Installation Service Update V2.1 / Product Key

[SneakySteve 0]

Hi Everyone,

 

I am currently trying to reinstall my Gamecap Pro HD to my desktop. It has been approximately two years since I have used this product. I currently have two problem's that I need help on.

 

1. I lost my CD Key, and was able to retrieve the key through my account when I registered the first time. I still have the CD and when I am prompted during installation to provide the CD Key it says that it is invalid. I thought that this could be due to it not being the most updated version of the software. This leads me to my second problem.

 

2. I downloaded the Service Pack 2.0 off the Software Updates section of the Roxio website and then when prompted to download Service Pack 2.1 I get this error which is attached.

 

Any help on either of these issues would be much appreciated.

 

Thanks,

[cdanteek 217]

Try downloading the Sp2.1 update again it seems to be working now.

[SneakySteve 0]

I tried downloading again and I get the same error.

[Jim_Hardin 418]

You are using the Support tab up top?

 

I just tried logged in as well as logged out and it works fine.

[cdanteek 217]

You are using the Support tab up top?

 

I just tried logged in as well as logged out and it works fine.

 

Jim, that is RoxioGameCaptureHDPROServicePack2.0.exe

 

He has downloaded and installed and RoxioGameCaptureHDPROServicePack2.0.exe, and then tries to download the 2.1 patch when the software manager with in the program offers it.

[Brendon 197]

Steve, there must be something in your firewall settings or similar which is getting in the way of the download. The patch is gamecapturepatch_100b23d.msp

 

I just downloaded it, but this board won't let me "attach" an .MSP file to a message so I've temporarily renamed it to gamecapturepatch_100b23d.txt. Here it is.

 

gamecapturepatch_100b23d.txt

 

Download it from here, rename it to gamecapturepatch_100b23d.MSP and when you double-click on it, it will open in Microsoft Installer and update the program to 2.1

 

Regards,

Brendon

[Jim_Hardin 418]

 

Jim, that is RoxioGameCaptureHDPROServicePack2.0.exe

 

He has downloaded and installed and RoxioGameCaptureHDPROServicePack2.0.exe, and then tries to download the 2.1 patch when the software manager with in the program offers it.

 

I overlooked that part of the problem!

 

Thanks Brendon - nice solution.

[SneakySteve 0]

Hi All,

 

Thank you for all the replies. I downloaded the text file and saved as .MSP and am currently now getting this error when I try to run it. When I was saving as it was giving me several encoding options from Notepad. Unsure if I selected the incorrect one.

 

Thanks,

[cdanteek 217]

Why not just do this?

 

 

 

 

 

[Brendon 197]

Hi Steve,

 

If you're using "save as" you must have loaded it into Notepad or Wordpad, or some word processor. That will break the file!

 

-Download it as a txt file without loading it into anything, and find it in your Downloads directory

-then highlight it in Windows, tap the F2 button, and rename the file by changing the .TXT on the end to .MSP

Please let me know how that goes.

 

Brendon

[SneakySteve 0]

Hi All,

Sorry for the late response. I am now getting this error when I try to use it. I have the software installed from the website. Not sure how to proceed.

[Brendon 197]

Hi Steve,

It's been 6 months.  You never wrote, you never called . . .  (grin)

Okay, you're showing a message from Windows Installer, so I guess you managed to successfully download the .txt file and re-name it to .MSP and run it.  Now the patch is complaining that it can't find the program it is trying to update?

WHAT HAS HAPPENED to the software you were running (SP 2.0) which offered you the SP2.1 update?  If it is unchanged it should have happily accepted the SP2.1.   Has it been changed, broken, or updated already?  Can you tell us what version is shown when you go to 'Help > About this software' ?

Things are getting complicated, since Service Pack 3.0 was issued in the last 3 or 4 days.

 

 

Edited December 8, 2017 by Brendon