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Have A Disc, But No Drive, And Flash Drive Does Nothing

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#1 Pacalakin

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Posted 25 July 2017 - 01:45 AM

I'm using Roxio for the first time in a while because I was without a computer. Right now I'm trying it again for the editing software but I'm having a lot of issues. My desktop doesn't have a disc drive, so I can't do it the old fashion way. I remember a similar issue in the past where I downloaded it on one computer, then moved the files over with a flash drive, but that does nothing. I see everything I know I need, but clicking the launchpad does nothing. Not even a split second of a window loading, just nothing. Can anyone tell me if I'm doing something wrong, or if I'm forgetting some specific step? Or if possible, how I could download the software without the disc? I tried running everything while the capture card was plugged in, but nothing changed. 



#2 Jim_Hardin

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Posted 25 July 2017 - 01:56 AM

Download and use the SP2 update.

 

At the top here Support - Software Updates.

 

Let us know how you make out ;)



#3 Pacalakin

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Posted 25 July 2017 - 10:59 AM

When I did that and try to run it, I keep getting an error message that it was interrupted, even though nothing else was running aside from chrome. 

 

 

Download and use the SP2 update.

 

At the top here Support - Software Updates.

 

Let us know how you make out ;)



#4 cdanteek

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Posted 25 July 2017 - 12:30 PM

When I did that and try to run it, I keep getting an error message that it was interrupted, even though nothing else was running aside from chrome. 

 

 

 

When you install software your supposed to shutdown all running programs, antivirus and firewall software too, then install the software.


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#5 ogdens

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Posted 25 July 2017 - 12:41 PM

When I did that and try to run it, I keep getting an error message that it was interrupted, even though nothing else was running aside from chrome. 

 

 

 

Also, when you attempt to install it do NOT have the Capture Device plugged in.


Edited by ogdens, 25 July 2017 - 12:41 PM.


#6 Jim_Hardin

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Posted 26 July 2017 - 04:29 AM

Try those things mentioned.
 
If your still having issues, we will need to see the Log Files. Info on doing that is HERE



#7 Pacalakin

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Posted 26 July 2017 - 11:59 AM

Alright, card was not plugged in and avast was off as off could be, still got the message. Here is the document for the last attempt.

EDIT: It says I'm not permitted to upload this type of file?


Edited by Pacalakin, 26 July 2017 - 12:01 PM.


#8 Pacalakin

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Posted 26 July 2017 - 12:03 PM

 But I CAN upload my screen shot of me not being able to upload the log 

Attached Images

  • err.png


#9 theoldarchiver

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Posted 26 July 2017 - 01:38 PM

Try compressing the file before uploading. Zip-compressed log files are smaller and are considered a different kind of file because of the different suffix.



#10 cdanteek

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Posted 26 July 2017 - 01:44 PM

 But I CAN upload my screen shot of me not being able to upload the log 

 

From Mr Hardin's post # 6 and link in that post!

 

NOTE! Zipped Files are Required due to changes in size limitations (3/8/15)


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#11 Pacalakin

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Posted 26 July 2017 - 03:12 PM

Sorry about that, thanks for correcting me. 

Attached Files



#12 Jim_Hardin

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Posted 27 July 2017 - 06:48 AM

Lot of 1603 errors in the logs.

This is extensive, but it what I suggest...
(Add Nothing! - Skip Nothing!)
 

Unplug your RGC Device and put it aside until you are completely finished.

Check in Programs and Features from the Control Panel. IF the Roxio GameCapture is there, download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

(if it doesn't show up, skip this step)

Create a New User Account with Administrator Privileges.

Turn OFF any A/V & Firewall.

Reboot and log on to that new account.

Use the SP2 Update file you downloaded.

Right click on Setup.exe and select Properties.

Under the Compatibility tab, make sure nothing is checked!

Right click Setup.exe and select Open.

Don’t do any updates at this time (get it running first)

Use the Default Locations!

When the Install competes, turn your AV & Firewall back on and reboot.



#13 Pacalakin

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Posted 27 July 2017 - 08:27 PM

Attached File  LogFile 17-07-27 23-18.zip   1.19MB   6 downloads

Lot of 1603 errors in the logs.

This is extensive, but it what I suggest...
(Add Nothing! - Skip Nothing!)
 

Unplug your RGC Device and put it aside until you are completely finished.

Check in Programs and Features from the Control Panel. IF the Roxio GameCapture is there, download and install the Revo Uninstaller. Then run it in Moderate Mode to remove any traces of Roxio.

(if it doesn't show up, skip this step)

Create a New User Account with Administrator Privileges.

Turn OFF any A/V & Firewall.

Reboot and log on to that new account.

Use the SP2 Update file you downloaded.

Right click on Setup.exe and select Properties.

Under the Compatibility tab, make sure nothing is checked!

Right click Setup.exe and select Open.

Don’t do any updates at this time (get it running first)

Use the Default Locations!

When the Install competes, turn your AV & Firewall back on and reboot.

I followed everything on this list. It still says it was interrupted. I'm attaching the new log file if that helps. 

Attached Files



#14 Pacalakin

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Posted 27 July 2017 - 09:03 PM

I checked and Roxio seems to work fine on the laptop I'm transferring from, could it be an issue with how I'm moving it over? 



#15 Pacalakin

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Posted 28 July 2017 - 01:22 AM

Just to check if it was my PC, I torrented the files from an unrelated site. It still gave me the same message. 



#16 Jim_Hardin

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Posted 28 July 2017 - 03:34 AM

Not from a lack of trying ^_^

 

Let us know what you end up doing, always curious.



#17 cdanteek

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Posted 28 July 2017 - 04:58 AM

I checked and Roxio seems to work fine on the laptop I'm transferring from, could it be an issue with how I'm moving it over? 

 

Are you transferring installed RGC program files from the Laptop to the desktop, hoping that will work? :unsure:


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#18 Pacalakin

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Posted 28 July 2017 - 12:29 PM

 

Are you transferring installed RGC program files from the Laptop to the desktop, hoping that will work? :unsure:

It worked for me once. I said in the original post but I'll say it again I guess, my desktop doesn't have a disc drive so I'm trying to get the files from the laptop to on here. I tried a flash drive and an SD card. And the update file I download from this site keeps telling me it's interrupted. I tried following all the steps Mr Hardin gave me but nothing changed. 



#19 cdanteek

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Posted 29 July 2017 - 05:40 AM

It worked for me once. I said in the original post but I'll say it again I guess, my desktop doesn't have a disc drive so I'm trying to get the files from the laptop to on here. I tried a flash drive and an SD card. And the update file I download from this site keeps telling me it's interrupted. I tried following all the steps Mr Hardin gave me but nothing changed. 

 

Do you know the difference in what I'm asking?

 

"transferring installed RGC program files from the laptop to the desktop"

 

"or running setup .exe to install the program on the desktop, from setup files not already installed files on the laptop"?

 

gchdp.jpg


I'm just a fellow user so please don't blame Roxio for any misguidance I may have provided.

 

 

cd
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
My Computer Specs click show.

Spoiler


1.Click here Beginners Guide - Blank DVD Media Type Definitions & What A Firmware Upgrade Is for Your Burner.
2.Click here Firmware HQ - site dedicated to providing you with the latest firmware releases for your optical disc drives.
3.Click here CD-DVD Speed
4.Click here CD-DVD Speed - A user guide
5.Click here Enabling/Checking DMA in Windows Vista, XP, 2000, Me, 9x.
6.Click hereYou can no longer access the CD drive or the DVD drive.
7.Click here Drive Not Recognized By Roxio, PX Engine 3_00_58a. Old Version<-> EMC 7.5 Up PX Engine 4.18.16a. Update .Click here PX Engine Fix, Click here The Latest 4.10.28a Click here
8.Click here How to uninstall IE 7 and WMP 11.
9.Click here ImgBurn Current version: v2.5.8.0 (3,389 KB) CD / DVD / HD DVD / Blu-ray burning application
10.Click here InfoTool (Drive, Disk, Configuration, Software, Hardware, DMA settings, etc.).
11.Click here Complete Uninstall of Creator 2011 & Creator 2012
12.Click here Complete Uninstall of Creator 2009 and 2010 (Windows Vista and 7)
13.Click here Complete Uninstall of Creator 2009 and 2010 (Windows XP)
14.Click here Complete Uninstall of Easy Media Creator 9 & 10 on Windows Vista
15.Click here Complete Uninstall of Easy Media Creator 7.5, 8, 9, & 10 on Windows XP
16. Click here WinZip Data Compression Utility <> Click here WinRAR Data Compression Utility Click here 7-Zip Data Compression Utility
17. Click here Finding Your Computer Specs And Roxio Software Version Number.

E-mail spambots harvest e-mail addresses from material found on the Internet in order to build mailing lists for sending unsolicited e-mail, also known as spam. Such spambots are web crawlers that can gather e-mail addresses from Web sites, newsgroups, special-interest group (SIG) postings, and chat-room conversations. .

Do not post your email address on any public forum!

 

 


#20 Pacalakin

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Posted 30 July 2017 - 04:26 PM

 

Do you know the difference in what I'm asking?

 

"transferring installed RGC program files from the laptop to the desktop"

 

"or running setup .exe to install the program on the desktop, from setup files not already installed files on the laptop"?

 

attachicon.gifgchdp.jpg

I'm not sure what you're asking but I've tried both simply copy pasting the files that installed on the laptop, and using other means to get the setup on the desktop and try that. No matter what, it still says that the install always gets interrupted. 







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