[E Brent Price]

I'm trying to play TV shows recorded on my DVR and capture them on my computer as they play. My Adaptec Videoh! card came with WinDVR3 which plays fine, but is clumsy for capturing. Windows MovieMaker won't connect to the card and shows an error message that the device is in use. (By whom?)

Media Import 9 looks and sounds like a sticky magnetic tape: it jerks and drags so a long note sounds like it is rising and falling rapidly.

I'm all backed up and defragged and updated all the drivers I could find (including soundcard.)

I'm kind of at a loss. A little help please?

Thanks
Brent

[james_hardin]

Check Adaptec's site for others having similar problems.

If Movie Maker can't capture from it, it is unlikely anything but the included software will be able to.

Still, I am sure others have used that device so I am guessing there may be something from Adaptec to fix it up.

[E Brent Price]

james_hardin, on Dec 1 2006, 05:29 AM, said:

Check Adaptec's site for others having similar problems.

If Movie Maker can't capture from it, it is unlikely anything but the included software will be able to.

Still, I am sure others have used that device so I am guessing there may be something from Adaptec to fix it up.

Thanks for the response James, if only for the comfort of knowing someone cares.

But I apologize to you; my mea culpa is that I left out an important detail:

The included software IS MyDVD! Ok, along with WinDVR3. In fact they go to some length to praise MyDVD in their Knowledge Base:

"Question: Why is a capture using Windows Movie Maker not working?
Answer: The VideOh! products cannot be used by Windows Movie Maker to capture video, as they are not designed to work under the application. The software supplied with the units - MyDVD - was written specifically for the Adaptec drivers to capture video. It provides a solution for you to convert analog camcorder video to digital format. Other capture programs that are not designed to accommodate the VideOh! capture device, might not work as well. Most of these software programs can capture video in a common format or digital format, but are not capable of converting an analog signal into a digital format. This is where the MyDVD program comes into the picture. MyDVD uses high quality video CODECs (CODer/DECoder) that will allow you to capture analog video and convert it into either an MPEG-1 or MPEG-2 format."

But MyDVD on the Adapter installation CD won't install over a newer version, and I've got the latest and greatest. It's one of the reasons I chose the VideOh! (isn't that a cute name?) because if it CAME with MyDVD then I figure it will be compatible with my Creator 9 Suite which I upgraded from 8 for just this purpose. And I can't uninstall MyDVD9 by itself so I could install v.5something.

Maybe I should post this problem under a different topic?

Thanks, Brent

[james_hardin]

I did a little looking… I do not see VideOh listed as a supported capture device on Roxio's site.

I found VideOh under Discontinued Products on Adaptec's site.

I as guessing that the version of MyDVD that came with the device was custom tailored to work with that device. – Many manufactures make these devices but take a custom software approach instead of fully complying with Windows Standards for such devices!

I think what you may want to try is to remove both programs and try just installing V9 to see how it will do.

There is another free capture program that is pretty robust but I don't recall its' name. Hopefully another guru will pop in here and post a link.

[ggrussell]

E Brent Price, on Dec 2 2006, 04:51 AM, said:

...because if it CAME with MyDVD then I figure it will be compatible with my Creator 9 Suite which I upgraded from 8 for just this purpose.

Bad assumption. The version included was written 'specifically' for the Adaptec drivers. That's what happens most of the time with hardware companies that have proprietary hardware. THEY alter the software so it works. Add to that, Sonic and Roxio just merged in the last year or so. MyDVD 9 code has nothing much in common with MyDVD 6 and early versions because the new version is based on the previous Roxio product.

Searching Adaptec's support, I only found two older PCI VideOh! cards which came with MyDVD 4. A very old version. Even Sonic's last one was v6. Make sure you have the last driver available at Adaptec and the lastest DirectX may help. But it may boil down that you may have to use WinDVR 3 that came with it to capture.

[E Brent Price]

Quote

I did a little looking… I do not see VideOh listed as a supported capture device on Roxio's site.

ggrussell, on Dec 2 2006, 06:46 AM, said:

Add to that, Sonic and Roxio just merged in the last year or so.
Searching Adaptec's support, I only found two older PCI VideOh! cards which came with MyDVD 4.

Thanks guys, I appreciate your time. I'm still digging too. My Adaptec card with the silly name is model #2410 on the list. http://kb.roxio.com/...reator/000067CR

Yeah, I was afraid this merger might leave me with a Frankenstien setup. You would think that if there was that much difference, they would retire the name. It's like Chevrolet putting an Impala label on that little econobox of theirs.

But since this is supposed to be a supported card, I guess I'm going to have to [shudder] contact Customer Support. Keep me in your prayers.

Thanks, Brent

[E Brent Price]

E Brent Price, on Dec 3 2006, 09:19 AM, said:

Thanks guys, I appreciate your time. I'm still digging too. But since this is supposed to be a supported card, I guess I'm going to have to [shudder] contact Customer Support. Keep me in your prayers.

Thanks, Brent

To send an e-mail to tech support I have to "Ask Roxanne." Then "Chat" comes up but doesn't work because somebody forgot to pay the bill to the folks who own the chat software. Then I get the tech e-mail forms but they bounce the browser when I submit them. Next step is to call them, but now it's after 6:00pm EST.

Well, I did get a couple of good hints from Roxanne, but no details on how to change them, like DMA. Yes, all my drives are DMA enabled if that's what she means. Also to close all DVD players, but not how to do it unless she means programs I'm using. If any players are 'running' in the background I don't know it, but CinePlayer is on here....Roxanne, darling, is there something you want to tell me?

[Insert pointless mean-spirited off-topic rant against Roxio Support here.]

So I'm sorry, but that's just how I feel about it.

But seriously, they usually waive the support fee in cases where somebody actually tried to find a fix. I'll let you know.

Thanks, Brent

New news Wed 12/06/06: I just dicovered that in Media Import when I click 'Capture Now' the sound smooths out although the picuture still stutters. It freezes momentarily then resumes synchronized with the sound. Is this called 'dropped frames?' (I thought that would involve static.) Also, the sounds stays better after recording stops and >sometimes< the video as well.

This post has been edited by E Brent Price: 06 December 2006 - 05:47 AM