6 replies to this topic

[Graydon]

I just received my Easy Media Creator 9 via mail on CD and installed it.

I also had Sonic on my PC (came w/ the Dell PC) and Roxio Easy Media Creator 8 installed.

It uninstalled all of those & installed the full EMC 9 suite.
I tried running it and got the Buffer Overrun error.

I just downloaded and ran the hotfix, let it finish, and then tried it again.

I'm Still getting the error.

Win XP Home, gobs of hard-drive space, lot's of ram....

Any suggestions? I'd really like to start burning again...
-Graydon

[Graydon]

I also just completely rebooted and tried reinstalling the fix again.
Let it run it's course before trying to launch EMC 9.

Still getting the Buffer overrun error.
I can click on the program behind it, but it's still annoying.

Any suggestions?
-Graydon

[Graydon]

OK, just some more updates to see if it'll be helpful for the techs.

I now notice that the Buffer Overrun error is only occurring after I've clicked on an option on the left.

When I first installed the software the error would occur just after the flash screen left and the main "console" showed up.

Now the flash screen goes away, the console appears and as long as I don't click on an option on the  left it doesn't crash. However, as soon as I click on an option, and before the option "opens the choices" the error occurs.

If you click on the OK prompt on the error another Error comes up & then that closes everything.

Then, if you click on the Roxio EMC 9 desktop shortcut again, the flash screen loads, the console comes up, but then the Buffer Overrun error occurred on it's own within about 3 seconds.

Here's the specifics on my machine:
Dell Dimension 9150
DVD +/- RW Drive
DVD ROM Drive
Pentium Dual Core 2.80 GHZ
1 GB Ram
160 GB Hard Drive (71.3 GB Free)
Microsoft Windows XP Home Edition
Version 2002

All Microsoft Service Packs installed
All Dell Service Packs installed
DVD+- RW Firmware Updates installed

Roxio 8 Easy Media Creator previously installed
Worked flawlessly. Loved it! That's why I'd upgraded.

Here's hoping they can find a solution to the bug.

-Graydon

Edited by Graydon, 02 December 2006 - 08:45 AM.

[james_hardin]

Have you ever installed IE7?

Download and run MS Windows Installer Cleanup utility, here, to remove any and all Sonic & Roxio programs.


Reboot and install EMC 9.

FYI: These forums are peer-to-peer and not Tech Support.

[Graydon]

james_hardin, on Dec 2 2006, 10:25 AM, said:

Have you ever installed IE7?

Download and run MS Windows Installer Cleanup utility, here, to remove any and all Sonic & Roxio programs.
Reboot and install EMC 9.

FYI: These forums are peer-to-peer and not Tech Support.

Yep. I know, peer reviewed & all....used to work for Iomega.
We had the same thing there so I'm familiar with the drill.

Yes. I do have IE7 installed.
Is EMC9 not compatible with IE7?
If not, has anyone heard when it will be?

I'll try the installer utility & give it a whirl.

Great idea.
-Graydon

[Graydon]

OK, I just tried that.

I just went to reinstall EMC 9 and now it's not accepting my CD Key.
I'm using a purchased version of the software.
Bought it right from Roxio. They mailed it to me.
I'm using the CD Key that worked the first time but now not working.
Tried entering it exactly like it's entered (caps & all) & no go.

Any suggestions o ye Roxio guru's out there?
(I'm really starting to not like EMC 9--EMC 8 is looking really good right now)
-Graydon

[The Highlander]

Graydon, on Dec 4 2006, 06:09 PM, said:

OK, I just tried that.

I just went to reinstall EMC 9 and now it's not accepting my CD Key.
I'm using a purchased version of the software.
Bought it right from Roxio. They mailed it to me.
I'm using the CD Key that worked the first time but now not working.
Tried entering it exactly like it's entered (caps & all) & no go.

Any suggestions o ye Roxio guru's out there?
(I'm really starting to not like EMC 9--EMC 8 is looking really good right now)
-Graydon

Read this pined post by the modurators
http://forums.suppor...showtopic=10779