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Capture Software Only Runs With Windows Audio Disabled


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#1 DrTURTLE2

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Posted 15 June 2017 - 07:25 PM

So recently, I have been trying to get my Roxio Capture software to work. Everytime I would run it, it would stop responding (Capture software has stopped responding), I saw a user post a solution to this in a different thread by going through all system services in msconfig and disabling them one by one until it worked. I did this and it started working after I disabled the service, "Windows Audio".  It works with every service running except windows audio.  Obviously, I need windows audio to be running in order to capture what I choose. Is there a way to enable windows audio and get the capture software running?



#2 Jim_Hardin

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Posted 17 June 2017 - 03:23 AM

All capture, video and audio, is done AT the capture device and has nothing to do with Windows, sound cards, etc.

 

What the capture software does is allow setup of parameters but during capture, it simply takes the captured stream coming down the USB cord and saves it into a file on your HDD.



#3 DrTURTLE2

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Posted 17 June 2017 - 09:15 AM

All capture, video and audio, is done AT the capture device and has nothing to do with Windows, sound cards, etc.

 

What the capture software does is allow setup of parameters but during capture, it simply takes the captured stream coming down the USB cord and saves it into a file on your HDD.

 

Not my point Jim.  The device literally doesnt open unless I have Windows audio turned off.



#4 Jim_Hardin

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Posted 17 June 2017 - 12:56 PM

Then you are the only one...

 

The device came out in 2012 and no one else has had this issue. I have seen another post in another forum about Windows Audio but not really related.

 

Any chance you can try it on another PC to see if it will duplicate? If so, the PC specs would be nice.



#5 DrTURTLE2

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Posted 17 June 2017 - 04:02 PM

Then you are the only one...

 

The device came out in 2012 and no one else has had this issue. I have seen another post in another forum about Windows Audio but not really related.

 

Any chance you can try it on another PC to see if it will duplicate? If so, the PC specs would be nice.

 

Gee Jim, thanks for the great advice that no one would ever think of.

You sir are the worst at providing any helpful advice on any sort of forum I have ever seen.  Its in every single post. Not just mine. Completely useless.



#6 DrTURTLE2

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Posted 17 June 2017 - 04:46 PM

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Edited by DrTURTLE2, 17 June 2017 - 04:58 PM.


#7 Brendon

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Posted 17 June 2017 - 04:55 PM

DrTURTLE2,

 

Well done on working out that the Windows Audio service prevents the Capture software from starting. Not many of our users would be capable of that.

-Have you seen any error in your computer Event Logs which might give more information about the clash?

-Can you turn that service on again AFTER the capture software is running, or does that crash the software immediately?


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Assorted computers in Windows XP, 7, and 10.

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