6 replies to this topic

[kson]

Purchased the update online for toast 7 and then popcorn, downloaded fine, the software will not accept the cd-key that was supplied in the email.  Hu????   cant get past the set up screen.  The online help implies there iis an known issue with cd keys on boxed sets and suggest the runaound is to enter the tsid number.   Great if I had one!  my confirmation email did not list a tsid number for either product.  Please help!!!!!!!  This has to be the worst experience I have had to date with any online software purchase. The online help did not get any leads on solving this problem.

OS: version 10.4.8 build 8L2127

System:
Machine Name: Mac Pro
  Machine Model: MacPro1,1
  Processor Name: Dual-Core Intel Xeon
  Processor Speed: 3 GHz
  Number Of Processors: 2
  Total Number Of Cores: 4
  L2 Cache (per processor): 4 MB
  Memory: 10 GB
  Bus Speed: 1.33 GHz
  Boot ROM Version: MP11.005C.B04
  SMC Version: 1.7f8
  Serial Number: G863945GWS4

[patatrox]

kson, on Nov 19 2006, 09:58 AM, said:

Purchased the update online for toast 7 and then popcorn, downloaded fine, the software will not accept the cd-key that was supplied in the email.  Hu????   cant get past the set up screen.  The online help implies there iis an known issue with cd keys on boxed sets and suggest the runaound is to enter the tsid number.   Great if I had one!  my confirmation email did not list a tsid number for either product.  Please help!!!!!!!  This has to be the worst experience I have had to date with any online software purchase. The online help did not get any leads on solving this problem.

What site was it purchased from and how long ago?

[kson]

Purchased from the roxio store. it was down loaded from thier digital river service.  just last night november 18th.  spent a couple of hours on the websit trying to find some indicatons that would clue me in on what could be  wrong.

[patatrox]

kson, on Nov 19 2006, 04:42 PM, said:

Purchased from the roxio store. it was down loaded from thier digital river service.  just last night november 18th.  spent a couple of hours on the websit trying to find some indicatons that would clue me in on what could be  wrong.

I'll send you a pm with my e-mail address, e-mail me the cd-key please.

[kson]

patatrox, on Nov 19 2006, 08:29 PM, said:

I'll send you a pm with my e-mail address, e-mail me the cd-key please.

pm sent

[peckhaml]

Patatrox:

Could you please assist me as well? My upgrade to 7.1.2 doesn't work with my registered CD-Key.

Thanks!

[John at Roxio]

That issue is a bit different.  You will probably have to contact support on that issue.