40 replies to this topic

[BonzaiDuck]

I'll call it my "MOJO" because I've had it working since 2004.  There has never been a Windows Re-install.  The RAID0 array has never crashed.  The "System" and "Application" event-viewer logs. are all in the blue, save for a couple yellow warnings that are benign and known issues with firewall and AV software makers.

And I want to keep those logs "in the blue."  

I had upgraded my version 8 EMC to 8.5.  Still have the download update 8.5 file.  I found the ad showing an "upGRADE" price for version 9 that was "attractive."  I downloaded it and the Content CD data.

There is no information about whether to uninstall verision 8.x and then install the version 9 software that I downloaded.  The first thing I tried doing was uninstalling version 8.x, running my registry cleaner between successive reboots, checking the event-viewer logs (all "blue"), and installing the version 9 software.

There are no glitches in the install process, no lockups or errors.  But when I check event-viewer, the Applications log shows warnings (yellow) connected to MsiInstaller, Event ID-s 1004 and 1001 respectively.  The two warnings show up after every reboot.

The 1004 message occurs first, and looks like this:
* * *
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1004
Date: 11/27/2006
Time: 12:19:06 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: P4P800-MOJO
Description:
Detection of product '{AC0EE5B0-. . . . . . . . . . . . . .41B}', feature 'SoleFeature', component '{BC75C223. . . . . . . . . . .537ED}' failed.  The resource 'HKEY_CLASSES_ROOT\DMX.PLAYDVD\' does not exist.

For more information, see Help and Support Center at http://go.microsoft....link/events.asp. * * *

The 1001 warning looks like this:
* * *
Event Type: Warning
Event Source: MsiInstaller
Event Category: None
Event ID: 1001
Date: 11/27/2006
Time: 12:19:06 PM
User: NT AUTHORITY\NETWORK SERVICE
Computer: P4P800-MOJO
Description:
Detection of product '{AC0EE. . . . . . . . . . .}', feature 'SoleFeature' failed during request for component '{3E97. . . . . . . . . 4B03C}'

For more information, see Help and Support Center at http://go.microsoft....link/events.asp.
* * *
I traced the component-codes through a file-search to a file named either "updates.jrs" or "upgrades.jrs" -- but I think it was "updates.jrs".

I reinstalled EMC version 8, but did not reinstall the update to 8.x.  Then I tried installing EMC9.  I still get the same warnings again in the event-viewer.

I notice that there are some issues on this forum with MsiInstaller, and a recommendation to download the Windows Installer Cleanup utility ver. 3.1 revision 2.

I paid good money for the EMC9 download, and I want "MOJO" to continue "workin'"  -- and that means with a minimum of event-viewer warnings and errors.  It may be that I would have discovered some other problems people are having on this forum if I had ignored the warnings.  I just do not want to continue with this until the problem is resolved.

Any insights in the meantime would be helpful, and I will continue reading through some of the other installation advice here while I wait.

And . . . "PS"  . . . . .I don't want version 8.x on my system hogging disk space if I'm going to run version 9.

I look forward to some responses here, and will be grateful.

[grandpabruce]

You might want to install the latest MS Installer.  It'll help keep your mojo working.

[The Highlander]

grandpabruce, on Nov 28 2006, 04:12 PM, said:

You might want to install the latest MS Installer.  It'll help keep your mojo working.

Dead on the nail Bruce....
Id agree to...
Here is the link for you http://www.microsoft...;displaylang=en

[BonzaiDuck]

The Highlander, on Nov 27 2006, 08:15 PM, said:

Dead on the nail Bruce....
Id agree to...
Here is the link for you http://www.microsoft...;displaylang=en

OK.  I'm back.

Someone else reported these errors after installing EMC9 beginning in October.  I must have found the thread twice over the last couple days, but I can't relocate it again.  However, the post refers precisely to exact, same issues -- Win (XP Pro SP2) Event Viewer warnings, Event ID #s 1001 and 1004, source = MsiInstaller and "Network" -- referring to "The resource 'HKEY_CLASSES_ROOT\DMX.PlayDVD' does not exist."  

Some of the above respondents suggest that I do not have the correct version of MsiInstaller.  But I do.  I have version 3.1, revision 2 -- released after May 2005.  This is the very last revision of the installer distribution package.

I also checked a very good post on this forum of a 9-step process for correctly installing EMC9, suggesting that the Windows Installer Cleanup utility be used to eliminate Roxio references in the registry.  After uninstalling EMC9, I discovered just such a reference and eliminated it.  

The poster also suggested turning off the software firewall -- I did that.  I was also careful to disable my AV program, something I have known to be a good idea for several years.

I rebooted between every change, shut down my Kaspersky firewall and AV, and installed the Roxio program and content disks respectively.

No cigar.  Reboot generates the same warnings about a source [class-ID-key] unable to access another [class-ID-key].  

ROXIO's ROXANN SUCKS LIKE A RUSTY-OLD BATHTUB DRAIN.  ROXIO'S KNOWLEDGE-BASE SUCKS.  OK-- i CAN REPLACE THE NEAR-INFLAMMATORY VERB WITH "FAILS," "SHOWS GROSS INADEQUACY" -- WHATEVER YOU WANT.  BUT TO USE SIMPLE LANGUAGE, THESE TECH-SUPPORT OPTIONS SUCK.

THE ONLY PHONE NUMBER TO CALL REQUIRES THREE-SAWBUCKS IN CHARGES, AND IS NOT AVAILABLE ON WEEKENDS.  THE ROXIO-LIVE "CHAT" SHOWS "TRIAL-EXPIRED."

THIS PRODUCT SHOULD EITHER BE MANUFACTURED TO INSTALL WITHOUT PRECIPITATING ERRORS AND WARNINGS IN THE EVENT-VIEWER LOGS, OR THE TECH-SUPPORT SHOULD NOT BE INACCESSIBLE OR USELESS.

I started with Adaptec Direct-CD and Cd-Creator in 1997.  I upgraded from version 3.x, to version 4.x.  From there, I upgraded to Roxio 5.x with a new license, and purchased a new license to 6.x.  I bought 7.0 and purchased the upgrade to 7.5.  I bought a fresh license to 8.0 and got the 8.5 upgrade.

Now, I've paid $80+ for version EMC9, but at least version 8.5 did not generate these errors.

THIS PROBLEM SHOULD BE ADDRESSED.  AND COMPANIES -- BE WARNED -- SOONER OR LATER -- SOMEONE WILL START A SOFTWARE-CONSUMERS UNION, AND THEN -- AND THEN -- YOU WILL REALLY HAVE A LOT MORE TROUBLE THAN JUST A BUSY TELEPHONE LINE AND THE LABOR COSTS OF TECH-SUPPORT.

And here's the basic point.  These errors might even be benign, because I started MyDVD and other elements, and was actually impressed.  It captures from my Hauppauge PVR-500 MCE card.  

But those of us who know anything use the Event Viewer as a diagnostic tool.  I spent two weeks cleaning up machines on my LAN, and had great success -- all event-logs "in the blue."   Benign warnings are a hindrance, making it more difficult to troubleshoot the real problems.

So even if someone tries to tell me that Event ID's 1001 and 1004 -- referring solely to Roxio components -- are benign, I say "baloney!   get rid of 'em!"

WE WANT A SOFTWARE PATCH SOON, OR FREE ADVICE FOR GETTING RID OF THESE WARNINGS IN EVENT-VIEWER

SIGNED

"ANGRY-IN-CALIFORNIA" AKA "BEEN-COMPUTER-SAVVY SINCE 1982"

ps  I can think of a few other phrases:  a three-word phrase beginning with "Go," and two-word phrase beginning with [expletive deleted.]  But no need.  The tone of this letter expresses enough.

[ogdens]

BonzaiDuck, on Dec 16 2006, 02:29 PM, said:

OK.  I'm back.

Someone else reported these errors after installing EMC9 beginning in October.  I must have found the thread twice over the last couple days, but I can't relocate it again.  However, the post refers precisely to exact, same issues -- Win (XP Pro SP2) Event Viewer warnings, Event ID #s 1001 and 1004, source = MsiInstaller and "Network" -- referring to "The resource 'HKEY_CLASSES_ROOT\DMX.PlayDVD' does not exist."  

Some of the above respondents suggest that I do not have the correct version of MsiInstaller.  But I do.  I have version 3.1, revision 2 -- released after May 2005.  This is the very last revision of the installer distribution package.

I also checked a very good post on this forum of a 9-step process for correctly installing EMC9, suggesting that the Windows Installer Cleanup utility be used to eliminate Roxio references in the registry.  After uninstalling EMC9, I discovered just such a reference and eliminated it.  

The poster also suggested turning off the software firewall -- I did that.  I was also careful to disable my AV program, something I have known to be a good idea for several years.

I rebooted between every change, shut down my Kaspersky firewall and AV, and installed the Roxio program and content disks respectively.

No cigar.  Reboot generates the same warnings about a source [class-ID-key] unable to access another [class-ID-key].  

ROXIO's ROXANN SUCKS LIKE A RUSTY-OLD BATHTUB DRAIN.  ROXIO'S KNOWLEDGE-BASE SUCKS.  OK-- i CAN REPLACE THE NEAR-INFLAMMATORY VERB WITH "FAILS," "SHOWS GROSS INADEQUACY" -- WHATEVER YOU WANT.  BUT TO USE SIMPLE LANGUAGE, THESE TECH-SUPPORT OPTIONS SUCK.

THE ONLY PHONE NUMBER TO CALL REQUIRES THREE-SAWBUCKS IN CHARGES, AND IS NOT AVAILABLE ON WEEKENDS.  THE ROXIO-LIVE "CHAT" SHOWS "TRIAL-EXPIRED."

THIS PRODUCT SHOULD EITHER BE MANUFACTURED TO INSTALL WITHOUT PRECIPITATING ERRORS AND WARNINGS IN THE EVENT-VIEWER LOGS, OR THE TECH-SUPPORT SHOULD NOT BE INACCESSIBLE OR USELESS.

I started with Adaptec Direct-CD and Cd-Creator in 1997.  I upgraded from version 3.x, to version 4.x.  From there, I upgraded to Roxio 5.x with a new license, and purchased a new license to 6.x.  I bought 7.0 and purchased the upgrade to 7.5.  I bought a fresh license to 8.0 and got the 8.5 upgrade.

Now, I've paid $80+ for version EMC9, but at least version 8.5 did not generate these errors.

THIS PROBLEM SHOULD BE ADDRESSED.  AND COMPANIES -- BE WARNED -- SOONER OR LATER -- SOMEONE WILL START A SOFTWARE-CONSUMERS UNION, AND THEN -- AND THEN -- YOU WILL REALLY HAVE A LOT MORE TROUBLE THAN JUST A BUSY TELEPHONE LINE AND THE LABOR COSTS OF TECH-SUPPORT.

And here's the basic point.  These errors might even be benign, because I started MyDVD and other elements, and was actually impressed.  It captures from my Hauppauge PVR-500 MCE card.  

But those of us who know anything use the Event Viewer as a diagnostic tool.  I spent two weeks cleaning up machines on my LAN, and had great success -- all event-logs "in the blue."   Benign warnings are a hindrance, making it more difficult to troubleshoot the real problems.

So even if someone tries to tell me that Event ID's 1001 and 1004 -- referring solely to Roxio components -- are benign, I say "baloney!   get rid of 'em!"

WE WANT A SOFTWARE PATCH SOON, OR FREE ADVICE FOR GETTING RID OF THESE WARNINGS IN EVENT-VIEWER

SIGNED

"ANGRY-IN-CALIFORNIA" AKA "BEEN-COMPUTER-SAVVY SINCE 1982"

ps  I can think of a few other phrases:  a three-word phrase beginning with "Go," and two-word phrase beginning with [expletive deleted.]  But no need.  The tone of this letter expresses enough.

Roxio Tech Support (no Charge for EMC 9 problems).


http://www.roxio.com...c9/contact.html

It will ask for your credit card #, but that's it. It does not ask for the card expiration date (which is required for any charge to be made to your Credit Card).Once you get a live person  they will ask for it only if it is determined to be a billable call.  If they still say it is, then you still have the option of not giving them your CC expire date, which means they have no way to charge you.

[BonzaiDuck]

ogdens, on Dec 16 2006, 01:28 PM, said:

Roxio Tech Support (no Charge for EMC 9 problems).
http://www.roxio.com...c9/contact.html

It will ask for your credit card #, but that's it. It does not ask for the card expiration date (which is required for any charge to be made to your Credit Card).Once you get a live person  they will ask for it only if it is determined to be a billable call.  If they still say it is, then you still have the option of not giving them your CC expire date, which means they have no way to charge you.

I'll pursue that option.  In meantime -- there is no confirmation of certainty yet -- but I notice the "DMX.PlayDVD" reference, and that "Xing-Tones" -- a feature I do not want to use or install at the moment -- is a "DMX" product.  Since I now see two pairs of these MsiInstaller warnings at each boot-up, and since I chose not to install Xing-tones or LightSpeed, I'm wondering if those two applications are the ones referred to by the MsiInstaller warnings.  There are posts all over the web for different applications -- not necessarily Roxio's -- which explain that the 1001 and 1004 errors occur in pairs for the reasons stated in the event-viewer logs.  The question is -- "How to fix the registry to get rid of them,"  or "When do we get a patch that resolves the problem?"  I'm more inclined to think it is something else -- not related to choices against installing two components.

My system was clean of errors.  The registry had been cleaned and compacted.  The drives had been defragged.  The most stable system I've either built or owned in 20 years.  So I'm dropping this in Sonic/Roxio's lap.  Maybe it is a problem with MS Installer's 3.1 v.2 download.  But Roxio should have been on top of it, anyway.  If that were the case, there could've been advice for users to drop back to a previous installer version.  

For the time wasted on troubleshooting this, it is all . . . . such a crock . . . . . . of  . . . . . .

Nonsense.

I have other things to do in preparation for the holidays, but I cannot leave this loose-end untied.

[grandpabruce]

BonzaiDuck, on Dec 16 2006, 04:06 PM, said:

I'll pursue that option.  In meantime -- there is no confirmation of certainty yet -- but I notice the "DMX.PlayDVD" reference, and that "Xing-Tones" -- a feature I do not want to use or install at the moment -- is a "DMX" product.  Since I now see two pairs of these MsiInstaller warnings at each boot-up, and since I chose not to install Xing-tones or LightSpeed, I'm wondering if those two applications are the ones referred to by the MsiInstaller warnings.  There are posts all over the web for different applications -- not necessarily Roxio's -- which explain that the 1001 and 1004 errors occur in pairs for the reasons stated in the event-viewer logs.  The question is -- "How to fix the registry to get rid of them,"  or "When do we get a patch that resolves the problem?"  I'm more inclined to think it is something else -- not related to choices against installing two components.

My system was clean of errors.  The registry had been cleaned and compacted.  The drives had been defragged.  The most stable system I've either built or owned in 20 years.  So I'm dropping this in Sonic/Roxio's lap.  Maybe it is a problem with MS Installer's 3.1 v.2 download.  But Roxio should have been on top of it, anyway.  If that were the case, there could've been advice for users to drop back to a previous installer version.  

For the time wasted on troubleshooting this, it is all . . . . such a crock . . . . . . of  . . . . . .

Nonsense.

I have other things to do in preparation for the holidays, but I cannot leave this loose-end untied.

If you are actually using the software on a network, I am surprised it works at all.  What OS are you using?

[BonzaiDuck]

grandpabruce, on Dec 16 2006, 02:22 PM, said:

If you are actually using the software on a network, I am surprised it works at all.  What OS are you using?

Windows XP Professional Service Pack 2 [+ Microsoft Update and Windows Update "automatic updates."]

It works fine, apparently.  

I need to explain that I was a database mgmt & programming "expert" for some 12 to 15 years, and picked up networking skills so I could provide an ORACLE database-server to my students.  But there were gaps in my understanding.  

There are benign Event Viewer log warnings and errors in a home-networking situation -- usually peer-to-peer without a domain server -- when DHCP services are used from the internet router.  Many of these routers seem to lack some few little features that might be better provided by making one of the computers provide the DHCP server capaibility.  

So I spent time trying to tighten up security, and getting rid of these benign errors.  I had let these things go -- let them fester -- for some five years now, and it annoyed me.  There was one "problem" I thought I had which wasn't really a problem:  I only needed to learn about a checkbox setting in a "Remote Desktop Connection" installation.  We've been using XP for maybe three or four years, and I hadn't figured out that there was a Remote Desktop capability until two or three weeks ago.  I could've saved my old legs the trouble of running up and down the stairs to the other machines.  Call me "Dummy."

I was able to confirm that MyDVD seems to work fine, and as I said, it captures without effort from my PVR-500.

Per the problem with the 1001 and 1004 errors, I have determined that there are two components -- not sure which they are -- which are causing these errors in respect to their being sought by "Roxio Media Experience."  Since my last post here, I thought they could be removed by excluding Media Experience from the installation, but to do that, one must exclude "My Media" which contains CinePlayer and Media Manager in addition to "Media Experience."  It is too bad that another set of "install/don't-install" option doesn't split out from the "My Media" option.

I was also able to determine that "Media Experience" works fine, once registered, totally well-behaved.  But the MsiInstaller errors are still logged upon reboot.

I don't know why I should have problems running the EMC9 on a computer connected to a LAN.  Why would you think that?  I've never had problems with this before.  I'm not trying to use the software in some "deployment scheme" among all the machines in violation of the license.  It is only installed on one machine.  And as far as I can tell, the network is not causing a problem, although the logged errors fall into the category of "NETWORK SERVICE" with "source:  MsiInstaller" and the respective Event ID's I've mentioned.

Also, we bought a license of the product for my sister-in-law's machine, which is also on a LAN at my brother's house.  This was purchased as a "new license," while the bargain Roxio offered me a few days later was a price on this installation as an "upgrade" to my earlier version.  But from what I can tell, the download files are the same.  This downloaded file installs without having EMC 8.5 on the machine, and anyway, the errors occurred when I first took the precaution that an upgrade might require the previous version.  

But sis-in-law doesn't have these event-viewer logged warnings.  Hers was a clean installation, and I was the techie who made it, so I should know.

Regardless of what others may say, I think this is a very ponderous software package.  What would be wrong with offering users the option of installing this or that component independently from a single "Install" menu triggered by "Autorun?"   There are too many things you have to accept under any of too few installation choices  -- you get the baby AND the dirty bathwater.

As far as the design of the windows surfaces, some of the programs look similar to SageTV or BeyondTV, and I thought the menus were clunky.  It is a design-style I might characterize as a 21st century version of "art-deco."   Or maybe some other description is more appropriate, but the windows surfaces to which I refer are over-simplified, with dull, over-simplified icons.  It seems as though the surfaces are designed to cater to idiots from Generation Z.

Just my passing, casual observation.  One develops his own biases as one gets older.  [But . . . .these kids . . . . they don't have a freaking clue.  "Ullysses S. Grant helped George Washington at Yorktown."  Yes, the school system is in big trouble, but the culture -- and the population to which it caters, is just as much to blame. . . . ]        

[grandpabruce]

The software was not designed to work on any kind of network.  That is why I asked.

I have a LAN system, so to speak, but I don't try to run the software from my other computer.

[BonzaiDuck]

grandpabruce, on Dec 16 2006, 04:37 PM, said:

The software was not designed to work on any kind of network.  That is why I asked.

I have a LAN system, so to speak, but I don't try to run the software from my other computer.

Oh!  You're absolutely on the beam there.  The software was meant to be run as standalone, workstation software -- not to be shared.  So there is no sense in even trying to use it that way, even if one were to be unscrupulous about licenses.  And even there, with activation and registration schemes, such attitudes aren't worth the trouble.  Even if the costs are unknown, the uncertainties aren't worth any benefits to speak of.

The only reasons for having a LAN include sharing of the internet connection, file-and-printer-sharing, etc.  If there is "server" software -- for instance, database software that has advantages for being installed in a client-server setup for more than one user at different workstations, you will pay for it, or the versions allowed by companies like ORACLE will limit the number of users.  

I use my file-server to back up files from workstations used by two people.   If I create files or work with files through the Roxio software, I transfer any archival data from server to workstation first, and work on it while it's on the local drive(s).  

Two other machines function as print-servers and double for scanning devices.  I want to reduce the household power bill, but this entails getting the "other party" to avoid running her machine(s) 24/7.  The front-end machines are set up for "sleep" mode or hibernation.  That leaves the main server system, and it has a power draw of less than 95W when it's not working very hard.

I still need to get to the bottom of this MsiInstaller problem.  Will probably call Roxio tech-support on Monday.  Again -- I'm not the only person who has this problem.  What I still do not understand is how my sis-in-law's system would not have it, and mine does.  I built both computers, and the software installations are roughly parallel.  In fact, they both have the same chipset.  It doesn't make sense.

[BonzaiDuck]

Does anyone know how many background services are provided by XP Media Center Edition which might be used by Roxio Media Creator 9?  

I'm wondering if the software isn't looking for two such services, and that they are not, of course, being provided by my XP Professional installation.  This is the same dilemma that prompted me to purchase SageTV (and BeyondTV, which fell short of my expectations).  I had purchased a PVR-500-MCE dual-tuner-capture card, and discovered that the wonderful "TV" interface provided for earlier Hauppauge TV-Capture cards was not provided with the hardware.  You were expected to have XP "MCE".   And I didn't want to change OS flavors.

I notice that Roxio is offering a Beta version of a software -- possibly other plug-ins for EMC9 -- called "Kio" -- and that Kio is supposed to provide the MCE-type services.

Any insight on these matters?

[BKellum]

grandpabruce, on Dec 16 2006, 04:37 PM, said:

The software was not designed to work on any kind of network.  That is why I asked.

I have a LAN system, so to speak, but I don't try to run the software from my other computer.

He is not referring to running the software over a Lan, just the fact that he has his PC connected to a Lan which should not make any difference at all to EMC 9.

[BonzaiDuck]

BKellum, on Dec 16 2006, 10:07 PM, said:

He is not referring to running the software over a Lan, just the fact that he has his PC connected to a Lan which should not make any difference at all to EMC 9.

Exactly.  My thoughts exactly.  

I have friends who maybe buy a new computer and junk the old one, when there is still plenty of life left in the old.  I'm talking about a machine that might be four years old when the life of components is expected to be ten years.  For less than $100, and to provide, say, a husband and wife or any two family members simultaneous access to the internet, they could network the systems, even if there is no printer and file sharing.  

Another friend let his newer system get so choked up with downloaded schlock that he was afraid to network it with his "research" computer or hook the latter up to share the internet.  But this misery could all be avoided by selective software installation and the right firewall and AV software -- or just common-sense.

Thing is -- with machines using dial-up, or systems that are "kept off the internet," the windows update and auto-update features of other software doesn't work very well, or not at all.  I don't know how people manage without a decent broadband connection, and sharing that connection with other household computers (if any).

[grandpabruce]

BKellum, on Dec 17 2006, 12:07 AM, said:

He is not referring to running the software over a Lan, just the fact that he has his PC connected to a Lan which should not make any difference at all to EMC 9.

I know that he is not referring to running the software over a network, but I was not sure until he said he wasn't.  

BonzaiDuck, on Dec 17 2006, 08:35 AM, said:

(snip)
Thing is -- with machines using dial-up, or systems that are "kept off the internet," the windows update and auto-update features of other software doesn't work very well, or not at all.  I don't know how people manage without a decent broadband connection, and sharing that connection with other household computers (if any).

Up until 3 years ago this month, I was on dial-up and shared the connection.  It was miserable.     I have low end broadband, but I live out in the middle of nowhere, so I gladly take it.  

[BonzaiDuck]

grandpabruce, on Dec 17 2006, 07:00 AM, said:

I know that he is not referring to running the software over a network, but I was not sure until he said he wasn't.  
Up until 3 years ago this month, I was on dial-up and shared the connection.  It was miserable.     I have low end broadband, but I live out in the middle of nowhere, so I gladly take it.  

Well, this is somewhat "off-topic," but it's always a pleasure to converse.  

I myself am looking to equip a fiberglass "Burro" or "Casita" camper-trailer with an A-frame folding solar-panel and some spare batteries.  I'm wondering if it will be possible to get some sort of Direct-TV and satellite-internet configuration for it so I can park on the edge of the John Muir Wilderness and stay "plugged-in."  The question is whether the mountainous regions would make satellite-internet (or Direct-TV) feasible, but there are other remote places where it might work.

I get a little uneasy about where the software industry is headed.  For example, it seems like every component of EMC has an auto-update feature that requires opening a port to access the web.  The firewall options available now can "stealth" these ports, but just because you purchased a license with a company or that it has a stellar reputation doesn't mean that the links cannot be exploited in one way or the other.

Today I'm also peeved -- for about the fourth time in a year -- about my "Brittanica Ultimate Reference Suite 2006" software.   It requires (Sun) Java plug-ins.  I don't think that's the problem, but all I need to do is change firewall or AV software, and the d**n thing won't load past its splash-screen.

I long for the days of simplicity, but I sure do like the features of MyDVD . . . .  

Now if I could only get some help getting rid of the Roxio-related MsiInstaller warnings at startup.  Built this system two years ago -- it's OC'd to a nice, stable 10% over stock settings and the memory has super-low latencies -- a screamer for it's "socket-478" generation.  The worst trouble I've had with startup warnings in the Event Viewer was the understandable DHCP error that the machine's previous address had not been renewed.  So?  The router would give it a new address . . . .

We had one system set up with a 56K V90 modem for dialup until 2001, and installed with Sygate proxy-server.  We could share the dialup connection throughout the house.  It wasn't that much slower than a single machine connected via dialup, unless one system was downloading upgrades while another was being used to "surf."  But once you graduate from dial-up to even a slow broadband, you never want to go back.

My cousin wanted to get internet on his yacht.  satellite would be too unstable, because of the constant movement.  He tried using a cell-phone at about 14Kbs.  At least he tried.  But he fried the computer's motherboard by using a UPS that didn't have an auto shutdown feature, and the auxiliary generator on the boat . . . . well -- not exactly "clean" power.  The battery was dead for letting it discharge all the way, and starting up the generator without a proper surge-protection zapped the system.

[BonzaiDuck]

UPDATE:  Called Roxio's 888 tech-support number.  Waited about 20 minutes.  Finally connected to a real person named "Bill."  Bill had me do some few things to check the "My Media" program group, but we found nothing definitive.  I mentioned that other posters on this forum had been showing the Event Viewer warnings since October.  

Bill said to get a web-ticket through the self-serve support feature.  I sure hope they can clean this up and unravel the mystery.

Bill noted that people with "Trial versions" of EMC9 might experience similar problems, but the download I got was for a purchase and obtained through the link from the order confirmation.  The right CDKey was entered; and installs I tried from the backup disks they sent from Roxio also show the same EventViewer warnings after installation.

So far, I have not been able to determine if anything "fails" with the Roxio programs.  Everything SEEMS to be working, but I cannot test the entire suite of programs and plug-ins in a few minutes, or -- for now -- even in a few days.

[Mo-Dean]

I am  a newbie.

I am running Creator 6 Platinum.  My computer is a DELL Dimension E310 - MS XP Media Center Edition, Version 2002, SP2, Pentium 4, CPU 2.8GHz, 2.79 GHz, 504 MB of RAM. (new Feb. 06)
I didn't do all the upgrades, 6 works for my needs.  I want to upgrade to ECM9, but reading the forum for approx. 3 hours now, I'm not sure I want to.  I'm not a total idiot or comp. illiterate, (bad speller), but the things I'm reading about all the ECM9 problems, my Christmas gift under the tree is worthless.  All the BS you guys are talking about is way over my head.  I don't even know how to get into safe mode.  If I can't plug and play, much like Creator 6 was, I'm screwed.

What do you think?

Like most people I have a full time job, getting to ROXIO tech support would be almost impossible.

This is probably the wrong place to discuss what I have typed, but like I said, I'm new.

Mo-Dean

[gi7omy]

If you consider how many copies have been sold and look at the number of posts here, it's just a small percentage of people who seem to have problems.

If you do, first of all, make sure that all your drivers are up to date (especially the video drivers - and, for preference, get those from the video maker and not from Dell), turn off anti-virus before you start installing and also make sure that you do NOT try installing if Drag to Disc is enabled in 6 (that can cause problems if the new version tries to install it as well)

Anything else - we're here almost round the clock (covering between Ireland and New Zealand so someone is always around to try to help)

[ggrussell]

First of all this is a place for those that ARE having trouble. The percentage of totaly users having problems is really rather low.  The odds are that you will not have any problems whatsoever.   I've installed EMC9 several times for friends and family and not a single one of them have had problems.   If they did, I would be first person they called.

[BonzaiDuck]

ggrussell, on Dec 20 2006, 03:18 PM, said:

First of all this is a place for those that ARE having trouble. The percentage of totaly users having problems is really rather low.  The odds are that you will not have any problems whatsoever.   I've installed EMC9 several times for friends and family and not a single one of them have had problems.   If they did, I would be first person they called.

For gi7omy and ggrussell

See -- I've tested several of the components and they seem to work.  But the Suite definitely is causing these Event-Viewer app-log warnings 1001 and 1004 to come up in pairs at boot-up.  I was able to make a slipstreamed XP SP2 disc for another computer anticipating a new OS installation.  Later, I checked the EV app-log and found several of those warning pairs in a continuous string, corresponding to the time when the slipstream disc was created with Creator Classic.  These things should not be happening, but many users who are happy with the product probably haven't looked at their Event-Viewer logs.  Some may not even know what the Event Viewer is.

My web-ticket is still open -- has been for several days now, with no response.  There are other software products which cause these warning pairs of IDs 1001 and 1004, including some issues with Microsoft Office components.  A web search will turn up various user forums and an MS KNowledgebase article pertaining to Office.  But these errors on my system are definitely traceable to "Roxio Media Experience" -- in all cases.

Today, I decided to edit the registry.  I had a license to ECDC v6 briefly installed on this system when I built it in 2004, then upgraded to version 7 and 7.5 with a new license.  I bought a new license to version 8 and upgraded to version 8.03.  I've now upgraded to version EMC9.  

With the registry edit, I discovered that uninstalling the old software -- as I had done over the past two years -- did not delete a ponderous accumulation of registry entires -- software keys, data and values associated with those products.  I stripped them all out of the registry and then ran a registry cleaner twice, rebooting the system with all event-viewer logs "in the blue," full connectivity, no problems.  I defragged the hard disk.

Now, I've re-installed EMC9, and I still get the warning pairs in the App log -- again.  Yet my sister-in-law's installation of a separate EMC9 license of two weeks ago shows no such problems.  Both computers use the same Intel 865PE chipset; both are using XP Pro SP2.  

The only difference -- I chose -- and still choose -- not to install "Xingtones" or "SightSpeed."  But these elements aren't included in the program group with the component referenced by software-key in the event-viewer warnings:  "Roxio Media Experience."

I think the software manufacturers should clean up their act on "uninstallation."   Programs should not be leaving software key references in the registry when they are "uninstalled."  I was joking an hour ago, but I said "No wonder we've gone from 20GB of disk space, to 80GB, to 160GB, to 250GB and nearly a terabyte in a four-disk RAID5 array, but as soon as the drive capacities, memory-module-size, CPU and GPU speeds and other hardware features improve -- the software developers grab it.  And if that isn't enough, their products generate warnings in the Event Viewer. . . . . "