56 replies to this topic

[bgwmail]

Here is my issue.  I have completed my video project and am ready to burn.  I ran the validation and there were no problems.  I click on the burn button and the burn window comes up.  Upon clicking to proceed the "progress window" comes up and nothing happens.  The program locks up at this point with 0% showing.  It is definitely locked up, because I have let it sit for hours and still no luck.

I have run through the list of suggestions given by Roxio under "You have a general issue burning your disc" and none of these options worked.  I have used my burner with other programs and have no problem.  I have tried to burn in different ways (including as a image file) and it locks up in the same place everytime.  I uninstalled and re-installed and this did not work either.

I am at a loss!

Here are my computer specs:

Compaq
AMD Athlon 64 processor 3500+
160GB hard drive
512 MB memory
Lightscribe double/dual layer 16x max DVD+-R/RW drive
Windows XP home edition
(any other needed?)

Any suggestions would be greatly apprecated.
bgwmail

[grandpabruce]

bgwmail, on Nov 13 2006, 09:08 PM, said:

Here is my issue.  I have completed my video project and am ready to burn.  I ran the validation and there were no problems.  I click on the burn button and the burn window comes up.  Upon clicking to proceed the "progress window" comes up and nothing happens.  The program locks up at this point with 0% showing.  It is definitely locked up, because I have let it sit for hours and still no luck.

I have run through the list of suggestions given by Roxio under "You have a general issue burning your disc" and none of these options worked.  I have used my burner with other programs and have no problem.  I have tried to burn in different ways (including as a image file) and it locks up in the same place everytime.  I uninstalled and re-installed and this did not work either.

I am at a loss!

Here are my computer specs:

Compaq
AMD Athlon 64 processor 3500+
160GB hard drive
512 MB memory
Lightscribe double/dual layer 16x max DVD+-R/RW drive
Windows XP home edition
(any other needed?)

Any suggestions would be greatly apprecated.
bgwmail

What program are you using that has validation?  Are you using MyDVD to burn your production?  You should be.

[bgwmail]

grandpabruce, on Nov 13 2006, 07:18 PM, said:

What program are you using that has validation?  Are you using MyDVD to burn your production?  You should be.

Yes, I am using MyDVD to try to burn...

any ideas?

[Larry]

bgwmail, on Nov 13 2006, 09:08 PM, said:

Here is my issue.  I have completed my video project and am ready to burn.  I ran the validation and there were no problems.  I click on the burn button and the burn window comes up.  Upon clicking to proceed the "progress window" comes up and nothing happens.  The program locks up at this point with 0% showing.  It is definitely locked up, because I have let it sit for hours and still no luck.

I have run through the list of suggestions given by Roxio under "You have a general issue burning your disc" and none of these options worked.  I have used my burner with other programs and have no problem.  I have tried to burn in different ways (including as a image file) and it locks up in the same place everytime.  I uninstalled and re-installed and this did not work either.

I am at a loss!

Here are my computer specs:

Compaq
AMD Athlon 64 processor 3500+
160GB hard drive
512 MB memory
Lightscribe double/dual layer 16x max DVD+-R/RW drive
Windows XP home edition
(any other needed?) Video Card info is important

Any suggestions would be greatly apprecated.
bgwmail

That problem is usually resolved by:
1. Installing the latest driver for your video card.

or

2. If video card driver is current, uninstall it, then re-install it.

[ataloss]

Hi all, i have the same problem of not being able to burn dvds in MyDVD.  My video card is iVIDIA Geforce 7300 LE.  I bought the computer from Dell a couple of weeks ago and assume that the driver is current.  I read that one of the recommendations is to uninstall and reinstall the driver.  Since Dell did not include any disc from iVIDIA, how do i uninstall and reinstall?  i have Windows XP Home version.

I am really new at this whole thing and would appreciate any help from you folks out there.

At a Loss

[bgwmail]

ataloss described my situation exactly.  My computer is a brand new compaq and i do not have the disk to uninstall and reinstall my video driver.

What do we do?

[grandpabruce]

You don't need a disk to install new video drivers.  You go to NVidias site and download them.  Prior to installing the new drivers, you uninstall the ones on there already.

My advice to both of you is to have a friend, who knows computers, help you with this.  Once you watch how it is done, you will be able to do it yourself, in the future.  We have all been in your position, before.

Edited by grandpabruce, 15 November 2006 - 05:47 PM.

[ataloss]

Thanks grandpabruce.
I've followed the advice and downloaded the latest driver for my video card ( nVIDIA GeForec 7300 LE), uninstalled the current driver and installed the new driver.  Unfortunately, it still does not work.  Perhaps it's my burner (TSS DVD+-RW H553A) and i need to update the firmware for this.  I am in the process looking for the lattest firmware for this burner and it is not easy.

Right now, i am resorting to using the free MS Movie Maker.  Eventhough is program is very basic but it works.   I will continue to play around with Roxio Media Creator 9 and my computer for the next little while.  I am not sure whether the problem is with Roxio or with my system (Dell E520).  If it is my system, i may have to squeeze my empty wallet a bit harder and upgrade my video card and/or DVD burner but i don't want to do this without know what the problem is.  I would appreciate any recommendation for a good graphic card and dvd burner from you good folks out there.

Or perhaps purchasing Roxio was a foolish $100 mistake on my part.  I am leaning toward blaming Roxio because both the MS Movie Maker and the Sony Vegas Platnium (trial version) work fine with my system.

ataloss.

[Beave]

I too was unable to burn my DVD photo slideshow. I could not get past the "BURN PROJECT" popup menu. I updated the drivers for my video card and my DVD device. Still no BURN.
I finally opened the "Help" menu (You'd think that would have been the first thing I did instead of the last straw".
The directions said that I needed to enter a "Disk Label" name and guess what? Everything seems to be burning OK so far.
I hope the "FIX" can be that easy for some of you.

Beave

[mike roxio user]

Hi

I seem to have the same problem as the previous posts. I have a new dell xps with a Nvidia geforce 7300 LE video card and also can not burn or save my dvd video 9 project as in ISO. I tried all the previous repairs but still can not encode the movie as it stays at zero progress. I did have a problem when I first installed  Creator 9 saying the following codec must be activated. I contacted roxio for help but also contacted dell who got back to me first and had me down load Nvidia pure video decoder version 1.02 as the roxio program seemed to interfare with window media center and prevented my tv tuner to work. I thought this fixed my problems as I have been able to create video cds but I am unable to burn video and picture DVD from myDVD 9

Any suggestions or advice?

[Olga]

I also am at a loss.  I cannot burn projects.  If you find an answer please let me know.  Some one out there must know the answer

[jonatsonic]

Olga, on Nov 28 2006, 10:45 AM, said:

I also am at a loss.  I cannot burn projects.  If you find an answer please let me know.  Some one out there must know the answer

Hi All,

Let's summarize some steps as these threads can get a bit confusing.

If you are having this issue, please respond to each step and question so that the moderators or gurus can establish a pattern. If one of the steps resolves you issue, please let us know. The more responses the better. Please keep your responses organized.

1. Follow ALL the steps in the article You have a general issue burning your disc. This includes firmware.
2. Update your video card drivers.
3. Create a new test session. However, this time, move some of your assets (video, audio, or image files) to the top level of your C drive and then add them to the session. Then create a disc image to a local hard drive and see if it completes. Remember, keep it simple just for testing purposes.
4. Where were the files created and what are their parameters (resolution, frame rate, audio sampling rate??
5. Are there any other audio/vidoe applications on your machine that maybe creating a conflict?

If we can establish a solution (or a set of steps), then we will create an article ASAP.

Thanks for everyone's help!

Jon

Edited by jonatsonic, 28 November 2006 - 11:04 AM.

[Olga]

My computer is brand new, it is a XPS 410 19"DVI Core 2 Duo E6400 2GB RAM 250 GB HDD 256MBnVidia Graphics 13-in1 Media Card Reader. IIt's operating system is Microsoft Windows XP Media Center.  It has Roxio Creator Basic/My DD BASic, Sonic Cineplayer, Adobe Acrobat Reader.  WEhen I installed Easy Media Creator 9 Suite it asked me if it could remove a program, I do not remember which but it was dls or something to that effect and I said yes, it removed it and continued to install.  I got frustrated about the no burn situation and I removed it with my add or remove program.  I then installed again with the same remove or add wizard and it went in, but still cannot burn my projects.  I am ready to remove the roxio creator 9 and install my roxio 7 program.  I was able to burn with roxio seven if I install it would it work with my new computer?  I am still frustrated and at a loss.  I bought a new roxio 9, paid good money for it and expected to get a good working program,  HELP.  Please reply.  Is there a phone service for support in using this program?

jonatsonic, on Nov 28 2006, 11:02 AM, said:

Hi All,

Let's summarize some steps as these threads can get a bit confusing.

If you are having this issue, please respond to each step and question so that the moderators or gurus can establish a pattern. If one of the steps resolves you issue, please let us know. The more responses the better. Please keep your responses organized.

1. Follow ALL the steps in the article You have a general issue burning your disc. This includes firmware.
2. Update your video card drivers.
3. Create a new test session. However, this time, move some of your assets (video, audio, or image files) to the top level of your C drive and then add them to the session. Then create a disc image to a local hard drive and see if it completes. Remember, keep it simple just for testing purposes.
4. Where were the files created and what are their parameters (resolution, frame rate, audio sampling rate??
5. Are there any other audio/vidoe applications on your machine that maybe creating a conflict?

If we can establish a solution (or a set of steps), then we will create an article ASAP.

Thanks for everyone's help!

Jon

[Olga]

I still have not resolved the burning problem.  The above solution is the second one saying the same thing.  Could there be some defective creator 9's out there.  I am tempted to uninstall program and return it, it seems defective to me.  very very frustrated

[melindat]

PLEASE Help- I have tried EVERYTHING and nothing seems to work... I can burn DVD's with other programs just not roxio 9. I want to return the product and recieve a refund- i have wasted MANY (more than 10-15) hours trying to burn a DVD for my boss who has cancer and needs an uplifting video from his staff.

I cannot even convert my video production into a file that i email to him!

I have updated video drivers and firmware.

My specs are:
Dell dimension E521
dual athlon 64 x 2 processors
phillips
windows xp professional

Drive F:
Description CD-ROM Drive
Media Loaded Yes
Media Type CD-ROM
Name TSSTcorp DVD+-RW TS-H553A
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate Not Available
SCSI Target ID 2
PNP Device ID IDE\CDROMTSSTCORP_DVD+-RW_TS-H553A_______________DE04\4&2AD8A30A&0&1.0.0
Driver c:\windows\system32\drivers\cdrom.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 48.38 KB (49,536 bytes), 8/3/2004 10:59 PM)

Edited by melindat, 03 December 2006 - 01:26 PM.

[revlucnor]

I am new to the program and have experienced the same encoding/burning problem.  My project went to four pages.  I was listing movies individually.  One of the four pages was a large slide show.  I changed the project by combining the videos into one.  This reduced the project to one menu page.  It encoded and burned quickly.  I started expanding the project first to two menu pages, and then three.  Still I did not have the problem.  When I went to the fourth page the problem returned.  

Ron Culver

[Larry]

First off, besides jumping onto another post and saying "me too", neither of you have given any information on what you are actually doing, what errors you're getting and which of the dozens of programs in the EMC 9 suite you are using. In general it's best to start your own new post with what your issue is and include as much detail as possible.

Quote

melindat[/i]' date='Dec 2 2006, 09:01 PM' post='71654']
PLEASE Help- I have tried EVERYTHING and nothing seems to work...  I can burn DVD's with other programs just not roxio 9.  I want to return the product and recieve a refund- i have wasted MANY (more than 10-15) hours trying to burn a DVD for my boss who has cancer and needs an uplifting video from his staff.  

I cannot even convert my video production into a file that i email to him!  

I have updated video drivers and firmware.

My specs are:
Dell dimension E521
dual athlon 64 x 2 processors
phillips
windows xp professional
PHILIPS DVD-ROM DROM6316
PNP Device ID IDE\CDROMPHILIPS_DVD-ROM_DROM6316________________OD7I\4&2AD8A30A&0&0.0.0

melindat,
that Philips drive you listed is a DVD-ROM drive, which means it can only read DVD discs, it cannot burn to them. If you have burned dvd discs at some point with something, you must have another drive installed also. That information, along with your video adapter make/model (and info noted above) may help someone here help you. This being a user forum, if you want to look into getting a refund, you'll have to contact Roxio. That info can be found on this page. If you want to contact Tech Support for version 9, info can be found here.

Quote

revlucnor[/b]' date='Dec 2 2006, 10:17 PM' post='71672'] I am new to the program and have experienced the same encoding/burning problem. My project went to four pages. I was listing movies individually. One of the four pages was a large slide show. I changed the project by combining the videos into one. This reduced the project to one menu page. It encoded and burned quickly. I started expanding the project first to two menu pages, and then three. Still I did not have the problem. When I went to the fourth page the problem returned.

Ron Culver

Ron,
Your issue sounds different than this post was started for. You seem to be having an issue when you add a 4th Menu, if I understand what you are trying to say. As noted above, it would be best to start your own post with as much detail as possible, including your system specs.

[melindat]

I had the wrong driver- i posted my E drive

here are my correct specs:

Dell dimension E521
dual athlon 64 x 2 processors
phillips
windows xp professional

Drive F:
Description CD-ROM Drive
Media Loaded Yes
Media Type CD-ROM
Name TSSTcorp DVD+-RW TS-H553A
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate Not Available
SCSI Target ID 2
PNP Device ID IDE\CDROMTSSTCORP_DVD+-RW_TS-H553A_______________DE04\4&2AD8A30A&0&1.0.0
Driver c:\windows\system32\drivers\cdrom.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 48.38 KB (49,536 bytes), 8/3/2004 10:59 PM)

[mike roxio user]

It seems to me that the common thread from these posts might be that these users are trying to burn with the TSST corp dvd+- rw TSH 553a driver. I have been in contact with dell help who said that there is no firmware update for this driver. They did have me download from www.free-codecs the free AC3 filter but this did not help my dvd burning problem. I still cant get my dvd9 to encode a dvd project on my dell xps 410. The dell help then wanted me to clear out my hardrive and restore my computer back to when I first got it by restarting the system and ctl f11 and to use dell pc restore by scemantic. I didnt want to go this route as I dont have a back up for all my files. I am still hoping that someone on this blog could resolve this problem.

[ataloss]

mike roxio user, on Dec 3 2006, 03:15 PM, said:

It seems to me that the common thread from these posts might be that these users are trying to burn with the TSST corp dvd+- rw TSH 553a driver. I have been in contact with dell help who said that there is no firmware update for this driver. They did have me download from www.free-codecs the free AC3 filter but this did not help my dvd burning problem. I still cant get my dvd9 to encode a dvd project on my dell xps 410. The dell help then wanted me to clear out my hardrive and restore my computer back to when I first got it by restarting the system and ctl f11 and to use dell pc restore by scemantic. I didnt want to go this route as I dont have a back up for all my files. I am still hoping that someone on this blog could resolve this problem.

I don't think that it's the DVD Recorder issue.  I got the TSSTCorp TSH 553A as part of my Dell computer package.  Out of frustration, i bought a brand new highly regarded external DVD recorder from LG and still have the same problem of having Roxio EMC9 frozen up on me when i try to burn.  The LG burner comes with automatic online firmware and driver update program.  Now, i am $200 poorer (the Roxio EMC9 and the LG burner) and feeling more hopeless and stupid.

Currently, i am using the free MS Movie Maker and it has been great.

Ataloss