[edellow]

I have installed MyTV toGo but it fails to convert video files. I tried to convert some manualy my the conversion ends in less then 2 seconds with no error message. The only thing I can see in the log that looks like an error is the line:

Unable to open ptv_reftime

Can anyone give me a clue on what to do since it appears Roxio does not provide support for this product?

More detailed log
----------------------------------------------------------------------------------------------------------------------
08:20:15 : Converting file: d:\recorded tv\Battlestar Galactica_SCIFI_13_11_2006_20_58_02.dvr-ms
08:20:15 : MYTVTOGO_V1
* 08:20:15 : Unable to open ptv_reftime
08:20:15 : AddFilterByCLSID CLSID_StreamBufferSource (0x0)
08:20:15 : QueryInterface IID_IFileSourceFilter (0x0)
08:20:15 : pReader->Load (0x0)
08:20:15 : GetPinCount 3 (0x0)
08:20:15 : Get dvr-ms pin3 hr=0x0
08:20:15 : AddFilterByCLSID FileWriter audio(0x80040154)
08:20:15 : ConnectFilters Source->ADump (0x80004003)
08:20:15 : SaveGraphFile hr=0x80030003
08:20:15 : -RunDvrMsToMpeg (hr 0x80004003) (ptv 0)
08:20:15 : -DvrMsToMpeg 0

[kimmtg]

It looks like MyTV ToGo is being denied access to some features it needs to convert your shows. Are you running MyTV ToGo in a Limited User account? If so try running in an administrator account.

This post has been edited by kimmtg: 29 November 2006 - 07:54 PM