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Videowave Keeps Crashing


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#1 Doc0608

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Posted 05 September 2017 - 12:17 PM

I am using Windows 10 Pro 64-bit with NXT Pro 5.  When trying to use Videowave, it keeps crashing.  The simpliest thing I try to do is save the Production after dragging a video in to the layout section.  As soon as I click "Save As" the program crashes twice and then quits.  I have tried repairing twice (with the antivirus turned off) and have completely unistalled and reinstalled NXT 5 Pro, with no change in this behavior.  I have copied the most recent error log below.

 

 

 

Videowave Crash
Log Name:      Application
Source:        Windows Error Reporting
Date:          9/5/2017 3:05:47 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Desktop-PC
Description:
Fault bucket 109077774497, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: VideoWave15.exe
P2: 8.0.0.47
P3: 57c1a201
P4: KERNELBASE.dll
P5: 10.0.15063.502
P6: c3955624
P7: c000041d
P8: 000eb802
P9:
P10:

 

 

Thank you for any advice

 



#2 REDWAGON

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Posted 05 September 2017 - 12:29 PM

Just curious, but what method and what program did you use to uninstall NXT Pro 5 ??

The only uninstall program I have used that will completely eliminate the program and

any and all bits left over is "Revo-uninstaller" (free trial period if you would want to try it

to see if it cures the problem.



#3 sknis

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Posted 05 September 2017 - 12:36 PM

Also look at this Windows error.and repair.    or other   " KERNELBASE.dll" repairs via Google.


PC  Desktop -CPU Solutions (Wisconsin): Windows 1064 bit,  I7 -4790k, 16G memory, MSI GeForce N-760 Video Card, 500G SSD, Creator NXT 2Pro

Laptop - Windows 8.1  Ultimate 64 bit
Alienware M17XR4. I-7 third generation @2.4, 8G RAM, 500G SSD, GTX660M, SoundBlaster 3Di,

Laptop - Windows 10

Dell 13 inch convertible.





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