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Problems installing program


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#1 squealybob

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Posted 16 November 2006 - 07:23 PM

When I try to install the program, before the progress bar begins, my computer crashes and I get a message that the computer recovered from a serious error.  I'm installing the program on a new HP computer with dual Athlon processor.

#2 John at Roxio

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Posted 20 November 2006 - 09:54 AM

My first suspect would be that there is some anti-malware (antivirus, firewall, anti-spam) software that is preventing the installation from doing what it needs to.  Start with disabling any of those apps and then let us know if you are still stuck.




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