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Mary FT

Toast 17 non-functional on download

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I have been a Mac user since 1984, and a Toast user since Toast 5. I bought the latest and greatest, and it won't open. I have had my iMac checked, deleted and re-installed T17. And now I have contacted Support and will be receiving an email at some point... miss the days of talking to someone helpful right away.  Has anyone else had this problem  (2015 iMac, High Sierra 10.13.)?  Here is the header for the lengthy error readout I get on trying to open Toast 17:

Process:               Toast Titanium [3746]
Path:                  /Applications/Toast 17 Titanium/Toast Titanium.app/Contents/MacOS/Toast Titanium
Identifier:            com.roxio.Toast
Version:               17 [5379] (17)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Toast Titanium [3746]
User ID:               501

Date/Time:             2018-11-12 15:49:17.220 -0800
OS Version:            Mac OS X 10.13.6 (17G3025)
Report Version:        12
Anonymous UUID:        FBFF2055-DFD4-4D4D-61FD-10342E6D685E


Time Awake Since Boot: 390 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
Assertion failed: (0), function ResolveVolumeAlias, file /Volumes/Workspace/workspace/Toast_Titanium_Build/TCL/Utility Classes/UResource.cp, line 135.
 
Can attach the whole thing if anyone knows or cares... very exasperating...

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Okay folks, in case somebody else wanders in with this issue, it's a matter of a clean install. I followed full uninstall instructions, then reinstalled from a link supplied by customer service.  So it opens, just does not work with my Toast 16 projects. Big sigh.

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