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dackman

Blu-ray error

Question

I have Toast 16 Pro and am wanting to burn a blu-ray for the first time. I select Blu-ray Video and it says Enable Blu-ray authoring ... would you like to enable this feature now? I click 'OK' and it says 'There was an unknown error. Would you like to try again?' That's as far as I can get. I'm on High Sierra 10.13.2.

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9 hours ago, dackman said:

I have Toast 16 Pro and am wanting to burn a blu-ray for the first time. I select Blu-ray Video and it says Enable Blu-ray authoring ... would you like to enable this feature now? I click 'OK' and it says 'There was an unknown error. Would you like to try again?' That's as far as I can get. I'm on High Sierra 10.13.2.

The software may want to verify the “High-Def/Blu-ray Disc Plug-in” online. Is your internet connection active at that time, allowing contacting roxio.com and/or corel.com? This is different from previous versions.

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Hmmm, I had something similar going on. The plugin I already owned from Toast 11 I think did not work. Then I got a new Toast 16 one as a freebie in a bundle somewhere and that one does work. Weird, because it looks like they are exactly the same. Still, that's what happened.

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The ‘plugin’ is the same for v11–v16. It doesn’t add to Toast, but unlocks an ability in the main app (Toast Titanium/MyDVD). The same ‘plugin’ can work slightly differently in subsequent versions. v16 added manually enabling it and an online check. Hence my advice to dackman. 

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Waw, thanks: I discovered the "unlock" option and suddenly I can write/edit BluRay discs with Toast Pro 16 Pro. No mention of this in the "manual". In fact, no manual was delivered with the software and I could'nt find one online either. The most recent manual I could find is for Toast 14.

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6 hours ago, Johan Morris said:

In fact, no manual was delivered with the software and I could'nt find one online either. The most recent manual I could find is for Toast 14.

The Help menu provides access to manuals. Toast Titanium redirects this to a webpage with links to PDFs. MyDVD has the PDF manual internally and that will open directly in Preview (if that is your default PDF application).

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