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Scott(GA)

Video Wave Audio "Fuzzy"

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A little history first...

I have used Creator 2012 for quite a while.  With few exceptions, my sole purpose for this software was to turn Tivo'd programs into DVD's for my personal Geek Archives (History , Nova, etc.)

I had saved these programs using AVCHD format and, when necessary, a dual layer DVD to record the program.  Recently I tried to edit and burn a 2-hour episode of Nova onto a dual-layer DVD and the Dual-Layer DVD media's capacity was just a hair inadequate for my project.

Creator 2012 had a Blu-Ray "Button" in MyDVD so...  Fine, I'll get a Blu-Ray burner.  Received the Blu-Ray and tried to create a Blu-Ray iso file...  but I could not get a response from the Blu-Ray button.  Looked at Creator 2012 box (Yes, I still had it!) and discovered a plug-in needed to be purchased (I have an issue with the button being there if there's no functionality but that's irrelevant).

Of course the BluRay plug-in is no longer available for Creator 2012.  So...

I upgrade to Creator NXT 6 Pro.

I load the same Nova program into NXT 6 Pro's VideoWave and the audio gets "fuzzy" (distorted) as the file is played.  Sounds fine initially but towards the end of the file it is highly distorted to the point that voices are unintelligible.  This is without any manipulation of the file - I am viewing and listening to it in VideoWave without any editing.

I tried shorter files to see if that made a difference.  A 19 minute file behaved basically the same way.  It was distorting as the file was played.  At the end of the 19 minutes the distortion wasn't as great as at the end of the 2-hour file but it was present.

I tried different programs of different lengths - all exhibited this behavior.  Editing the file (removing unwanted material) seemed to aggravate the problem - making it worse.

This issue wasn't a problem with Creator 2012's VideoWave as the exact same 2-hour source file was used in both 2012 & NXT6.

This 2-hour file plays fine (no distortion) in Microsoft's Media Player.

The problem may be the same as the one detailed in Atlantic Videography's "NXT 6 Is Not Working" thread.

I am using Windows 10 with a Lenovo P50 Laptop.
Intel i7-6700HQ @ 2.6GHz
32 GB Ram

Any thoughts on what might be going on here?

Would it help to attach an audio file of the distorted audio? 

EDIT: I have attached a audio file to demonstrate the situation.

 

Scott

 

 

 

Media Player vs VideoWave.m4a

Edited by Scott(GA)
Add Audio File

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Sorry for the delay, I saw it then promptly forgot about your post ~ playing the age card here :P

I just tried it in FastFlick as well as VideoWave and do not get any distortion either in playback while in the editors or playing the file I created with the editors.

That is of no use to you in resolving your issues... I will ask some of the other gurus to take a look and see if they can help resolve this with you.

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Jim,

Good morning!

"...I just tried it in FastFlick as well as VideoWave..."

Thanks...

...but I'm not sure what "it" is.

Best regards,

Scott

Edited by Scott(GA)
formatting

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I just reinstalled NXT 4 Pro, just to see if it would work properly.  Unfortunately now even my version of 4 pro is having these audio issues.  Before, when I earlier deleted 4 pro and installed 6 pro, my 4 pro had zero audio or crashing issues.  Now with 4 pro it has the fuzzy audio and forces the program to close after attempting to use "clean audio" when editing the audio, irritating.  I do notice when I "try" and use the clean audio feature, the audio is as it should be, clear and no fuzziness!  And then it crashes......

 

Edited by duct

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8 hours ago, Scott(GA) said:

Jim,

Good morning!

"...I just tried it in FastFlick as well as VideoWave..."

Thanks...

...but I'm not sure what "it" is.

Best regards,

Scott

 

'It' is a duplication of your project. Whenever someone has an issue we try to duplicate the project to see if we can reproduce the same problem result. I haven't with the 'fuzzy audio' but when duct had the Motion Track Editor problem, I could reproduce the problem but alas, no solution :(

Stepping outside the box... for the audio issues one of you should try this possible solution. Try pre-processing one of your files with another software before loading it into VideoWave. I recommend Any Video Converter, which you can download HERE

This way we know we are using a file that clean. Just make the converted file a copy so you do not overwrite your original file ;)

Edited by Jim_Hardin

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Jim, I gave your recommendation a try.  I converted an original MP4 video to WMV file.  Although this was just one test, it did seem to prevent the audio fuzz issue from occurring.  I went back and tried it again with the original MP4 video and it again causes the audio to go Fuzzy.....  So it did seem to make a difference.  Although converting to WMV looses some video quality, so not excited about that. 

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I wouldn't change file types, just go MP4 to MP4. Although you still get a little loss whenever your re-render anything.

It is still a poor solution to a problem and something I only recommend as a test or to use in event that there is a corruption in source file that another editor may clean up.

Keep in mind the way Editors and Movie creation works in NXT. You start with an source file or sources. You then render that file in VideoWave into a file. That file you load into MyDVD and lastly render it a second time while it is burned. So one way or another you do it twice!

Two more tests I would like you to try:

1. Load a fuzzy file into Video Copy and Convert. Output it there. see if audio is intact.

(note that VCC can be used to burn a disc with a simple Menu or with no menu at all ~ plays on insert)

2. Using VideoWave, put multiple splits into the the fuzzy file, one every 10 minutes or so. Then export the file and see if the audio is intact. (we used to do this to keep audio and video in sync when there were issues with that)

...

There is a third but that involves deleting your sound card (usually in your video card) as well as the software and rebooting. Windows will fine the drivers. Then load the manufactures software and make No changes from its' defaults. This fixes things if there is corruption or if the user tinkered too far with card settings :lol:

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On ‎5‎/‎12‎/‎2018 at 7:19 PM, Jim_Hardin said:

 

'It' is a duplication of your project. Whenever someone has an issue we try to duplicate the project to see if we can reproduce the same problem result. I haven't with the 'fuzzy audio' but when duct had the Motion Track Editor problem, I could reproduce the problem but alas, no solution :(

 

Jim,

I'm sorry I guess I'm a little slow but...  Where did you get "It"?  (the duplication of my project)  I haven't posted any of the video files that I was having the issue with.

I DID attach an audio file that I recorded of 20-seconds of the 2-hour video being played: First in Microsoft Media Player (no distortion), Second in NXT6's Videowave (huge distortion)

The attached file was to allow listeners to hear the comparison of the same identical segment. Had I only included the Videowave effort, one would have no idea what it was supposed to sound like due to the distortion.

Best regards,

Scott

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On ‎5‎/‎17‎/‎2018 at 10:46 AM, Jim_Hardin said:

2 Hour video. If that was the issue then it would be across the board.

Jim,

Forgive me but you seem to have missed the point of my post.

I will be more direct.

I am confident you did not duplicate my project because I didn't attach a project file.

Best regards,

Scott

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15 hours ago, Scott(GA) said:

Jim,

Forgive me but you seem to have missed the point of my post.

I will be more direct.

I am confident you did not duplicate my project because I didn't attach a project file.

Best regards,

Scott

Perhaps Jim should have indicated that he processed a similar project based on the information you provided. 

By your responses, you seem to suggest that your files (and computer)  are the only ones that cause this problem (not the ones that Jim used).  Perhaps it is time to look at your files and audio devices.

Remember this is NOT tech support.  We are users just like you with maybe a little more experience who try to help. 

Edited by sknis

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6 hours ago, sknis said:

Perhaps Jim should have indicated that he processed a similar project based on the information you provided. 

By your responses, you seem to suggest that your files (and computer)  are the only ones that cause this problem (not the ones that Jim used).  Perhaps it is time to look at your files and audio devices.

Remember this is NOT tech support.  We are users just like you with maybe a little more experience who try to help. 

Skinis,

There appear to be at least a couple of other people, using completely different files, having this problem.  One has posted in this thread only a few posts above this one.  Another is a different thread but noted by me in the opening post of this thread.

Regardless of that I pointed out in the original post of this thread that the identical file, on the same computer, worked fine in Creator 2012 Videowave as well as in Microsoft Media Player.  What is the only thing that changed when I loaded Creator NXT 6?

I will be pleased to entertain alternative theories that explain what else might be happening here.

I know this isn't tech support but I have seen them, in the distant past, jump in occasionally.

If nothing else, posting here helps the poor folks who google for issues similar to theirs and find that they are not alone.

Best regards,

Scott

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Scott

 

Did you try the 2 tests that Jim_Hardin suggested in his post on May 14?.

 

 

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Scott, please post the Windows dxdiag.exe evaluation of your computer. Perhaps the others having the same issue will post theirs also so we can find common hardware  that might be involved.

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11 hours ago, duct said:

Skins, here's my dxdiag results:

 

DxDiag.txt

Thanks, now if we could get the other people who have the problem to add theirs then we could see if there is something in common.

BTW,  I noticed that your graphics drivers are 3 years old; there may be updates.  The same thing for your audio drivers.  Audio drivers are not updated as often as graphics but check and update as needed anyway.  Do you have the audio turned up all the way so you get clipping of the audio?   If that is a laptop, make sure that you have the built in microphone muted.

Your i3 is underpowered for video editing (my experience).  You may want to set your computer to "performance" rather than "Quality"

Look at the end of the dxdiag file.  There are several errors - some to do with a photo editing issue, some to do with internet, etc.  If you search for the errors, you may find solutions.  

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14 hours ago, sknis said:

Thanks, now if we could get the other people who have the problem to add theirs then we could see if there is something in common.

BTW,  I noticed that your graphics drivers are 3 years old; there may be updates.  The same thing for your audio drivers.  Audio drivers are not updated as often as graphics but check and update as needed anyway.  Do you have the audio turned up all the way so you get clipping of the audio?   If that is a laptop, make sure that you have the built in microphone muted.

Your i3 is underpowered for video editing (my experience).  You may want to set your computer to "performance" rather than "Quality"

Look at the end of the dxdiag file.  There are several errors - some to do with a photo editing issue, some to do with internet, etc.  If you search for the errors, you may find solutions.  

skinis, I will give these suggestions a try, and get back on the results.

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