12 replies to this topic

[macaddict7]

If you are using a mac and Safari, Firefox, Opera, Camino or any browser OTHER THAN Internet explorer you may have trouble logging in to Roxio. I have tried three different macs and all the above listed browsers. The only browser that lets me log in is IE. IE will then NOT display the javascript for the drop down menus, I had to paste the URL in from Firefox to get here. When I click the download link in IE for the 7.1.2  update it gets me an 80.7 meg file called Downloads.aspx. Firefox can get there with some hacking of pasting in urls but just downloads a 1.3 mg file with odd names.

I logged in on a PC with Firefox and the file shot right thru. One would think that if they are selling Mac software to mac-heads they would make sure those people can get their updates with browsers they normally use with little or no hassle.

Since MicroShaft decided to quit supporting IE on the mac at version 5 we will be hosed unless Roxio fixes the problem.

I believe they provide the BEST software anywhere for burning on the Mac and/or PC. However their Customer support and their download areas and their update routine leaves a LOT to be desired.

[jazzmacman]

macaddict7, on Nov 22 2006, 10:34 PM, said:

If you are using a mac and Safari, Firefox, Opera, Camino or any browser OTHER THAN Internet explorer you may have trouble logging in to Roxio. I have tried three different macs and all the above listed browsers. The only browser that lets me log in is IE. IE will then NOT display the javascript for the drop down menus, I had to paste the URL in from Firefox to get here. When I click the download link in IE for the 7.1.2  update it gets me an 80.7 meg file called Downloads.aspx. Firefox can get there with some hacking of pasting in urls but just downloads a 1.3 mg file with odd names.

I logged in on a PC with Firefox and the file shot right thru. One would think that if they are selling Mac software to mac-heads they would make sure those people can get their updates with browsers they normally use with little or no hassle.

Since MicroShaft decided to quit supporting IE on the mac at version 5 we will be hosed unless Roxio fixes the problem.

I believe they provide the BEST software anywhere for burning on the Mac and/or PC. However their Customer support and their download areas and their update routine leaves a LOT to be desired.

I'm using Firefox right now with no problems on my mac. You might try clearing out the cache from your firefox or safari. That might help.

Good Luck!

[lakewoodlawnman]

I updated both Popcorn 2 and Toast 7 with Safari and had no problems. I guess I was lucky. I do regular maintenance with Onyx though.

[hermie54]

No problems here with Omniweb through a DrayTek Vigor 2900i either. DiskWarriored and Cocktailed regularly. Are you sure there aren't any old firewall or whatever leftovers around?

[VerdeRacer]

I dont know about totally... but i have my share of problems...

I am a firefox user here and have recieved the following errors when i try to log in.

PASSWORD_RECOVERY_GENERAL_ERROR
LOGIN_GENERAL_ERROR


I usually have to completely restart firefox and have Roxio be the first site to be able to login.  It's weird as heck i know but have not been able to get it to work any other way.  

Edited by VerdeRacer, 23 November 2006 - 11:53 AM.

[freshburn]

I use Safari and Camino with not problem.

[macmidiguy]

I am using FF v2 without problems.

I wonder which version of FF he is using and also what preference settings may have been checked ? For example blocking cookies and other security preferences.

I usually just fly with the default settings without any problems getting around in cyberland.

Edited by macmidiguy, 23 November 2006 - 12:58 PM.

[tsantee]

My G5 iMac won't let me log in to Roxio for downloads with Safari but will with Netscape and Firefox. My G4 iBook works with Safari and others. All are current and have all the routine maintenance. With the iMac and Safari I keep getting a page that says I entered an incorrect user ID or password. I'm pretty sure that clearing Safari's caches would fix this, but it of little annoyance to me anyway.

[easternherp]

VerdeRacer, on Nov 23 2006, 07:44 PM, said:

I dont know about totally... but i have my share of problems...

I am a firefox user here and have recieved the following errors when i try to log in.

PASSWORD_RECOVERY_GENERAL_ERROR
LOGIN_GENERAL_ERROR
I usually have to completely restart firefox and have Roxio be the first site to be able to login.  It's weird as heck i know but have not been able to get it to work any other way.  

I get the same errors when I try to log in to download the updates. I can log in to these discussions no prob, just the main site to download the updates. IE woks fine but not Safari.

[mike457]

With Firefox 2 and Safari, I kept getting the incorrect password message. My solution was to have Roxio send me the recover password email, and I then reentered the same password. This worked whan I upgraded Toast, and I then had to do the same thing when I upgraded Popcorn. BTW Intel iMac Core 2 duo

Edited by mike457, 24 November 2006 - 07:56 PM.

[VerdeRacer]

Actually got the same problem with firefox 1.5.0.9 and had a heck of a time logging in again.

Still waiting for Roxio to reply to my original request for support on the issue also.

2 months and counting...

[John at Roxio]

If you would have posted your issue here, it would have been answered in hours. I cant speak for email support, but it sounds like you might want to open a new case though.

[richard_briscoe]

There may be a problem with the web site registration. I experienced it some time back and it went unresolved for a very long time due to non-response to emails sent to various sources. There are apparently still problems with the system as a demo at a user group I belong to went without the 7.1.2 update because the reviewer had been unable to resolve similar registration/log-in issues for an extended period of time and his requests for assistance had gone unanswered as yours have.

I am presently able to access the updates with several browsers. I concur with the recommendations to clear your cache and cookies for the Roxio web site before trying again.

If you are using Firefox, there is an extension called the User Agent Switcher which can also be found at the Firefox Add-Ons page. There are some web sites that just seem happier when they think they are dealing with a particular browser...IE 6 for Windows, for example. Telling a web page that you are IE 6 for Windows will not overcome a problem with DirectX compatability, change the way the web page is displayed or overcome just plain bad coding though.

Safari can be given the same capability to change user agent identity under the Debug Menu which can be enabled by several means, such as Safari Enhancer.

The downside of spoofing the browser's identity is that the web site does not count your "hit" as being from the correct browser and/or platform so I try to keep things identified as what they are unless I have to and then I usually send the site administrator a note so that he can look into it, or at least be made aware  of the situation.

I do not know if the registration for the forums and the download site have been merged or integrated as yet. At one point in time they were separate for reasons that were never entirely clear to me.

Good Luck