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R. J. Barnes

NXT6pro--My DVD won't load, crashes

Question

I bought the DVD NXT 6 pro last November.  I just installed the program 2 weeks ago, and updated it.  Tech told me too uninstall & reinstall--no change.  I maintain there is something wrong with the disc and there is no download to install to try.  This is the error code: (from SnagIt)

ERROR #1

An unknown error has occurred. The application will shut down now. Exception:
Could net find a part of the path 'C:\Prcgram Files (x86)\Rcxic MyDVD\Ccntent\DVD\16x9\Themes'.

The path above doesn't exist: There is NO "content" directory/path under Roxiomydvd.  I've attached a picture of this folder "roxiomydvd" and you can see, the sub-directorires.  then the folowihng error shows up:

ERROR #2 (From windows 8,1)

MyDVDApp has stopped working
A problem caused the program to step working correctly. Windows will close the program and notify you if a solution is available.

  I went to my old disc and tried to add "content" /- install--that didn't work.  I'm waiting and waiting for tech support.  My many decades with PC's doesn't help with diagnosing this.

If you can solve my problem, I will pout you on my Xmas card list.  

[perhaps I should have been a plumber, not a CPA with a PC and an MBA]

path of content--DVD.jpg

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2 answers to this question

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Something is installed incorrectly.  When you installed NT6 Pro, you should have "lost" access to NXT 5.  Why did you buy MyDVD when it was already installed as part of NXT 6 (and 5)?

Why are there subfolders for "Custom Brands" and "Sonic Text"?

Did you buy that version of NXT 5  directly from Roxio or a reputable site or from a Vendor like one on e-Bay?  That DIM.exe looks a lot like something from Corel and Roxio being corrupted (Read this)  Did you buy both versions?  Corel owns Roxio and has rebranded some of Roxio's programs for their use (and vice versa).

Edited by sknis

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thank you.  I will look at that, since I've had a suspicion about that.  I noticed an empty nxt5 folder.  I'll delete those folders/files.  I also am printing your reference "read this".  Much thanks.  If this works, you'll be on my Xmas card list.  I'm a CPA  and making movies and songs for audio and making still photos seem like motion is a lot of fun.  I get a chance to edit, etc. like the old days with Super-8.   I'll try it your suggestions this weekend and let you know how it works.

THANKS AGAIN

 

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