSuite can't open those jpg's.

Redwagon - I did find the option on my Galaxy 7 to take photos in raw.  It was not enabled.

All - I will do some testing and post back.  Thanks again for the suggestions. - Dave



#11 Jim_Hardin

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Posted 07 May 2017 - 12:50 PM

"...
Jim_Hardin - I may try Corel's Paintshop but I'd still like to know why PhotoSuite can't open those jpg's.
..."

 

There are many variations of "jpg". When saving as a jpg in Corel's Paintshop Pro, I always had to pick the jpg rather than the default jpeg 2000.

 

It would be very helpful if you would post a few of these files on a server that these guys can reach, download and examine ;)

 

Glad you are getting better and could come back. No fun when you stump the panel and leave :lol:


Edited by Jim_Hardin, 07 May 2017 - 12:51 PM.


#12 dragonn331

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Posted 07 May 2017 - 02:45 PM

Due to a problem with NXT Pro 5 installation, I do not have Paintshop installed yet.  I was able to edit these cell phone photos in Canon Digital Photo Professional as jpg's.  I did notice that my Samsung cell phone photo setting puts GPS on the photo.  So, I turned off GPS, took a pic but PhotoSuite still couldn't open it.

 

Please let me know where and how to download one or more of these cell phone pics so you can examine them.  Thanks again. - Dave



#13 REDWAGON

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Posted 10 May 2017 - 08:46 AM

You should see "More Reply Options" (lower right corner) when you are replying to a post.

open that option and go from there. After you open that option you will see another

screen option to browse and attach files. Browse to where your attachment is and then choose "Attach This File"

 

Hope this helps---

Attached Files



#14 dragonn331

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Posted 17 May 2017 - 08:35 AM

Hi - I have attached 2 pictures taken with my Samsung Galaxy 7 cellphone that I cannot edit with NXT Pro5 PhotoSuite.  Thanks again for trying to help me with this.  - Dave

 

Attached File  20170502_144229.jpg   155.25KB   0 downloads

Attached File  20170418_085051.jpg   126.47KB   0 downloads



#15 cdanteek

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Posted 17 May 2017 - 08:48 AM

What do you exactly mean "I cannot edit" explain what your trying to do 'edit'.


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

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#16 myguggi

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Posted 17 May 2017 - 11:04 AM

Hi - I have attached 2 pictures taken with my Samsung Galaxy 7 cellphone that I cannot edit with NXT Pro5 PhotoSuite.  Thanks again for trying to help me with this.  - Dave

 

I have no problems using PhotoSuite with the images you posted. I suspect though that those attached images are not the original photo files but have been modified to be able to attach them. They are only 127kb in size where one would expect Mb file sizes

 

Perhaps you can upload them to a cloud site such as DropBox or OneDrive



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#17 REDWAGON

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Posted 17 May 2017 - 11:49 AM

Both of your photos are jpg type and should have no problems using with NXT5 photosuite



#18 Brendon

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Posted 18 May 2017 - 02:29 AM

I know I left at post #7, but you folks still don't seem to have the answer so I'm back.

 

 

I think the problem is that  S7 photos have Exif information right at the start of the file.  Although my other photo display programs can handle that, Roxio Photosuite doesn't seem to be able to.

If I load a photo from an S7 into Photoshop 8, Paint 3D, MS Paint, or ACDSee and then do a 'Save As', I get a JPG with the same dimensions 2560 x 1440 in each case.  BUT all of them EXCEPT the original S7 photos and the one from MS Paint can be opened by Photosuite.

 

Attached File  photosuite.jpg   46.25KB   0 downloads

Looking deeper into the files, MSPaint stores Exif data right at the start of the file, same as the S7, while the other programs don't.

Therefore, I believe the old Photosuite code can't handle JPGs with their Exif data right at the start of the file.

 

Dragonn331, it seems your workaround is to load your JPG photos into another program and 'save as' from there before you load them into Photosuite.
 

Regards,

Brendon


Edited by Brendon, 04 July 2017 - 05:56 PM.

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#19 dragonn331

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Posted 21 May 2017 - 02:04 PM

Brendon - Thank you so much for your research!  I figured there had to be something different about the S7 jpg's.  I've definitely learned some things from all of these posts.  Again, I appreciate your help in finding a work-around. - Dave



#20 Brendon

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Posted 21 May 2017 - 02:20 PM

You're welcome Dave. [I hate mysteries too! :) ]

 

 


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