5 replies to this topic

[Peaty]

I loaded EMC9 the other day and tried to burn a DVD from files on my hard drive.  When I browse to the folder  where the files are (Video TS) I can see the names of the files and movie but it will not let me select or preview them.  They are not encrypted, and I can only see what looks like an icon of the number 1 where each video is in the subdirectory.  I can use nero express to burn them and the disk works so I know the files are OK.  I loaded both EMC9 and the video files on my laptop as a test.  There I can select the files and instead of the number 1 Icon I can see small graphics of the movie itself.  There it works fine Any idea what to try so I can use my PC?  Everything else seems to work find but this feature.

TIA

Peaty


OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Gateway
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 4 GenuineIntel ~2193 Mhz
BIOS Version/Date Intel Corp. MV85010A.15A.0086.P15.0212021343, 12/2/2002
Total Physical Memory 1,024.00 MB

[malatekid]

Peaty, on Nov 21 2006, 07:50 PM, said:

I loaded EMC9 the other day and tried to burn a DVD from files on my hard drive. When I browse to the folder where the files are (Video TS) I can see the names of the files and movie but it will not let me select or preview them. They are not encrypted, and I can only see what looks like an icon of the number 1 where each video is in the subdirectory. I can use nero express to burn them and the disk works so I know the files are OK. I loaded both EMC9 and the video files on my laptop as a test. There I can select the files and instead of the number 1 Icon I can see small graphics of the movie itself. There it works fine Any idea what to try so I can use my PC? Everything else seems to work find but this feature.

Peaty

Can you please describe in details what you mean by "...I can see the names of the files and movie but it will not let me select or preview them..."? How are you trying to preview?

[Peaty]

malatekid, on Nov 21 2006, 07:50 PM, said:

Can you please describe in details what you mean by "...I can see the names of the files and movie but it will not let me select or preview them..."? How are you trying to preview?

Up at the top right of the of the window there is a small icon that looks like a TV screen, when you move the cursor over it it says preview.  I cant select the movie that I see (movie or sub movies) to preview.  On my laptop when I've selected the movie subdirectory, I can click the TV icon and a box pops up with the movie and plays.

Something else I just ran into, I went to start create DVD with my DVD and I get a box " The following codec (s) must be activated before using the application: MPEG-2", I click OK to activate and I get an error box " no permission - bad installation"  I'm guessing this may be part of the problem?  Not sure how to activate it for this app though.

I have not searched this site for this issue yet and will be doing that next.

I did try a repair install thinking it might fix things that may be a problem but that did not help.  I had a heck of a time installing the program.  I needed to use the instructions I found here clearing out the reg and removing subdirectories, cookies etc.  I kept getting a message to "put in disk" that was already there and the install stalled.  I saw that someone had success moving the cd's files to the HD and installing from there.  That was what I had to do too.

edit:  I searched on the activation problem, I can't do a manual activation because I never get the chance since I get the no permission and bad install error.  It seems there may be a patch but there is no link to it.  I've already did a clean install which is long drawn-out and painful but guess I'll give that another try.

Edited by Peaty, 21 November 2006 - 08:41 PM.

[Peaty]

OK I just spent the past few hours uninstalling, deleting, cleaning the reg with regseeker and re installing, twice I still have the same results.  No change.  Pretty frustrating I'm up for suggestions.

[ggrussell]

What video card do you have in the desktop?

[Peaty]

ggrussell, on Nov 23 2006, 07:46 AM, said:

What video card do you have in the desktop?

NVIDIA GeForce FX 5700LE 512mb memory, latest drivers

I did call tec support and they said that they were aware of the issue but did not currently have a fix for my problem after we discussed all the details   One thing they suggested I try was to create a new account and give it admin rights, clean out the program again and reinstall after logging in to the newly created account.  I did that (took quite a while to go through the whole ordeal again) but I got the same results.  I've given up till they come up with a proper fix.  I've since reloaded V8 and that is working fine.  I'm not pleased I spent so much money to upgrade to the latest version and can't use the program.  Seems there are a few of us in the same boat after doing more searching and reading.

I suppose this thread should be moved to the install section instead.

Edited by Peaty, 23 November 2006 - 08:08 AM.