6 replies to this topic

[Wisardd1]

I have decided that this program is not ready for use.  I have spent enough hours trying to fix what Roxio states is problems with my computer.  So, I will simply take the product back, buy another company's version, and blame roxio for being in denial of releasing a program before it is ready.

[Beerman]

Wisardd1, on Dec 4 2006, 11:46 AM, said:

I have decided that this program is not ready for use.  I have spent enough hours trying to fix what Roxio states is problems with my computer.  So, I will simply take the product back, buy another company's version, and blame roxio for being in denial of releasing a program before it is ready.

You've only posted once with a problem so you couldn't have tried too  much to work with it.  However, it's your choice.

[grandpabruce]

Wisardd1, on Dec 4 2006, 11:46 AM, said:

I have decided that this program is not ready for use.  I have spent enough hours trying to fix what Roxio states is problems with my computer.  So, I will simply take the product back, buy another company's version, and blame roxio for being in denial of releasing a program before it is ready.

You might want to post the problems you are having.  If not, have a good day.

[jch]

Wisardd1, on Dec 4 2006, 12:46 PM, said:

I have decided that this program is not ready for use.  I have spent enough hours trying to fix what Roxio states is problems with my computer.  So, I will simply take the product back, buy another company's version, and blame roxio for being in denial of releasing a program before it is ready.

Sadly I had the same experience. I verified that my computer met or exdeeded  requirements. Updated all my drivers, followed all the  install, reinstall, uninstall, reinstall, disable, inable instructions from Roxio tech support and in the end had a computer that had to be reformatted to work again.  We can't expect that new software will run on an old computer but this version 9 was a total bust for me. Don't get me wrong I was sold on Roxio several years ago when I purchased Photo Editor 5 and evetually upgraded through EMC 7.5 with total satisfaction and happily ordered v9. This version 9 experience was a major let down.

[gi7omy]

I think that your laptop runs the Radeon X1300 or possibly the X1400 graphics drivers - did you try going to the ATI website for the latest drivers?

Unfortunately a fairly high percentage of the really strange problems we come across involve Dell machines (or their version of any EMC suite)

[jch]

Yes my laptop had the Radeon x1300. As far as I know i've got the latest driver? during the rebuild of my computer I loaded the ATI update app.  I'm not really sure how to tell if I've got the latest or not but the date on the driver is 05/06. I'm busy using 7.5 to do all my christmas video projects so I won't be in a place to try 9 again until after the holidays. I've rerurned my v9 for a refund already. Didn't want to  miss the 30 day deadline. Perhaps they'll be a 9.x upgrade that is less tramatic for us truely lowly endusers.

Thanks much for the reply
John

[BonzaiDuck]

jch, on Dec 14 2006, 10:57 AM, said:

Yes my laptop had the Radeon x1300. As far as I know i've got the latest driver? during the rebuild of my computer I loaded the ATI update app.  I'm not really sure how to tell if I've got the latest or not but the date on the driver is 05/06. I'm busy using 7.5 to do all my christmas video projects so I won't be in a place to try 9 again until after the holidays. I've rerurned my v9 for a refund already. Didn't want to  miss the 30 day deadline. Perhaps they'll be a 9.x upgrade that is less tramatic for us truely lowly endusers.

Thanks much for the reply
John

Looking at these comments made me think verbally what I have thought for some time.  The program seems almost too feature-rich, with too many bundled pieces.  I'd hate to discourage the developers from TRYING, but it shouldn't be producing the bugs I've uncovered due to Roxio when I'm not even running or using it at that particular moment.   it shouldn't be producing MsiInstaller warnings at bootup, even if the errors are 'benign," which can be traced back to Roxio components.