Windows 10.1 Audio Cd Track Info Lookup Causes Runtime Error

[SoundMan 2]

When using Batch Convert & Transfer or Advanced Rip on Windows 10.1, I get a Run Time error when trying to look up disk info:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: D:\Program Files (...

 

And that's all the info get. If I try to just convert in Batch and Convert it aborts the same way when I click add after the Adding to Project progress bar appears. In advanced Rip, I can Rip, but it comes up as unknown content for all disks; if I try to look it up, it aborts.

 

I've tried repair and an uninstall and complete reinstall with no success.

[sknis 216]

Google for that Windows error and fix that first. There are a lot of suggested fixes. Here is one that is easy to follow.

 

Once that is fixed, do you still have the problem? I just tied it and it worked for me but I have old music tracks. Are your new or are they rather obscure?

 

Did you have your antivirus enabled when you did the install/repair?

Edited August 12, 2017 by sknis

[Brendon 192]

What is this Windows 10.1 that you say you're using?

 

(The current version is 1703.)

 

 

Are you up to date?

 

 

[SoundMan 2]

To the Windows version question, it is 1703.

 

I tried the suggested fix, rebooted, tried, rebooted again, tried, same result.

 

Norton Security is installed on my system (Dell XPS 8500, I'm sure its a Windows update that started it as it was working fine and now only works once in a blue moon. The CD I'm currently trying is Copyright 2012, Universal Records.

[SoundMan 2]

An update, apparently it is some disks because others are working. HOWEVER, even when it works on the first disk, it aborts with the same error on a second disk that can be looked up after restarting the application. This and not being able to handle disks it can't find is a bug, I used to be able to do several disks in succession.

 

Another question now, since it doesn't appear to be related to the previously mentioned fix, how do I back the fix out or does it really mater?

 

Thanks!

[SoundMan 2]

BTW, the two failing titles were:

The Tenors: Lead With Your Heart (2012, Universal)

The Tenors: Under One Sky Deluxe Edition (2015 Universal)

 

I couldn't even submit the information, as soon as I tried that link, it aborted the same way.