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Toast 16 Freezes And Crashes On Mbp 2017

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#1 KCWBULK

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Posted 07 September 2017 - 03:14 PM

Purchased Toast 16 Pro about 2 weeks ago to burn Blu-ray and DVD of H.264 files created from Adobe Media Encoder. My experience has been terrible. Not once has the program successfully encoded and created a disk image file without freezing, crashing or producing an error message (typically too many open files).

 

I am operating on a top of the line 2017 MBP with 16GB Ram, 1TB SSD, 3.1GHz Quad Core. It has often crashed while encoding or when shifting between encoding and write out of the disk image. Fortunately the program has, on occasion, been willing to pick up where it left off (crashed). It took the past two weeks and at least 30 attempts to patch together four disk images (2 blu-ray and 2 std dvd) and get multiple media burned.

 

I have been using PC's since the early 1980's and served as end user computing manager for a Fortune 100 company. This is hands-down the worst ever experience with software from an established publisher. 

 

Experience showed many of the early crashes also involved a crash of Adobe Creative Cloud (which has been otherwise stable for 6 months). I also rebooted before launching Toast, did not start any other programs and shutdown Time Machine and just about everything else. That helped but I still was never able to complete a disk image burn without at least one or two reboot and resumes.

 

I have had no previous experience with earlier versions of Toast. I've got about 2 weeks to ask for my money back. 

 

Any suggestions.



#2 grandpabruce

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Posted 07 September 2017 - 06:17 PM

If it su*ks that bad, get your money back, if you can, and move on to some other software.


Life is good!
GrandpaBruce
Vietnam Vet - 1970 - 1971

 


#3 Usr_NeXT

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Posted 13 September 2017 - 08:11 AM

If it su*ks that bad, get your money back, if you can, and move on to some other software.

I have the same issues as KCWBULK on a 2016 MacBook Pro. A suggestion for "some other software" would be helpful because, frankly, there is very little competition for Toast. (Which explains why their support staff says things like "create a new user account because I can't know what's wrong.")



#4 theoldarchiver

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Posted 13 September 2017 - 09:37 PM

"create a new user account"

 

It is not meant as solution, but as diagnosis tool. If software X works has issues in the old user account, but works fine in a new user account, then something specific to the old account is the cause of the trouble. It might be a Preference file or something, but a lot of other possibilities are ruled out (OS, program, project files).



#5 DickJ

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Posted 04 October 2017 - 05:37 AM

Had similar problems with crashes and MyDVD not burning. Put all Toast DVD output into "Documents" folder on prime Mac hard drive,  rather than Desktop or separate drives and it worked to create and burn a DVD without error.







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