18 replies to this topic

[EDinTEXAS]

HELP!

I cannot burn any EMC 9 MyDVD projects. I get the following message "The current output device was removed. Error while  Encoding Movie 1"  anywhere for 3% to 18% during the encoding process before the burn. My video drivers are the most current and new DVD burner with the most current firmware. I have tried saving just as an ISO file no help. The project still has to be encoded before saving as burn or ISO file. I cannot get past encoding. This is a great program but worthlesss if I cannot burn. Hope yall can get me going.

P4 / 20 Processor
500 gig 7200rpm SATA HD
500 meg ram
Nvidia FX 5200 video card
Samsung DVD burner SH-S182

[Beerman]

EDinTEXAS, on Nov 20 2006, 11:08 AM, said:

HELP!

I cannot burn any EMC 9 MyDVD projects. I get the following message "The current output device was removed. Error while  Encoding Movie 1"  anywhere for 3% to 18% during the encoding process before the burn. My video drivers are the most current and new DVD burner with the most current firmware. I have tried saving just as an ISO file no help. The project still has to be encoded before saving as burn or ISO file. I cannot get past encoding. This is a great program but worthlesss if I cannot burn. Hope yall can get me going.

P4 / 20 Processor
500 gig 7200rpm SATA HD
500 meg ram
Nvidia FX 5200 video card
Samsung DVD burner SH-S182

Try the Pxengine patch which helped others with this same problem.

[EDinTEXAS]

Beerman, on Nov 20 2006, 09:33 AM, said:

Try the Pxengine patch which helped others with this same problem.

Beerman, Tried patch. No help. Got any other ideas? I'm in a bind. I get the message during the encoding process. I get the same error even if I select save as a ISO file and no burn. What would the "current output device" be at this point?

Ed

[Beerman]

EDinTEXAS, on Nov 21 2006, 01:51 AM, said:

Beerman, Tried patch. No help. Got any other ideas? I'm in a bind. I get the message during the encoding process. I get the same error even if I select save as a ISO file and no burn. What would the "current output device" be at this point?

Ed

That patch did work for 1 person and others that posted this error had no luck.  I'm looking into this but am not sure what is wrong.  I'd a thought the ISO method would work.
I'm not even sure what 'current ouptut device' means.  I would think the burner but as you've tried an ISO and get the same message??????

[John at Roxio]

I would like to know where exactly you are saving this ISO image.  Is it to the C:\ drive or another one?
Also, I am curious as to what version of video drivers you are running on that nvidia card.  That could affect the encdoding itself.

[EDinTEXAS]

John at Roxio, on Nov 21 2006, 09:19 AM, said:

I would like to know where exactly you are saving this ISO image.  Is it to the C:\ drive or another one?
Also, I am curious as to what version of video drivers you are running on that nvidia card.  That could affect the encdoding itself.

Thanks for the fast reply. The ISO file destination is my main "C" hard drive in the My Documents folder.
The video driver info is,
ForceWare Release 90
Version 93.71
Release date 11/02/06

Thanks for the help. Im in a real bind, need to get this project done for my daughters weeding this Saturday.

Ed

[sknis]

EDinTEXAS, on Nov 21 2006, 02:34 PM, said:

Thanks for the fast reply. The ISO file destination is my main "C" hard drive in the My Documents folder.
The video driver info is,
ForceWare Release 90
Version 93.71
Release date 11/02/06

Thanks for the help. Im in a real bind, need to get this project done for my daughters weeding this Saturday.

Ed

Did you do a repair on the program using Windows>Control Panel> Add remove programs?   How much free space on that hard drive. Is it NTFS formatted? (not sure how the last would affect encoding.)

Is the problem new or have you always had it. You might also try rolling the video driver back to an earlier release.  Sometimes the new ones have glitches that don't show up until they are released.

[EDinTEXAS]

sknis, on Nov 23 2006, 03:58 AM, said:

Did you do a repair on the program using Windows>Control Panel> Add remove programs?   How much free space on that hard drive. Is it NTFS formatted? (not sure how the last would affect encoding.)

Is the problem new or have you always had it. You might also try rolling the video driver back to an earlier release.  Sometimes the new ones have glitches that don't show up until they are released.

Did not see a "repair" option in the add and remove programs. Got up to the "are you sure you want to uninstall" prompt and chickened out.
My hard drive has 380 gig remaining and is formated NTFS.
Just purchased EMC 9 last week. Have had problem since installation.
Tried rolling back the video driver. No help.
Also Ran msconfig and unchecked all start up items except roxio. No help.

Ed

Edited by EDinTEXAS, 23 November 2006 - 07:32 PM.

[grandpabruce]

EDinTEXAS, on Nov 23 2006, 08:16 PM, said:

Did not see a "repair" option in the add and remove programs. Got up to the "are you sure you want to uninstall" prompt and chickened out.
My hard drive has 380 gig remaining and is formated NTFS.
Just purchased EMC 9 last week. Have had problem since installation.
Tried rolling back the video driver. No help.
Also Ran msconfig and unchecked all start up items except roxio. No help.

Ed

Instead of clicking on Remove, click on the Change button in Add/Remove Programs.  You will get to the Repair button through that route.

[ANZAC]

grandpabruce, on Nov 24 2006, 01:28 PM, said:

Instead of clicking on Remove, click on the Change button in Add/Remove Programs.  You will get to the Repair button through that route.

you do get the repair button but it still wont work cause a .tmp file created during instal and deleted in the same process is missing?

I am too am sorry to report that I am having similar problems.

"The current output device was removed. Error while encoding Movie" despite removing nothing or even not using the computer for other purposes during the burn attempt.

Am very unimpressed with EMC9 so far and am beginning to wish I did not fork out for the upgrade? I have wasted hours on this so far (and you would not want to know my usual hourly rate) and have several (being six so far) new DVD-R coasters (and you have to reboot just to remove them from the tray when EMC9 goes tits-up again with the above error message)

Have followed all of RoxAnns' advice with no resolution to the problem.
Have updated all drivers; still no joy.
Switched off all processes via msconfig and you guessed it, still no joy. (everything from firewall to virus software & even the screen saver)
Tried your repair tip above but even that fails because there is a .tmp file missing which is removed after a supposedly successful install.
It might be worth noting that the preview window does not work (remains blank) either during the burn attempt.

System spec:
Dell Dimension 8400
Windows XP Home SP2
Pentium 4 2.80 GHz
1 GB Ram
120 GB HD (40% empty)
Nec DVD RW ND 3500A(G)

Disk cleaned up & defraged. No virus, Trojans or the like.

I was earlier able (with no troubles) to make a back up copy of important files on a dual layer disk using the ND 3500A(G) and EMC9. Was able to drag and drop and burn onto the same datawrite dvds (the same dvd blanks that emc9 is turning into coasters) just by using windows drag and drop early too. Trying to burn my own DVD project just creates coasters…

Edit
I have just managed to “burn” by saving the project to the desktop as an .iso file and then burning the image to disk, which is double handling in my opinion. http://forums.suppor...showtopic=12886

EMC 7 would do both (render and burn) in one process on this very same system so why wont the updated version EMC 9?

Even though I have a working dvd disk in my hand I am still not a happy chappy because I should not need to do things twice????

Wish I had seen all the appeals for help for all the different faults with EMC 9 here first and then I would have kept my money in my pocket and a few more hairs upon my head…

Sorry about the moan any help greatly received!

[sknis]

ANZAC, on Nov 27 2006, 02:23 PM, said:

Edit
I have just managed to "burn" by saving the project to the desktop as an .iso file and then burning the image to disk, which is double handling in my opinion. http://forums.suppor...showtopic=12886

EMC 7 would do both (render and burn) in one process on this very same system so why wont the updated version EMC 9?

Even though I have a working dvd disk in my hand I am still not a happy chappy because I should not need to do things twice????

Sorry about the moan any help greatly received!

You are not doing things twice, you are 1) Rendering to a image file and 2) Burning to a DVD blank.  This version of EMC is far different from V7 and requires a lot more from your computer and video card.  

Have you updated the firmware for your burner?

[ANZAC]

sknis, on Nov 30 2006, 06:18 AM, said:

You are not doing things twice, you are 1) Rendering to a image file and 2) Burning to a DVD blank.  This version of EMC is far different from V7 and requires a lot more from your computer and video card.  

Have you updated the firmware for your burner?

Ta for the reply.
I am aware of what you say but that is really just semantics... OK I should have said:
EMC 7 would do both (render and burn) in one button press on this very same system so why wont the updated version EMC 9 when it has the same button?

Yes burner has latest firmware.

Forgot to mention that the video card is:
Radeon X800 XT
And sound card, if it has any impact, is: Creative Audigy 2 ?

And i believe that my computer has the spec required and then some?

[MRVIDEO]

I am having the same problem with  ROXIO. Asking RoxAnn is useless, this forum so far is useless, also ROXIO does not seem to have a phone number, they just expect us to do all there debugging for them. Can't anyone help us?

Edited by MRVIDEO, 04 December 2006 - 03:49 PM.

[John at Roxio]

How about going to roxio.com and clicking on contact us at the bottom.  No need for hostilities.

[grandpabruce]

John at Roxio, on Dec 18 2006, 12:32 PM, said:

How about going to roxio.com and clicking on contact us at the bottom.  No need for hostilities.

   You can see why the gurus aren't helping him.  He is probably on most ignore lists.  

[John at Roxio]

Well one suggestion I have is that if you can save to ISO and not to the TEMP folder then there is probably a data error in your temp folder.  You might try running some disk utilities or something.

[ANZAC]

John at Roxio, on Dec 19 2006, 08:17 AM, said:

Well one suggestion I have is that if you can save to ISO and not to the TEMP folder then there is probably a data error in your temp folder.  You might try running some disk utilities or something.

Thanks John. I will try what you suggest.
Sorry to appear the noob that I am but what does ISO stand for anyway?

[gi7omy]

ISO is International Standards Organisation - what he refer to here as 'iso' is an image file produced to ISO 9660:1988 standard (hey - we're lazy typists)

[gi7omy]

If no-one has been back here from Christmas last year - it's a fair assumption that whatever they were told worked