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K2MUF

email a photoshow stopped working.

Question

I have been using the on line version since 2015 without many problems. I have around 40 photo shows.

Last week I could upload my pictures but the program would not accept them and gave a message to try again later.

I tried again the next day. The same pictures ( 45 ) uploaded and were now entered into the photo show. I created the show and used, as always

the email feature to email it.  Everyone received it.

Today I created another show and used the email feature as always and no one received it.  I tried all the email methods and other shows with no results.

The email feature no longer works.

Edited by grandpabruce

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the same thing happened to me, 2 weeks ago. I escalated it to their Technical Support Center, got an incident number. Their technical guy, Ton, wasted my time for 2 weeks, then said "this is a known issue, and has been escalated to Engineering. You'll eventually get a patch to fix the issue".  It's STILL not working, and I told him as a Premium (paid) customer, his response is not satisfactory. I'm still waiting here with a broken Roxio send out feature!!

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On 1/17/2018 at 3:22 PM, Ross Parker said:

the same thing happened to me, 2 weeks ago. I escalated it to their Technical Support Center, got an incident number. Their technical guy, Ton, wasted my time for 2 weeks, then said "this is a known issue, and has been escalated to Engineering. You'll eventually get a patch to fix the issue".  It's STILL not working, and I told him as a Premium (paid) customer, his response is not satisfactory. I'm still waiting here with a broken Roxio send out feature!!

Same thing happened to me last week and all of my photoshows stopped at about the 5th picture and would not play to completion. Whenever there is a major update to Java or Adobe Flash Player the photoshows do NOT work and the Techs take a long time to fix the issues, and never inform anyone when the issues are fixed.  You have to check all the time to find out if the issues is corrected/fixed.   I don't understand how we get such poor service for the annual membership fee that we pay to Roxio/Corel.  I think I better find another service.   I am totally fed up!

 

Edited by GHenry54

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HI GHENRY54

Using the Technical Support my answer was the program Email has a " BUG " in it and it was being worked on.  Did you also get the " send me a screen shot " way of wasting time.

Thank you for the information that you are having the same problem with the shows stopping.  I was thinking it was on my end.  To overcome this problem I started to use the desktop version with all my shows uploaded to the computer. I then remake the show with my original pictures and music, then send it back to the on line program.  First you have to delete your original on line show.  Compose all your future shows on the desktop version then send it to the on line version and it will no longer stop.  I have also found that making the slightest edit to your on line show then saving it may stop the freezing of the show. It did on some of my older shows I could not remake.  Think this way is overcoming the Adobe or Java updates??? could be.

I also noted that when trying to VIEW your pictures in different shows they are one or all of the following:

Missing with a circle spinning ( downloading ),  missing with a X in place of picture,  random pictures missing with the X,  click on "show picture" some show up, some never. Fix the Email.

I do not favor LINKING  ( sending everyone a link to the show ) because if I make the slightest edit to the show the link changes and the NEW link has to be sent over again.

I just paid to renew my subscription to this HORROR SHOW but am trying the trial version of " WONDERSHOW ".  Can't find a way to just email the shows with this program. it links to Twitter, Facebook and lots of others but can't find Email. I'm looking

Thanks for the answers to my questions. They were a great help in finding I am not alone in my misery.

 

 

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PhotoShow has not been updated in 3 or 4 years. It has several bugs that are not and will never be fixed. We have complained about them for years. It seems that there is no one at Corel familiar with the program. Basically it is an orphan but Corel keeps selling it and taking your money.

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