You said " and I want to return this software to BestBuy, unless you can fix this ASAP!" We are users so we cannot fix your software!
Some questions to answer before we go further:
1) Did you plug in the USB device BEFORE you installed the program. If so, there is a good chance that that is your probelem. Nope
2) What vcr devices are you trying to capture from?Toshiba 4head hifi vhs
3) Are you using the outputs on the front or back of the VCRs?Nope
4) What happens if you start the video playback on the VCR and then press pause? Does the program see the input?
The program will actually see input but no picture. I had a brief 30 sec view of some video but then i got the 'searching or no video input' screen. I could hear the video but see nothing. Video was tested on tv and it does work....
Hope someone out there can help....
Edited to get the text out of the quote.
Edited by grandpabruce, 10 October 2017 - 01:08 PM.