[Kevint]

Just bought EMC 8 Deluxe Suite, right from the start it hasn't worked...Regardless of what product I am running, if I try to do a photo or video capture or import - media import shuts down. Then the whole program freezes up. Where do I start to figure out what isn't working?

[grandpabruce]

Kevint, on Nov 26 2006, 10:55 AM, said:

Just bought EMC 8 Deluxe Suite, right from the start it hasn't worked...Regardless of what product I am running, if I try to do a photo or video capture or import - media import shuts down. Then the whole program freezes up. Where do I start to figure out what isn't working?

First, you need to check to see if your computer meets the minimum requirements for the software. List your system specs, similar to how I have mine listed in my signature.

[Kevint]

Thanks for replying. I actually found the solution by browsing other posts. It turns out that Trend Micro PC-cillin doesn't mix well with this program. I deleted the anti-virus software, and now there are no more problems.

grandpabruce, on Nov 26 2006, 10:36 AM, said:

First, you need to check to see if your computer meets the minimum requirements for the software. List your system specs, similar to how I have mine listed in my signature.

[grandpabruce]

Kevint, on Nov 28 2006, 09:28 PM, said:

Thanks for replying. I actually found the solution by browsing other posts. It turns out that Trend Micro PC-cillin doesn't mix well with this program. I deleted the anti-virus software, and now there are no more problems.

You should be able to install the Trend Micro again, and it should work with the latest updates for it.

[Paul G]

The problem actually is one element of Trend Micro Security Suite 2007. The part that causes the problem is the 'Anti Spam' element that incorperates itself into your email client.

If you disable or temporararily stop this running you will not get the crashes. The executable is called TMAS_OEMON.exe and sits in the following location:

C:\Program Files\Trend Micro\Internet Security 2007\TMAS_OE (assuming a typical install of Trend).

It is set to run when logging on. If you go to Task Manager you will see it listed under processes.

You therefore have two options to solve the problem.

1. Stop it temporarily when you want to use Media Import.

2. Disable it from running at all.

These are the solutions to each.

1. To stop it temporarily, locate it in Task Manager, highlight it and then right click and select 'end process'. To restart it go to the folder mentioned earlier and click on TMAS_OEMON.exe.

2. To disable it permenantly you will need to go into the registry and delete a key at the following registry location.

HKEY_CURRENT USER/Software/Microsoft/Windows/CurrentVersion/Run

You will see in the right hand pane the entry OE. This is the entry we need to remove. Right click then either delete it or if you feel you might want to replace it at a later date highlight it and then select File/Export from the registry toolbar. On the next log off or log on it will not load and Media Import will work.

This post has been edited by Paul G: 14 February 2007 - 01:11 PM